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Added 1 hour ago
O
Junior Hydrogeologist/Geologist
Onterris
Calgary, AB · CAN-Alberta-Calgary
- Full-time
Assist in preparing technical reports, work plans, and regulatory submissions under the guidance of senior staff
Added 1 hour ago
Senior Bridge Manager
Hatch
Vancouver, BC
We are seeking a motivated and experienced Senior Bridge Manager to join our Vancouver, BC office. In this role, you will provide technical leadership and project management for a range of…
Added 1 hour ago
EV
Engineer or Engineer-In-Training, Processing, Water Operations
Elk Valley Resources
Sparwood, BC
- $91,300 to $126,800 CAD / year
- Full-time
Reporting to the Senior Engineer, Process, the Engineer/EIT, Processing, Water Operations, is responsible for process data analysis and execution of continuous improvement initiatives at…
Added 2 hours ago
Senior Project Manager, Alternative Delivery
WSP
Winnipeg, MB
Guide multidisciplinary design teams, engineers, coordinators, sub-consultants and support staff towards successful project outcomes.
Added 2 hours ago
Senior Track Engineer
WSP
Vancouver, BC
…supervision. Experience with TransLink, CN and CPKC are an asset. As a Senior Track Engineer, you will play a critical leadership role in shaping high‑impact rail systems across Ontario and…
Added 2 hours ago
Senior Software Development Engineer in Test (SDET)
Adaptive Financial Consulting
Montreal, QC
We are looking for a Senior Software Development Engineer in Test to join our team and help develop our open-source and proprietary platform products.
Added 3 hours ago
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Senior Traction Engineer
Arcadis
Toronto, ON
- Full-time
Arcadis is seeking a qualified Senior Traction Power Engineer to join our Rail & Transit business and work on delivering our existing and future portfolio of projects. This position can be…
Added 3 hours ago
W
Senior Project Manager, Municipal Engineering
WSP
Fort McMurray, AB
- Full-time
As a Senior Project Manager in our Municipal Engineering team, you will manage client relationships, oversee project delivery, support business development initiatives, and provide…
Added 4 hours ago
ES
Senior AI Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini
Added 4 hours ago
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Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
Mentor Senior and Staff engineers while developing the next generation of AI technical leaders across the organization.
Added 4 hours ago
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Electrical Engineer
HDR
Toronto, ON
- Full-time
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 4 hours ago
H
Electrical Engineer
HDR
Toronto, ON
- Full-time
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 5 hours ago
PL
Senior Geotechnical Engineer - - PL#81213
Peter Lucas Project Management Inc.
Sudbury, ON
- Full-time
…gold standard project delivery. We are currently looking for a Senior Geotechnical Engineer – Underground Operations to join our…
Added 5 hours ago
S
Environmental Field Scientist/EIT
Stantec
Burnaby, BC
- Full-time
…Environmental Services. Working alongside intermediate and senior-level staff, you will be responsible for collecting accurate and reliable field data, coordinating and providing direction…
Added 5 hours ago
DC
Senior Civil Engineer/Civil Project Manager
Dillon Consulting Limited
Brandon, MB · Winnipeg, MB
- Full-time
We are currently seeking a Civil Engineer/Civil Project Manager to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a community moving…
Added 5 hours ago
EG
Project Manager - Highways
Egis Group
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
Project Manager - Highways is a senior-level civil engineering role based in Toronto, Ontario, Canada, responsible for leading multidisciplinary highway and transportation infrastructure…
Added 5 hours ago
LM
Systems Engineer Stf - Electronic Warfare
Lockheed Martin
Ottawa, ON
- Full-time
The Electronic Warfare (EW) Programs team, located in Kanata Ontario, requires a Senior Systems Engineer to work alongside Department of National Defence (DND) in support of the Strongbow…
Added 5 hours ago
A
Senior IT Systems Engineer
arcadia
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
A well-funded deep-tech AI startup is hiring a Senior IT Systems Engineer to run and scale the corporate IT systems supporting its Toronto and Redwood City offices and remote employees. The…
Added 5 hours ago
SG
Field Service Engineer
SIG Group
Mississauga, ON
- Full-time
…will deliver operational and technical training to internal staff and external customers The incumbent will possess excellent customer relations skills, be able to communicate clearly both…
Added 5 hours ago
LM
Hardware Engineer Senior
Lockheed Martin
Dartmouth, NS
- Full-time
…robust position in the Naval market space. As an experienced engineer, your role will include project experiences designed to enrich your understanding of the value proposition that…
Added 6 hours ago
Civil Engineer II - Senior Waterworks Design Engineer - REPOST
City of Vancouver
Vancouver, BC
The Senior Water Design Engineer is responsible for managing programs that support the renewal and replacement of aging drinking water infrastructure (distribution main and transmission…
Added 6 hours ago
S
Senior Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
We are seeking a senior Professional Engineer who has built the majority of their career around hydraulic and hydrologic modelling and is motivated by developing both high-quality models…
Added 7 hours ago
S
Senior Land Development Engineer/Project Manager
Stantec
Dartmouth, NS
- Full-time
…multi-disciplinary and integrated service offerings. We are seeking a Senior Land Development Engineer/Project Manager within our Community Development team ideally based in our Halifax,…
Added 7 hours ago
HA
Senior Electrical Engineer (Healthcare)
H.H. Angus & Associates Ltd.
Vancouver, BC
- Full-time
We’re searching for an experienced and forward-thinking Senior Electrical Engineer to join our growing Vancouver team. In this role, you’ll bring technical leadership, design excellence,…
Added 9 hours ago
A
Quality Lead
Accenture
Toronto, ON
- Full-time
…in alignment with the (Integrated) Project Delivery Team and Senior Manager, CP Quality…

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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