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Added 8 mins ago
TM
Manager, Business Innovation
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 23 mins ago
CK
Territory Services Manager - Car Wash
Circle K
Toronto, ON
- Full-time
Under the leadership of the Maintenance Manager, the Territory Services Manager – Car Wash, will be responsible for supporting all car wash locations by overseeing the preventative and…
Added 23 mins ago
C
Senior Audit Manager, Finance and Treasury
CIBC
Toronto, ON
- Full-time
…competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and…
Added 23 mins ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Added 23 mins ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Added 23 mins ago
E
Engineer in Training I Distribution System Planning
Enbridge
Chatham-Kent, ON · Toronto, ON
- Full-time
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
Added 23 mins ago
TH
Advisor -C CS&I Application
Trillium Health Partners
Mississauga, ON
- Full-time
Employees in roles conducive to remote work will have flexibility under the Flex First program, with the expectation of on-site presence as needed. Employees must be available to return to…
Added 23 mins ago
A
Privacy Operations Specialist
Aviso
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Added 23 mins ago
S
Delivery Manager (Banking/IT Service Domain)
Synechron
Mississauga, ON
- $140,000 to $170,000 CAD / year
- Full-time
We are looking for an experienced Delivery Manager to lead the successful delivery of technology programs and client engagements within the Banking & Financial Services domain. The role…
Added 23 mins ago
Quality Manager- Fabrication
Aecon
Cambridge, ON
Reporting to the Quality Director, the Quality Manager is responsible for supporting the development and maintenance of Aecon’s Quality Assurance Program, and execution of QA / QC functions…
Added 23 mins ago
Project Quality Manager
Aecon
Cambridge, ON
Reporting to the Quality Director, the Quality Manager, Project is responsible for developing, maintaining, and verifying implementation of the project quality program/plan for an assigned…
Added 39 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Hamilton, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 39 mins ago
O&
Assistant General Manager - Aera
Oliver & Bonacini
Toronto, ON
- Full-time
Discounted gym membership and Employee Assistance Program
Added 53 mins ago
EB
Manager, Technology Workplace Services
EQ Bank
Toronto, ON
- Volunteer
The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.
Added 53 mins ago
TI
Finance Manager
Techify Inc.
Toronto, ON · North York, ON
- $110,000 to $140,000 CAD / year
- Full-time
We're looking for a Finance Manager who sees finance as more than accounting. Someone who understands that financial reporting should drive business decisions and not simply explain what…
Added 54 mins ago
Business Development Manager
Questrade Financial Group
QC
Added 54 mins ago
Estimator
State Window Corporation
Vaughan, ON
Reports directly to the Estimating Manager. The Estimator is responsible for preparing accurate and timely takeoffs for projects involving Window Wall, Curtain Wall, Railings, Metal Panels,…
Added 1 hour ago
EB
Manager, Third Party Risk
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Senior Manager, Third Party Risk supports the development and ongoing execution of a strong operational risk management program across Equitable Bank and provides independent oversight…
Added 1 hour ago
IO
Financial Specialist
Institute of Corporate Directors
Toronto, ON
- $65,000 to $75,000 CAD / year
- Contract
…School of Management, in delivering the Director Education Program (DEP). The ICD grants the ICD.D designation to eligible directors, which represents a commitment to leadership excellence…
Added 1 hour ago
AI
Program Manager
Avanciers Inc.
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for Program Manager.
Added 1 hour ago
O
Scheduling Manager
ONxpress
Toronto, ON
- Full-time
…key sections of the rail network as part of the GO Expansion…
Added 1 hour ago
EB
Manager, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
The Senior Manager, Third Party Risk supports the development and ongoing execution of a strong operational risk management program across Equitable Bank and provides independent oversight…
Added 1 hour ago
Commercial Manager
Aecon
Gibbons, AB
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 1 hour ago
PG
Senior Manager Agile Program Management
Publicis Groupe Holdings B.V
Calgary, AB
- Full-time
As a Senior Manager in Agile Program Management, acting as an Agile Project Manager, you will lead the planning, execution, and delivery of agile projects across product teams. You will…
Added 1 hour ago
HG
DevOps Technical Lead
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
Collaborate with Development, QA, Security, Architecture, and other teams to align technical solutions with business priorities and provide recommendations to the DevOps Manager.

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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