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Added 7 mins ago
LC
Manager, Brand Technology Production Support
Loblaw Companies Limited
Brampton, ON
- Full-time
The Marketing and Brand Technology and Implementation Team is looking for a Production Support Manager to lead end-to-end production support, service reliability, and maintenance across…
Added 7 mins ago
Assistant Manager, Security Operations Centre
Scotiabank
Toronto, ON
…Corporate Security Canada for investigation. The Assistant Manager will triage, evaluate and action incoming requests for service in an appropriate and efficient manner. This role is…
Added 7 mins ago
Product Manager
Scotiabank
Toronto, ON
2+ years’ experience in Information Security or Information Technology.
Added 7 mins ago
B
Bilingual Territory Manager MDS (Champlain ON, Outaouais/Abitibi QC)
BD
ON · Quebec, QC · CAN Québec - Boulevard du Parc Technologique
- Full-time
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all…
Added 7 mins ago
PV
Franchise Business Consultant - Ontario GTA East (Contract)
Pet Valu
Markham, ON
- Full-time
Corporate Office Liaison. Acts as principal contact point between franchisees and head office departments to communicate or solicit information, collect data, resolve issues, etc.
Added 22 mins ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 22 mins ago
C
Senior Project Manager, IT
CIBC
Toronto, ON
- Full-time
Our Technology team supports the systems, platforms, and delivery practices that help CIBC serve clients and communities with confidence. As a Senior Project Manager, IT, you’ll lead the…
Added 22 mins ago
AG
Assistant Store Manager
ADI Global
Toronto, ON
- $63,524 to $105,873 CAD / year
- Full-time
…support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering,…
Added 22 mins ago
M
Manager, Regional Product Management (Security Solutions)
Mastercard
Toronto, ON
- Full-time
…making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people,…
Added 22 mins ago
Project Coordinator, Bell Media
Bell
Vancouver, BC
Coordinate with the sales representatives and Digital Account Manager on order details, delivery timelines, and product information
Added 22 mins ago
TH
Assistant manager - food services
TIM HORTONS A/O SAI MANAGEMENT CORP
Sooke, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Added 23 mins ago
W
Software Engineer I
Wayfair
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…collaborative learning and meaningful work. With guidance from your manager, mentorship from a dedicated Tech Coach, clear development milestones, and exposure to applied AI tools, you’ll…
Added 23 mins ago
TO
food services manager
Triple O's Restaurants
Surrey, BC
- Full-time
Added 23 mins ago
CC
Manager, Leadership Giving
Canadian Cancer Society
Toronto, ON
- $67,000 to $77,000 CAD / year
- Full-time
Job Title: Manager, Leadership Giving Ontario
Added 23 mins ago
BA
Project Manager - Higgs Audio (Toronto)
Boson AI
Toronto, ON
- $140,000 to $230,000 CAD / year
- Full-time
We are hiring a Project Manager to run Higgs Audio from research to release. You will plan and ship its releases, hold every release to a clear quality bar, decide which issues get fixed…
Added 38 mins ago
AA
Backend Software Developer
ATS Automation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
Contribute to major software release plans that align with the technology roadmap
Added 38 mins ago
CC
Assistant Store Manager
Canna Cabana
North Bay, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) at the North Bay, ON location is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively…
Added 38 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Bathurst & Steeles, North York, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 38 mins ago
CC
Retail Store Manager
Canna Cabana
North Bay, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) at our North Bay, ON location is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working…
Added 38 mins ago
CC
Retail Sales Associate
Canna Cabana
Toronto, ON · Bathurst & Steeles, North York, ON
- $17.95 CAD / hour
- Part-time
Adapt communication style in order to deliver information effectively to a range of individuals
Added 38 mins ago
R
Channel Sales Manager (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
We are looking for a Channel Sales Manager to grow Relay's Accounting & Bookkeeping (AB) channel. You will lead a team of Account Executives and Account Managers, taking ownership of team…
Added 38 mins ago
UH
Project Manager
University Health Network
Toronto, ON
- Full-time
The PROJECT MANAGER (PM) is a key position in the Clinical Trials and Translation Unit (CTTU) within the Peter Munk Cardiac Centre (PMCC). CTTU provides centralized and standardized…
Added 38 mins ago
TA
CRM specialist (Temporary - 9 Months)
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 38 mins ago
A
Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
Demonstrated experience as a Technical Lead, Design Manager, Subject Matter Expert, or Senior Technical Advisor on wastewater treatment projects.
Added 52 mins ago
B
Senior Service Representative, Investment Operations
BMO
Toronto, ON · YNG
- Full-time
Organizes work information to ensure accuracy and completeness.

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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