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EQ Bank

Intern - Product Management, Winter 2027

Toronto, ON, Canada

Volunteer

Apply About employer

Applications open in a new tab.

Job details

Job type: Volunteer
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

Work Term: January - April 2027

The Product Management Intern, Digital Banking, will support the product team in building digital experiences that make banking simpler and more rewarding for our customers. Over this 16-week internship, the intern will help uncover customer needs, shape and prioritize product improvements, and measure their impact on both customer experience and business results. The candidate must execute their tasks in a timely and prudent manner within established guidelines.

The Core Responsibilities Of The Job

Work alongside Product Managers, Engineering, Design and the broader digital team to identify, prioritize and deliver improvements to product features and customer journeys
Gather and synthesize customer insights from feedback, app reviews, support contacts and user research to uncover pain points and opportunities
Conduct competitor and market analysis to benchmark our customer experience and identify opportunities to differentiate
Help define problem statements, user stories and success metrics (e.g., adoption, conversion, customer satisfaction) for new features
Analyze product metrics, funnels and experiment (A/B test) results to generate insights and recommend next steps
Own recurring reporting on product performance and customer experience KPIs, sharing clear daily, weekly and monthly updates with the broader team
Support product launches and post-launch reviews, measuring customer impact and capturing learnings
Partner with customer-facing teams (e.g., Customer Service) to ensure a seamless, consistent experience across channels
Participate fully as a member of the team, contribute to a culture of customer focus, quality, innovation and teamwork, and manage own workload to meet deadlines

Let's Talk About You!

Bachelor's or Master's Degree in progress, in finance, business administration, commerce, economics, data analysis, marketing, engineering, product management or any other relevant field
Ability and desire to work collaboratively across functions to deliver successful outcomes;
Customer-obsessed, with genuine curiosity about how people manage their money and what makes a great digital experience;
Analytical and data-oriented; comfortable using data (e.g., Excel, SQL or similar) to generate reports and actionable insights;
Highly organized and detail-oriented, with a passion for optimizing products efficiently and effectively;
Comfortable with design, UX and technical terminology; familiarity with agile ways of working is an asset;
Excellent oral and written communication skills with the ability to respond in a clear, concise, and professional manner
Ability to handle multiple competing priorities in a fast-paced environment
Self-starter with an inquisitive, test-and-learn mindset
A strong interest in digital banking, fintech and the evolving Canadian financial services landscape

How To Submit Your Application

In ONE document, please submit your transcript and resume. Failure to do so will result in your application not being considered.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Collaborate with product, engineering, design, and customer-facing teams to identify customer needs, prioritize product improvements, define feature requirements, and support launches. Analyze customer feedback, market and competitor information, product metrics, and experiments; report on performance and recommend actions to improve customer experience and business results.

Requirements

Applicants must be pursuing a bachelor's or master's degree in a relevant field and demonstrate analytical ability, customer focus, organization, communication skills, and the ability to collaborate across functions and manage competing priorities. Interest in digital banking and fintech is expected; familiarity with UX, technical terminology, and agile practices is an asset.

Skills

Product Management
Customer Research
Customer Insight Analysis
Market Analysis
Competitor Analysis
Product Analytics
Data Analysis
Excel
SQL
A/B Testing
KPI Reporting
User Stories
Success Metrics
Agile
Cross-Functional Collaboration
Written and Oral Communication

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Top-Up
Vacation
Personal Days
Virtual Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Digital Banking
Fintech
Product Management
Customer Experience
Customer Research
Customer Feedback
App Reviews
User Research
Competitor Analysis
Market Analysis
Product Features
Customer Journeys
Problem Statements
User Stories
Success Metrics
Product Metrics
Funnels
A/B Testing
KPI Reporting
Product Launches
Excel
SQL
Agile
UX
Financial Services
Banking
Customer Service
Data Analysis
Cross-Functional Collaboration

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