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Added 8 mins ago
HC
Audiologist/Registered Hearing Practitioner - Dryden ON
HearingLife Canada
Dryden, ON
- Full-time
Reporting to our Regional Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
Added 8 mins ago
CS
Senior Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
Partner with Manufacturing, Co-packing, Procurement, Demand Planning, Logistics, Customer Service, Finance, Sales, Marketing, and Quality.
Added 8 mins ago
CS
Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
Serves as a manager-level functional expert responsible for high-complexity replenishment outcomes, planning governance, and cross-functional transformation. The role owns critical planning…
Added 8 mins ago
FH
General Manager, Hawthorn Dining Room & Bar
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new General Manager, Hawthorn Dining Room & Bar. Inspire and create the grandest experience for our guest,…
Added 8 mins ago
HC
Audiologist/Registered Hearing Practitioner - Uxbridge ON
HearingLife Canada
Port Perry, ON
- Full-time
Reporting to our Regional Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
Added 8 mins ago
II
Senior Market Research Manager, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
As a Senior Market Research (Account) Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role,…
Added 8 mins ago
OT
Architecture & Design Sales Manager
Olympia Tile+Stone Inc.
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking an experienced, results-driven A&D Sales Manager to lead and grow Olympia Tile's presence within the Architecture & Design community. In this role, you will develop strong…
Added 8 mins ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas, Mining, Utilities, and…
Added 8 mins ago
DG
Manager, Transactions
Doane Grant Thornton LLP
Kelowna, BC
- Full-time
As a Manager, Transactions your responsibilities will include:
Added 8 mins ago
OM
Workplace Experience Manager
Omnicom Media
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
Added 8 mins ago
Manager, Commercial Expansion
Tailscale
Toronto, ON
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 8 mins ago
Manager, Commercial Expansion
Tailscale
Vancouver, BC
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 8 mins ago
The Karl - Laundry Operations Manager
Northland Properties
Revelstoke, BC
The Laundry Operations Manager oversees all laundry operations, ensuring the highest standards of cleanliness, quality, and efficiency for all linens, uniforms, and guest laundry services.…
Added 8 mins ago
U
2027 Graduate Talent Program - Global Banking - Toronto
UBS
Toronto, ON
- $120,000 CAD / year
conduct market and company analyses, creating corresponding marketing materials
Added 8 mins ago
SD
Beauty Manager, Hourly Part Time Day
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 8 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 8 mins ago
S
OFFICE AND ADMINISTRATIVE ASSISTANT
Strand
Vancouver, BC
- Full-time
Assist the EA/Office Manager with day-to-day office operations
Added 23 mins ago
LC
Social Media Content Manager (12-Month Contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
We are seeking a highly organized, collaborative, and execution-focused Content Manager to lead the delivery of social content across multiple Loblaw banners, brands, and business…
Added 23 mins ago
Responsable produit / Product Manager
OPAL-RT
Montreal, QC
Leadership collaboratif : aligner R&D, QA, SM, Marketing, Ventes, Services et Opérations sur les priorités et faciliter la prise de décision
Added 23 mins ago
AR
Restaurant Manager
A&W Restaurants
AB
- Full-time
A&W Restaurants in Edmonton, AB, is seeking a Restaurant Manager to start immediately at our Bonnie Doon Mall location. (13440-97 Street, Edmonton, AB)
Added 23 mins ago
SJ
Store Manager - Peoples Jewellers - Champlain Place
Signet Jewelers
Dieppe, NB · Canada - Champlain Place - Dieppe, NB
- Full-time
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Added 38 mins ago
D
Marketing Coordinator, Quebec
Dormez-vous
Pointe-Claire, QC
- Full-time
Identify issues requiring a decision from the Marketing Manager, provide relevant context, and recommend solutions to support timely decision-making
Added 38 mins ago
OT
Business Development Manager
Ottawa Tourism
Ottawa, ON
- Full-time
…be a strategic and operational thinker as well as a client manager who is able to convert relationships and client interest into the successful realization of business objectives. As a…
Added 38 mins ago
SW
Commercialization Manager
Skyward Wildfire Technologies
Vancouver, BC
- $80,000 to $110,000 CAD / year
- Full-time
Your time will split across commercial execution, building processes, growth and new markets, and marketing support. The mix will shift as priorities change.
Added 38 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…

EQ Bank

Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

The Core Responsibilities!

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs.
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process.
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics.
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.

Let's Talk About You!

1-3 years of call center and/or customer service experience is required for the role (on phone preferred).
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance.
Previous banking experience is considered an asset.
Strong ability to adapt to change.
Demonstrated ability to own an issue and drive to resolution.
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral.
Excellent verbal and written communication skills.
Excellent problem-solving skills and ability to work in a face paced environment.
Experience working with a high degree of autonomy and self-direction.
Ability to understand and use different software (CRM, Microsoft Office Suite).

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Assist prospective and existing customers through calls and chats by identifying banking needs, answering product inquiries, supporting digital onboarding, and resolving issues promptly. Maintain regulatory and policy controls, escalate complaints appropriately, and contribute to improvements in customer experience and product delivery.

Requirements

The role requires 1–3 years of call center or customer service experience, preferably by phone; banking experience is an asset. Candidates should have strong communication and problem-solving skills, adaptability, the ability to manage difficult conversations and drive issues to resolution, and familiarity with CRM software and Microsoft Office; related post-secondary education or certification is desirable.

Skills

Customer Service
Call Center Operations
Inbound Call Handling
Chat Support
Banking Product Knowledge
Digital Onboarding
Issue Resolution
Complaint Handling
Customer Relationship Building
Written Communication
Verbal Communication
Problem-Solving
Adaptability
Autonomy
CRM Software
Microsoft Office

Benefits

Discretionary Bonus
RRSP Matching
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Top-Up
Vacation
Personal Days
Virtual Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Call Center
Inbound Calls
Chat Support
Digital Banking
Banking Products
Digital Onboarding
Account Maintenance
Customer Experience
Service Level Agreements
Issue Resolution
Complaint Handling
Regulatory Compliance
Risk Controls
Code of Conduct and Ethics
Continuous Improvement
CRM
Microsoft Office Suite
Financial Services
Banking
Written Communication
Verbal Communication
Problem-Solving

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