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Added 1 min ago
Manager, Enterprise Data Platform & Governance
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to…
Added 1 min ago
UO
Program Coordinator
University of Alberta
Edmonton, AB
- Full-time
Assist the Director in preparation of budgets and business plans for presentation to the Board.
Added 1 min ago
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Senior Manager Financial Reporting
Altis
Montreal, QC
- $110,000 to $130,000 CAD / year
- Full-time
…well-established Canadian financial services organization seeking a Senior Manager, Financial Reporting to lead a talented team through an exciting period of growth and…
Added 1 min ago
RH
Human Resource Information System Manager
Robert Half
BC · Fraser Valley, BC
- $90,000 to $125,000 CAD / year
- Full-time
…insights, and driving process improvements? Our client is seeking a Manager, HRIS & Technology to take ownership of its HR technology ecosystem, strengthen systems integration, and support…
Added 1 min ago
NH
IT Ops (Operation & Support) Manager
North Horizon Holdings Inc.
Toronto, ON · North York, ON
- $110,000 to $150,000 CAD / year
- Full-time
We are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure reliable, secure, and efficient technology services across the organization. Reporting to…
Added 15 mins ago
A
Mechanical Engineer/Project Manager
AtkinsRéalis
Calgary, AB
- Full-time
Lead and support business development initiatives, including proposal writing, building client relationships, and strategic planning for the Mechanical Engineering group in Western Canada.
Added 15 mins ago
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Client Advisor Intern
RBC
Woodstock, ON
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 30 mins ago
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Engineering Manager, Workday Integrations & Platform
TD
Toronto, ON
- Full-time
Oversee business expenses and FTE plans, ensuring appropriate controls are in place to monitor and manage against established plans.
Added 30 mins ago
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Senior Audit Manager, Finance and Treasury
CIBC
Toronto, ON
- Full-time
…the design and effectiveness of operational and management controls in accordance with industry best practices and develop and maintain strong relationships with business…
Added 30 mins ago
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Portfolio Manager
BMO
Waterloo, ON · MARS
- Full-time
Are you passionate about building strong client relationships, delivering strategic financial solutions, and driving business growth? Join our team as a Portfolio Manager, Treasury &…
Added 30 mins ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Added 30 mins ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
Added 31 mins ago
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Senior Privacy Specialist
Robertson & Company Ltd.
Toronto, ON
- Contract
Extension: Option to extend for up to an additional 250 business days
Added 31 mins ago
BP
HR & Pay Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
Design, configure, and optimize payroll-related system functionality, including earnings and deducions, business process workflows, and system controls to streamline payroll operations,…
Added 31 mins ago
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GKE Cloud Security Engineer
TheCorporate
ON · Ontario, Canada
- Contract
Implement container image signing, provenance and attestation controls, and policy enforcement to verify image integrity and approved software supply chain sources before deployment.
Added 31 mins ago
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Privacy Operations Specialist
Aviso
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Added 1 hour ago
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Manager, Technology Workplace Services
EQ Bank
Toronto, ON
- Volunteer
The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and…
Added 1 hour ago
TI
Finance Manager
Techify Inc.
Toronto, ON · North York, ON
- $110,000 to $140,000 CAD / year
- Full-time
We're looking for a Finance Manager who sees finance as more than accounting. Someone who understands that financial reporting should drive business decisions and not simply explain what…
Added 1 hour ago
S
Finance Manager
Stagevision
Mississauga, ON
- Full-time
The Finance Manager is a hands-on financial leader responsible for planning and overseeing all accounting operations, financial reporting, and internal controls for a cross-border services…
Added 1 hour ago
Business Development Manager
Questrade Financial Group
QC
Added 1 hour ago
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Senior Manager, Trade Compliance
BMO
Toronto, ON · FCP
- Full-time
Represents the business during regulatory examinations, audit reviews, and compliance assessments.
Added 1 hour ago
FI
Project Manager, Stress Testing
FP Inc.
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Keep audit trails, documentation and controls in place for regulatory and internal audit review.
Added 1 hour ago
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Manager, Clinic Onboarding & Projects
ML6 Search + Talent Advisory
Vancouver, BC · Greater Vancouver, BC
- Full-time
ML6 is partnering with a fast-growing, multi-location dental organization to find a Manager, Clinic Onboarding & Projects. This individual will take ownership of the transition of newly…
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Manager, Product and Solutions, Private Banking
Scotiabank
Toronto, ON
The Manager supports the development, delivery and ongoing enhancement of Private Banking products, services and client solutions. Working with the Senior Manager and partners across the…
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Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight - Toronto
Scotiabank
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As Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight, you will lead and oversee the National Supervision team, ensuring business strategies, plans and initiatives…

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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