Jobs in Canada

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Added 6 mins ago
SD
Merchandiser, Hourly Part Time Night
Shoppers Drug Mart
Burlington, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 6 mins ago
TS
Consumer Care Rep
Tempur Sealy International
Toronto, ON · Canada - Toronto
- Full-time
Reporting to the Customer Service Manager (Order Desk and Customer Service, the Customer Service Representative is the primary point of contact for our end users and customers, dealers and…
Added 6 mins ago
RE
Parts Technician- Bobcat of the Peace
Rentco Equipment Ltd.
Grande Prairie, AB
- $30.15 to $40.2 CAD / hour
- Full-time
Reporting stock levels to Service Manager or Branch Manager, following up on shortages and reporting shortages to Manager
Added 21 mins ago
Systems Engineering
BWXT
Peterborough, ON
Reporting to the Systems Engineering Manager, this role entails supporting the technical direction for the overall project and supporting technical interfacing to both internal and external…
Added 36 mins ago
A
Therapeutic Specialist – Gynecology & Gastroenterology (BC & SK)
AbbVie
Vancouver, BC
- $93,000 to $143,000 CAD / year
- Full-time
…expertise. Share this market intelligence information with district manager and respective team members, in order to achieve alignment, to anticipate environmental change and to optimize…
Added 51 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 1 hour ago
CI
Supervisor (Part Time)
Carters Inc.
Calgary, AB
- Part-time
…talents, and continually educates themselves and others on product styles, features, and…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 1 hour ago
TH
Merchandising Associate Part Time (SAINT JOHN)
The Home Depot
Saint John, NB
- Part-time
…experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and…
Added 1 hour ago
TH
Overnight Freight Associate Part Time - 7038 Brandon
The Home Depot
Brandon, MB
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 1 hour ago
TH
Associé(e) service Pro (temps partiel)
The Home Depot
Lachenaie, QC
- Part-time
…hazards and unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, coworkers, vendors, or…
Added 1 hour ago
TH
Overnight Freight Associate Part Time - BURLINGTON
The Home Depot
Burlington, ON
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Peterborough, ON
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Capilano Thrift Store
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 1 hour ago
CC
Assistant Store Manager
Canna Cabana
Taber, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 1 hour ago
IG
Customer Service Representative
IPEX Group
Canada
- Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.
Added 1 hour ago
A
Customer Service Representative
Aliaxis
Canada
- Full-time
This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.
Added 1 hour ago
HC
Sales Development Representative
Harris Computer
Toronto, ON · Office - Toronto - Richmond St
- Full-time
Understand and leverage product features, our Partners, Marketing, and other resources to ensure targets are met on a monthly basis
Added 1 hour ago
Automotive Sales Advisor - Campus Honda Victoria
The Jim Pattison Auto Group
Victoria, BC
This role reports to the Sales Manager of the dealership.
Added 1 hour ago
RP
Pharmacy Manager
Rexall Pharmacy Group Ltd.
Amherstburg, ON
- $65 to $73 CAD / hour
- Full-time
Added 2 hours ago
NA
Experienced Security Systems Integration Technician
New Age Group
Concord, ON
- $85,000 to $100,000 CAD / year
- Full-time
Program Alarm systems onsite with support from the Installation & Service Manager (ISM) and Project Managers.
Added 2 hours ago
Warehouse Technician
Bayshore
Burnaby, BC
· Works with Pharmacy Operations Manager regarding any performance management issues or concerns
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Barrie, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 2 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations…

EQ Bank

Customer Care Representative

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

The Core Responsibilities!

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs.
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process.
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics.
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.

Let's Talk About You!

1-3 years of call center and/or customer service experience is required for the role (on phone preferred).
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance.
Previous banking experience is considered an asset.
Strong ability to adapt to change.
Demonstrated ability to own an issue and drive to resolution.
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral.
Excellent verbal and written communication skills.
Excellent problem-solving skills and ability to work in a face paced environment.
Experience working with a high degree of autonomy and self-direction.
Ability to understand and use different software (CRM, Microsoft Office Suite).

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Assist prospective and existing customers through calls and chats by identifying banking needs, answering product inquiries, supporting digital onboarding, and resolving issues promptly. Maintain regulatory and policy controls, escalate complaints appropriately, and contribute to improvements in customer experience and product delivery.

Requirements

The role requires 1–3 years of call center or customer service experience, preferably by phone; banking experience is an asset. Candidates should have strong communication and problem-solving skills, adaptability, the ability to manage difficult conversations and drive issues to resolution, and familiarity with CRM software and Microsoft Office; related post-secondary education or certification is desirable.

Skills

Customer Service
Call Center Operations
Inbound Call Handling
Chat Support
Banking Product Knowledge
Digital Onboarding
Issue Resolution
Complaint Handling
Customer Relationship Building
Written Communication
Verbal Communication
Problem-Solving
Adaptability
Autonomy
CRM Software
Microsoft Office

Benefits

Discretionary Bonus
RRSP Matching
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Top-Up
Vacation
Personal Days
Virtual Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Call Center
Inbound Calls
Chat Support
Digital Banking
Banking Products
Digital Onboarding
Account Maintenance
Customer Experience
Service Level Agreements
Issue Resolution
Complaint Handling
Regulatory Compliance
Risk Controls
Code of Conduct and Ethics
Continuous Improvement
CRM
Microsoft Office Suite
Financial Services
Banking
Written Communication
Verbal Communication
Problem-Solving

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