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Added 10 mins ago
FV
Robotics Middleware Founder
Forum Ventures
Canada
- Full-time
The ability to attract, hire and lead world-class teams
Added 10 mins ago
QW
Tower Lead
Quantum World Technologies Inc.
Calgary, AB
- Contract
Lead daily operations and collaborate with SOC, Infrastructure, and Cloud teams.
Added 10 mins ago
HC
Senior Capital Project Manager
Highbury Canco Corporation
Leamington, ON
- $100,000 to $125,000 CAD / year
- Full-time
…known for long‑term stability, continuous investment in modern technology, and a strong commitment to developing talent through training, apprenticeships, and internal promotion - making it…
Added 10 mins ago
PS
Internal Audit Manager
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $120,000 CAD / year
- Full-time
Lead the development, implementation, and ongoing enhancement of the organization’s internal control program.
Added 10 mins ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Support in reviewing Security Assessment for new tools and technology implementation for HIROC by completing Cloud Security Assessment and AI Assessment as needed. Potentially work with a…
Added 10 mins ago
SI
Senior Product Manager
Spruce InfoTech Inc.
Toronto, ON
- Contract
Working across business, Data & AI, Technology, and governance teams, the role will translate business needs into high-value AI opportunities, establish product roadmaps and priorities, and…
Added 10 mins ago
I
Senior QA Analyst
Indidual
Toronto, ON
- Contract
…the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design, development, implementation and…
Added 10 mins ago
NB
Chief Artificial Intelligence Architect
National Bank of Canada
Montreal, QC
- Full-time
The Bank is accelerating its transformation by placing artificial intelligence at the core of its business and technology strategies. AI is a key enabler for innovation, operational…
Added 10 mins ago
NB
Digital Payments and Tokenized Assets Leader
National Bank of Canada
Montreal, QC
- Full-time
…digital product development, financial market infrastructure, and technology ecosystem management, you will help position the Bank at the forefront of responsible innovation in tokenized…
Added 10 mins ago
IG
Global Head of Digital Strategy & Transformation
Ingenio Global
Toronto, ON · Greater Toronto Area, Canada
- $220,000 to $250,000 CAD / year
- Full-time
Lead and develop the existing Business Technology and Application Development team.
Added 10 mins ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Relevant du Live Ops Studio Lead, vous serez la référence analytique de l'équipe. Vous contribuerez directement aux décisions stratégiques du jeu grâce à des analyses approfondies, tout en…
Added 10 mins ago
B
Account Manager, MedSpa
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Vancouver, BC
- Full-time
In this role, you will lead discovery calls with inbound clinic leads, working to understand their motivations for partnering with Beautifi and guiding them through the next steps. You will…
Added 10 mins ago
ET
Senior RFIC Product Engineer (NPI & Yield)
Emtar Technologies Inc.
Vancouver, BC
- Full-time
…P1dB, IP3, Phase Noise, and S-parameters). Critically, you will lead the correlation between bench measurements and high-volume ATE (Automated Test Equipment)…
Added 10 mins ago
G
Mainframe Infra Engineer
Galent
Toronto, ON
- Contract
Serve as the primary escalation point for patch-related incidents, including issues surfaced by the offshore team during off-hours windows; lead root cause analysis and remediation.
Added 10 mins ago
SG
Engineering Coordinator, Development
Sorbara Group of Companies
Woodbridge, ON
- Full-time
Lead tender issuance, tender analysis and assist in tender; and
Added 10 mins ago
VC
Demand & Content Marketing Lead | Responsable Marketing de la Demande et Contenu
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
We're looking for a Demand & Content Marketing Lead to build Sadie Concierge's marketing from the ground up. You'll be the hotel division's first marketing hire, reporting to the VP of…
Added 10 mins ago
GL
Frontend Engineering Lead
Geomagical Labs
Remote, Canada
- Full-time
- Remote
We're looking for a Frontend Engineering Lead to help shape the future of our flagship web platform. This is a hands-on technical leadership role for an experienced engineer who enjoys…
Added 10 mins ago
P
Customer Success Representative
Prophix
Remote, Canada
- Remote
…where intelligent tools support better outcomes while people lead the decisions that…
Added 10 mins ago
TI
Technology & Architecture Solution Consultant
Tecsys Inc.
Remote, Canada
- Remote
As a Technology & Architecture Solution Consultant, you will join a team at the heart of how Tecsys earns customer trust by connecting our security, cloud, AI, and technology capabilities…
Added 10 mins ago
TI
Technology & Architecture Solution Consultant
Tecsys Inc.
Remote, Canada
- Remote
As a Technology & Architecture Solution Consultant, you will join a team at the heart of how Tecsys earns customer trust by connecting our security, cloud, AI, and technology capabilities…
Added 10 mins ago
TI
Technology & Architecture Solution Consultant
Tecsys Inc.
Remote, Canada
- Remote
As a Technology & Architecture Solution Consultant, you will join a team at the heart of how Tecsys earns customer trust by connecting our security, cloud, AI, and technology capabilities…
Added 10 mins ago
O
Company Security Officer
Optiv
Ottawa, ON · Toronto, ON
- $103,000 to $137,000 CAD / year
- Full-time
Lead the implementation and administration of Optiv's Security Program, including document safeguarding, physical security, secure workspaces, visitor management, information security, and…
Added 10 mins ago
TA
Recruitment Manager
Top Aces
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- Full-time
…where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving…
Added 10 mins ago
T
Performance Engineering Lead
TD
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- Full-time
Strategize & lead testing of TD Bank's production like infrastructure with a focus on automation & scale
Added 25 mins ago
PH
Coding Application Specialist, Coding Services
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Surrey, BC
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…Coding team, Data Analysts, Information Management/Information Technology (IMIT) and external Vendors, the Coding Application Specialist is responsible for primary business application…

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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