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Added 12 mins ago
P
Senior L3 AI Engineer
PeoplePilot
Montreal, QC
- $120,000 to $140,000 CAD / year
- Full-time
- **6+ years of experience** in an engineering, platform engineering, or senior technical support role within enterprise environments.
Added 12 mins ago
JA
Murex Consultant
Jay Analytix
Remote, Canada
- Full-time
- Remote
We are looking for a Senior Java & Murex Developer who has worked hands-on inside the Murex platform (MX.3), not only on systems that feed trades into it. You will build and support Murex…
Added 12 mins ago
VC
Demand & Content Marketing Lead | Responsable Marketing de la Demande et Contenu
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Hands-on experience with HubSpot or a similar platform, including workflows, lead scoring, and reporting.
Added 12 mins ago
T
Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
Promote and apply best practices for performance testing of scalable and reliable services across engineering
Added 12 mins ago
N
Senior DevOps Engineer
Nelnet
Mississauga, ON · CAN - MISSISSAUGA
- Full-time
…DevOps, and DevSecOps. We are building a Cloud Application Platform team to accelerate our migration out of the datacenter and fuel our modernization. Our team believes the full lifecycle…
Added 27 mins ago
Senior Software Development Engineer in Test (SDET)
Adaptive Financial Consulting
Montreal, QC
We are looking for a Senior Software Development Engineer in Test to join our team and help develop our open-source and proprietary platform products.
Added 27 mins ago
M(
Senior Platform Engineer, Quality Platform
MaintainX (An Autodesk Company)
Remote, Canada
- $107,000 to $195,000 CAD / year
- Full-time
- Remote
As a Senior Engineer on the Quality Platform team, you'll build the shared testing infrastructure, frameworks, and AI-assisted tooling that every engineering team at MaintainX relies on to…
Added 27 mins ago
RB
Manager, AML Model Testing
Royal Bank of Canada
Toronto, ON
- Full-time
Collaborate closely with Senior Manager and other stakeholders to align AML testing strategies with business needs.
Added 56 mins ago
L
Senior Software Engineer
LTM
ON · Ontario, Canada
- $100,000 to $110,000 USD / year
- Full-time
Support backend development and platform enhancements with minimal supervision
Added 56 mins ago
JH
Restaurant Chef - Upscale Dining
JRoss Hospitality Recruiters
Banff, AB
- Full-time
Minimum 8 years of progressive culinary experience, including at least 3 years in a Head Chef or senior culinary leadership position.
Added 57 mins ago
RU
ServiceNow Architect
RSM US LLP
Toronto, ON
- Full-time
…technical direction, guide solution design and development, promote platform best practices, and help clients maximize the long-term value of their ServiceNow…
Added 1 hour ago
C
Technical Product Manager
CirrusLabs
Mississauga, ON
- Contract
● Translate product strategy into detailed scientific requirements for prototype construction and final product development by engineering and data science teams.
Added 1 hour ago
TE
Sr. Human Resources Business Partner
TK Elevator
Burnaby, BC
- Full-time
TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all…
Added 1 hour ago
LA
Junior CAD Designer
Litens Automotive Group
Concord, ON
- Full-time
Collaborate flexibly to provide CAD support to Product Application, Product Platform Development, and Aftermarket Engineering teams, ensuring timely delivery and meeting project deadlines.
Added 1 hour ago
Senior Application Developer (Computer Services Officer 4)
The Government of Nova Scotia
Halifax, NS
As a Senior Application Developer within the Citizen and Business Services team, you will lead the design, development, modernization, and support of enterprise-grade applications and…
Added 1 hour ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…and drive meaningful outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product…
Added 1 hour ago
H
Scientifique de données principal(e)// Senior Data Scientist- Travel Tech
Hopper
Remote, Canada
- $150,000 to $180,000 CAD / year
- Full-time
- Remote
Added 1 hour ago
H
Senior Data Scientist- Travel Tech
Hopper
Remote, Canada
- $150,000 to $180,000 CAD / year
- Full-time
- Remote
…story our partners need told clearly, repeatedly and fast. As a Senior Data Scientist on HTS you will own the analytical relationship with a portfolio of partners and build the machinery…
Added 1 hour ago
TG
Security Engineering Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Architecture & Code Reviews: Actively participate in security architecture discussions, threat modeling sessions, and code audits alongside senior engineering teammates.
Added 1 hour ago
TG
Junior Cybersecurity Operations Analyst Intern
TMX Group
Toronto, ON
- $20 to $24 CAD / hour
- Full-time
SOC Support & Operational Administration: Provide essential day-to-day administrative and operational support to the Security Operations Center (SOC) and Security Engineering teams.
Added 1 hour ago
EC
IT Delivery Manager
Experis Canada
Ottawa, ON
- Contract
10+ years of experience in enterprise technology delivery, solution architecture, software engineering, systems engineering, platform engineering, or complex technology transformation.
Added 1 hour ago
QA
Data Engineer II - QuantumBlack, AI by McKinsey
QuantumBlack, AI by McKinsey
Toronto, ON
- Full-time
You’ll be based in one of our North American offices as part of our global Data Engineering community. Working in cross-functional Agile teams, you’ll collaborate closely with Data…
Added 1 hour ago
EN
Program Manager
Extreme Networks
Toronto, ON
- Full-time
…multi-year strategic government program involving hardware platform NPI, concurrent software releases, private cloud infrastructure deployment, and international compliance certification.…
Added 1 hour ago
C
Capital Management Technology Engineering Lead - SVP
Citi
Mississauga, ON
- Full-time
Design and build business requirements on microservices architecture platform used by senior bankers globally
Added 1 hour ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $75,000 to $246,000 CAD / year
- Full-time
We are looking for a highly skilled Senior Developer to plan, organize, and manage the design, build, and maintenance of reproducible lab environments to support integration with…

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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