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Added 5 mins ago
AF
Analyst, Investment Research and Solutions
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Toronto, ON
- Volunteer
The ideal candidate will bring experience in financial services or investment management. This position requires a solid foundational understanding of investment products, market research…
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FC
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- Full-time
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BC
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- Full-time
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UO
Clinical Trial Systems Lead, Calgary Centre for Clinical Research
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- Full-time
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GO
Senior Project Manager and Project Manager
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- Full-time
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HC
Transformation and Strategic Initiatives Advisor (#2026-NON-CHS-333)
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- Full-time
The Community and Human Services Department has an opening for a permanent full-time Transformation and Strategic Initiatives Advisor position. This is a non-unionized position reporting to…
Added 6 mins ago
V
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Added 6 mins ago
LD
Beauty Advisor
London Drugs Limited
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- $18.25 to $21.58 CAD / hour
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work independently to advise clients on specific products and services throughout the beauty and cosmetic department
Added 20 mins ago
RB
Financial Advisor
Royal Bank of Canada
Burnaby, BC
- Full-time
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Added 20 mins ago
SD
Regional Pharmacy Director - 15 month contract
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- Full-time
Liaises closely with Associates, pharmacy teams and District Manager’s to ensure
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CG
Unit Manager Full Time
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The Unit Manager oversees daily pantry and kitchenette operations, ensuring food quality, inventory management, cleanliness, and safety standards are maintained. This role also supports…
Added 35 mins ago
T
Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
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- Full-time
Work effectively as a team, supporting other members of the team in achieving business objectives and providing stakeholders services
Added 35 mins ago
U
CyberArk IAM Analyst
UST
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- Full-time
Experience operating within financial services or regulated environments.
Added 35 mins ago
DK
administrative services manager
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Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services
Added 35 mins ago
NF
Department Manager Full Time Day
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Campbell River, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 35 mins ago
W
Senior Manager Employee Health, Safety and Wellness
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- Full-time
As the Senior Manager of Employee Health, Safety, and Wellness, you'll be at the heart of our dynamic People and Culture Division, reporting directly to the Director. This role is a unique…
Added 35 mins ago
T
Financial Planner - Sherbooke
TD
Sherbrooke, QC
- Full-time
De 3 à 5 ans d’expérience dans le secteur bancaire ou des services financiers, de préférence, particulièrement si vous savez établir des relations et présenter des conseils de placement…
Added 35 mins ago
BH
Senior Manager, Facilities & Space Management
BC Hydro
Vancouver, BC
- Full-time
Reporting to the Director of Properties, the Senior Manager, Facilities and Workspace Management oversees one of five departments within Properties, and is a member of the Properties’…
Added 35 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Montreal
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Added 36 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
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The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
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LL
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ENVIRONMENTAL SERVICES MANAGER
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Added 36 mins ago
OL
Support Services Manager
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- $71,000 to $77,500 CAD / year
- Full-time
Reporting to the General Manager, the Support Services Manager is responsible for leading and coordinating the daily operations of food services, housekeeping and maintenance functions…
Added 36 mins ago
AA
Dealer Representative (Scarborough West)
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EQ Bank

Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

The Core Responsibilities!

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs.
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process.
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics.
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.

Let's Talk About You!

1-3 years of call center and/or customer service experience is required for the role (on phone preferred).
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance.
Previous banking experience is considered an asset.
Strong ability to adapt to change.
Demonstrated ability to own an issue and drive to resolution.
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral.
Excellent verbal and written communication skills.
Excellent problem-solving skills and ability to work in a face paced environment.
Experience working with a high degree of autonomy and self-direction.
Ability to understand and use different software (CRM, Microsoft Office Suite).

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Assist prospective and existing customers through calls and chats by identifying banking needs, answering product inquiries, supporting digital onboarding, and resolving issues promptly. Maintain regulatory and policy controls, escalate complaints appropriately, and contribute to improvements in customer experience and product delivery.

Requirements

The role requires 1–3 years of call center or customer service experience, preferably by phone; banking experience is an asset. Candidates should have strong communication and problem-solving skills, adaptability, the ability to manage difficult conversations and drive issues to resolution, and familiarity with CRM software and Microsoft Office; related post-secondary education or certification is desirable.

Skills

Customer Service
Call Center Operations
Inbound Call Handling
Chat Support
Banking Product Knowledge
Digital Onboarding
Issue Resolution
Complaint Handling
Customer Relationship Building
Written Communication
Verbal Communication
Problem-Solving
Adaptability
Autonomy
CRM Software
Microsoft Office

Benefits

Discretionary Bonus
RRSP Matching
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Top-Up
Vacation
Personal Days
Virtual Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Call Center
Inbound Calls
Chat Support
Digital Banking
Banking Products
Digital Onboarding
Account Maintenance
Customer Experience
Service Level Agreements
Issue Resolution
Complaint Handling
Regulatory Compliance
Risk Controls
Code of Conduct and Ethics
Continuous Improvement
CRM
Microsoft Office Suite
Financial Services
Banking
Written Communication
Verbal Communication
Problem-Solving

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