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EQ Bank

Fraud Analyst - Cards

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Fraud Analyst – Cards, will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage inbound calls and assist clients to ensure potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

Main Activities

Provides input and develops recommendations for process and customer service improvements.
Monitors inbound fraud queue and service our clients.
Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
Documents actions and information found throughout the investigation to develop and maintain account/case files.
Analyzes data and information to provide insights and recommendations.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Broader work or accountabilities may be assigned as needed.

Let's Talk About You !

Post secondary education
2+ years’ experience in Fraud and/or Risk Management in the Financial Industry
2+ years’ customer service experience within the Financial Industry
Advanced Microsoft Office (Word, Excel, etc.) skills.
Knowledge of fraud monitoring tools and techniques.
Knowledge of internet, emerging online payment methods and vulnerabilities
Process and detail oriented
Excellent time management skills
Excellent communication and interpersonal skills.
Flexibility required with business hours/days

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Investigate and assess potential card fraud by monitoring alerts and inbound calls, analyzing information, documenting cases, collecting evidence, and deciding on appropriate actions or escalations. Support clients and internal stakeholders, report findings and insights, and recommend improvements to fraud processes and customer service.

Requirements

Requires post-secondary education, at least two years of fraud or risk management experience in the financial industry, and at least two years of financial-industry customer service experience. Candidates should have advanced Microsoft Office skills, knowledge of fraud monitoring and online payment vulnerabilities, strong communication and time-management abilities, and flexibility to work varied business hours or days.

Skills

Fraud Investigation
Risk Management
Customer Service
Fraud Monitoring
Data Analysis
Evidence Collection
Case Documentation
Microsoft Office
Internet and Online Payment Vulnerability Knowledge
Process Improvement
Communication
Interpersonal Skills
Time Management
Attention to Detail
Stakeholder Communication
Incident Escalation

Benefits

Discretionary Bonus
RRSP Matching
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Top-Up
Vacation
Personal Days
Virtual Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Fraud Analysis
Card Fraud
Financial Crimes
Fraud Investigation
Risk Management
Fraud Monitoring Tools
Detection Systems
Inbound Fraud Queue
Customer Service
Financial Services
Online Payments
Payment Vulnerabilities
Evidence Collection
Incident Reports
Loss Prevention
Litigation
Criminal Prosecution
Case Files
Data Analysis
Trend Analysis
Management Information
Process Improvement
Service Level Agreements
Escalation Management
Microsoft Word
Microsoft Excel
Standard Operating Procedures
Intelligence-Based Detection
Stakeholder Communication

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