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Added 3 mins ago
R
Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
…Remitly's Identity & Trust Analytics Team, reporting to the Senior Manager, Fraud Program and Analytics. As a senior individual contributor, you will own fraud analytics for Remitly's new…
Added 3 mins ago
WM
Coordinator, Production & Content Media Operation
Warner Music Group
Toronto, ON · CAN - Toronto
- Full-time
Ensure successful delivery for priority releases with each digital account using proprietary business applications and account based CMSes including iTunes Connect, Spotify for Music…
Added 3 mins ago
EB
Customer Care Representative
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and…
Added 3 mins ago
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Private Banking Associate
CIBC
Toronto, ON
- Full-time
…branch. Complete complex investigations for clients concerning account…
Added 3 mins ago
D
Collections Specialist
Dentons
Toronto, ON
- Full-time
We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections…
Added 18 mins ago
A
Production Supervisor***Superviseur de production
Aliaxis
Bermondsey, ON · CA - Bermondsey - Plant (MOLD)
- Full-time
We currently have an exciting opportunity as a Production Supervisor! This role is based at our manufacturing plant in East York, and reports to the Production Manager.
Added 18 mins ago
IG
Production Supervisor***Superviseur de production
IPEX Group
Bermondsey, ON · CA - Bermondsey - Plant (MOLD)
- Full-time
We currently have an exciting opportunity as a Production Supervisor! This role is based at our manufacturing plant in East York, and reports to the Production Manager.
Added 18 mins ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 18 mins ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this…
Added 18 mins ago
K
Customer Success Manager
KORE
Canada
- $90,826 to $111,914 CAD / year
As a Customer Success Manager (CSM) at KORE, you will be the strategic partner and advocate for our assigned customer portfolio, owning the post-sale lifecycle from onboarding through…
Added 18 mins ago
Audiologist/Registered Hearing Practitioner - Dryden ON
Demant Group
Dryden, ON
Reporting to our Regional Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
Added 18 mins ago
PG
Sr. Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Temporary
As a Senior Account Manager, you will be working as part of a dynamic account team in a fast-paced agency environment, developing and delivering strategic, creative programs for consumer…
Added 18 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Work closely with operations, dispatch, account management, customer service and senior leadership.
Added 18 mins ago
EB
Customer Care Representative
EQ Bank
Toronto, ON
- Full-time
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and…
Added 18 mins ago
LM
Field Technician
Leavitt Machinery
Ottawa, ON
- Full-time
…our Service team in Ottawa, Ontario. Reporting to the Service Manager, the Field Technician will be assigned to a variety of machinery repair tasks required by our loyal…
Added 18 mins ago
M
Associate Director, Paid Social (Remote)
Monks
Toronto, ON
- Full-time
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of…
Added 18 mins ago
SW
Territory Sales Manager- GTA West
Steam Whistle Brewing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are now looking to recruit a Territory Sales Manager to join our Sales Team working in the GTA West, building relationships through the licensee channels.
Added 18 mins ago
LL
Sage Intacct ERP Administrator
Litco LSO
Calgary, AB
- Full-time
Reporting to the Innovation and Analytics Manager and working closely with our Finance Services team, the Sage Intacct ERP Administrator owns the Sage Intacct experience across our partner…
Added 32 mins ago
RB
Director, Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
…and Commercial Banking partners to enable the optimization, development, and delivery of digital tools and applications used by Canadian Banking…
Added 32 mins ago
W
(CAN) Customer Service Manager
Walmart
Hinton, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 32 mins ago
B
Senior Analyst, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
…other credit risk families, such as credit adjudication and account management models, is also relevant. This is an individual contributor…
Added 47 mins ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
…and Commercial Banking partners to enable the optimization, development, and delivery of digital tools and applications used by Canadian Banking…
Added 47 mins ago
R
Account Manager
Reconomy
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This…
Added 47 mins ago
SL
Manager Forecasting, Workforce Management
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
…within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team…
Added 47 mins ago
Senior Market Research Manager, Innovation
Ipsos
Toronto, ON
As a Senior Market Research (Account) Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role,…

EQ Bank

Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

The Core Responsibilities!

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs.
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process.
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics.
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.

Let's Talk About You!

1-3 years of call center and/or customer service experience is required for the role (on phone preferred).
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance.
Previous banking experience is considered an asset.
Strong ability to adapt to change.
Demonstrated ability to own an issue and drive to resolution.
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral.
Excellent verbal and written communication skills.
Excellent problem-solving skills and ability to work in a face paced environment.
Experience working with a high degree of autonomy and self-direction.
Ability to understand and use different software (CRM, Microsoft Office Suite).

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Assist prospective and existing customers through calls and chats by identifying banking needs, answering product inquiries, supporting digital onboarding, and resolving issues promptly. Maintain regulatory and policy controls, escalate complaints appropriately, and contribute to improvements in customer experience and product delivery.

Requirements

The role requires 1–3 years of call center or customer service experience, preferably by phone; banking experience is an asset. Candidates should have strong communication and problem-solving skills, adaptability, the ability to manage difficult conversations and drive issues to resolution, and familiarity with CRM software and Microsoft Office; related post-secondary education or certification is desirable.

Skills

Customer Service
Call Center Operations
Inbound Call Handling
Chat Support
Banking Product Knowledge
Digital Onboarding
Issue Resolution
Complaint Handling
Customer Relationship Building
Written Communication
Verbal Communication
Problem-Solving
Adaptability
Autonomy
CRM Software
Microsoft Office

Benefits

Discretionary Bonus
RRSP Matching
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Top-Up
Vacation
Personal Days
Virtual Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Call Center
Inbound Calls
Chat Support
Digital Banking
Banking Products
Digital Onboarding
Account Maintenance
Customer Experience
Service Level Agreements
Issue Resolution
Complaint Handling
Regulatory Compliance
Risk Controls
Code of Conduct and Ethics
Continuous Improvement
CRM
Microsoft Office Suite
Financial Services
Banking
Written Communication
Verbal Communication
Problem-Solving

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