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Added 12 mins ago
P
Real Estate & Operations Lead
Prologis
Toronto, ON
- Full-time
Own RECX operating and capital budgets, forecasts, financial reporting, vendor procurement and performance, and risk and regulatory compliance; identify trends, explain variances, address…
Added 12 mins ago
S&
Planner, Demand Planning
Silk & Snow
Toronto, ON
- Full-time
Silk & Snow is seeking an analytical Planner, Demand Planning to join our Demand Planning team reporting to the Manager, Demand Planning. In this role, you will be responsible for owning…
Added 12 mins ago
Senior Operations Manager, Home Safety
Opendoor
Toronto, ON
Own the direction and performance of Home Safety operations. Set priorities based on risk, customer impact and financial loss.
Added 12 mins ago
WG
General Manager - Farm
Westbow Group of Companies
Victoria, BC
- Full-time
…Garden Organics. This role leads the business by balancing financial performance, operational excellence, business growth, team development, and long-term strategic direction. The General…
Added 12 mins ago
SN
169R1-26-3 Psychosocial Spirit Bereavement Clinician
Six Nations
Ohsweken, ON
- Full-time
…individual and/or familial psychological and emotional needs, financial, legal, healthcare and funeral planning, and advocacy…
Added 12 mins ago
T
PIA Client Service Associate (12M STA)
TD
Whitby, ON
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 12 mins ago
T
Senior Governance & Control Analyst, Canadian Commercial Banking (ATH465)
TD
Toronto, ON
- Full-time
Reporting to the Manager, Canadian Commercial Banking, Governance & Control, the Senior Governance & Control Analyst plays a key role in supporting the Commercial Banking control…
Added 12 mins ago
M
Workday Solutions Delivery Manager
McKesson
Mississauga, ON
- Full-time
…Delivery Manager leads through influence, clear plans, transparent reporting, and agreed accountability with internal teams, HCM Solution Managers, and delivery…
Added 12 mins ago
Project Controls Analyst
WSP
Victoria, BC
Experience working with Oracle financial systems, ERP platforms, project reporting tools, or similar project accounting systems.
Added 12 mins ago
Specialist, Railway Infrastructure
VIA Rail Canada
Ottawa, ON · Montreal, QC
Manage incident reporting and review corrective actions proposed by the contractor;
Added 27 mins ago
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Specialist
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…operational and business plans; including cascading, monitoring, reporting, and course correction of same. The Specialist demonstrates strong leadership to enable an innovative and positive…
Added 27 mins ago
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Manager, Digital Health Rural & North
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…system leaders to achieve our province’s healthcare goals. Reporting to the Director of Digital Health, Community Services, the Manager is responsible for creating operational lines of…
Added 27 mins ago
H
Specialist
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…operational and business plans; including cascading, monitoring, reporting, and course correction of same. The Specialist demonstrates strong leadership to enable an innovative and positive…
Added 27 mins ago
Financial Analyst, Revenue, Contract (16 months)
Softchoice
Toronto, ON
Are you a detail-oriented professional, who thrives on tackling technical accounting challenges? As the Revenue Financial Analyst you will be the subject matter expert for the Company’s…
Added 27 mins ago
IF
Financial Analyst– 4-month Internship/Coop (Summer 2027)
Intact FC
Montreal, QC
- Full-time
Participate in month-end and/or year-end reporting, particularly by preparing financial statements.
Added 27 mins ago
IF
Accounting Intern- 4-month Internship/Coop (Summer 2027)
Intact FC
Montreal, QC
- Full-time
…promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 27 mins ago
R
Gestionnaire de comptes en approvisionnement / Account Manager Procurement
RTX
Longueuil, QC
- Full-time
Added 27 mins ago
NF
Senior Financial Analyst
New Flyer
Remote, Canada
- Full-time
- Remote
The successful candidate will support the ongoing optimization of financial processes and reporting to help the organization effectively navigate the evolving tariff landscape. This role…
Added 27 mins ago
E
Clinical Supervisor - RN
Extendicare
ON · London, ON · ParaMed Admin Office - SW (Fullarton St.)
- Full-time
Work collaboratively with nursing team members to support clinical documentation and submission requirements according to specific funder reporting guidelines.
Added 27 mins ago
E
Clinical Supervisor - RPN
Extendicare
Gravenhurst, ON · Huntsville, ON · ParaMed Admin Office - NSM (Bayview Dr.)
- Full-time
Work collaboratively with nursing team members to support clinical documentation and submission requirements according to specific funder reporting guidelines.
Added 27 mins ago
MD
Federal Audit Contract Liaison / Human Services Program Representative 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Assist in ensuring the reporting obligations of the contractors according to contract requirements are met and that resulting payments to the contractor are appropriate.
Added 27 mins ago
RW
Associate
RBC Wealth Management
Winnipeg, MB
- Full-time
…every level and equips us to help our clients achieve their financial…
Added 27 mins ago
RH
Director of Finance
Robert Half
AB · Alberta, Canada
- Full-time
Oversee financial reporting, consolidations, month-end close, statutory reporting, and external audits in accordance with IFRS.
Added 27 mins ago
IS
SCM Operations Category Management Advisor
InSync Systems
Calgary, AB
- Contract
Reporting to the Manager/Senior Manager, SCM Operations Category Management, the Contract SCM Analyst is responsible for managing assigned category portfolios and related work throughout…
Added 27 mins ago
IH
Payroll Consultant
Impact HR
Calgary, AB
- Full-time
We are looking to hire a Full Time Permanent Payroll & HRIS Consultant for our team. Reporting to the Senior Payroll and HRIS Consultant, this position can be based in Edmonton or Calgary,…

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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