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Added 7 mins ago
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Assistant Department Manager, Centre of Store
Save-On-Foods
Coquitlam, BC · Sunwood - Coquitlam BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 7 mins ago
S
Assistant Department Manager, Restaurant
Save-On-Foods
Burnaby, BC · Cameron - Burnaby BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 7 mins ago
EB
Customer Care Representative
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global…
Added 7 mins ago
T
Personal Banking Associate Trainee (Full time) - Saint-Jérôme
TD
Saint-Jérôme, QC
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 7 mins ago
CT
Store Manager
Canadian Tire Corporation
Brampton, ON
- Full-time
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Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 7 mins ago
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Digital Product Manager
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Toronto, ON · BMOPLACE
- Full-time
…deliver digital experiences for our Digital Retail Investments team, from discovery and roadmap development through release, go-to-market and post-launch performance. You'll partner across…
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Hanover, ON · Speedy - Hanover
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
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Customer Service Representative, Retail Operations
Belron
Grand Falls, NB · Speedy - Grand Falls
- Full-time
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Added 7 mins ago
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Retail Team Member FT - St. Albert
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St. Albert, AB
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Added 7 mins ago
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- $33 to $35 CAD / hour
- Full-time
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Added 7 mins ago
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Senior Financial Planning Analyst
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Toronto, ON
- Full-time
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Financial Planning Analyst
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Toronto, ON
- Full-time
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Added 22 mins ago
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Added 22 mins ago
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Part-Time Gas Bar Attendant I
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Added 22 mins ago
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EQ Bank

Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

The Core Responsibilities!

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs.
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process.
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics.
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.

Let's Talk About You!

1-3 years of call center and/or customer service experience is required for the role (on phone preferred).
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance.
Previous banking experience is considered an asset.
Strong ability to adapt to change.
Demonstrated ability to own an issue and drive to resolution.
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral.
Excellent verbal and written communication skills.
Excellent problem-solving skills and ability to work in a face paced environment.
Experience working with a high degree of autonomy and self-direction.
Ability to understand and use different software (CRM, Microsoft Office Suite).

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Assist prospective and existing customers through calls and chats by identifying banking needs, answering product inquiries, supporting digital onboarding, and resolving issues promptly. Maintain regulatory and policy controls, escalate complaints appropriately, and contribute to improvements in customer experience and product delivery.

Requirements

The role requires 1–3 years of call center or customer service experience, preferably by phone; banking experience is an asset. Candidates should have strong communication and problem-solving skills, adaptability, the ability to manage difficult conversations and drive issues to resolution, and familiarity with CRM software and Microsoft Office; related post-secondary education or certification is desirable.

Skills

Customer Service
Call Center Operations
Inbound Call Handling
Chat Support
Banking Product Knowledge
Digital Onboarding
Issue Resolution
Complaint Handling
Customer Relationship Building
Written Communication
Verbal Communication
Problem-Solving
Adaptability
Autonomy
CRM Software
Microsoft Office

Benefits

Discretionary Bonus
RRSP Matching
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Top-Up
Vacation
Personal Days
Virtual Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Call Center
Inbound Calls
Chat Support
Digital Banking
Banking Products
Digital Onboarding
Account Maintenance
Customer Experience
Service Level Agreements
Issue Resolution
Complaint Handling
Regulatory Compliance
Risk Controls
Code of Conduct and Ethics
Continuous Improvement
CRM
Microsoft Office Suite
Financial Services
Banking
Written Communication
Verbal Communication
Problem-Solving

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