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Added 11 mins ago
UO
Program Coordinator
University of Alberta
Edmonton, AB
- Full-time
…provides project coordination, community engagement, office administration, research communication, record-keeping, financial management, and research and events support. In all facets of…
Added 11 mins ago
RH
Human Resource Information System Manager
Robert Half
BC · Fraser Valley, BC
- $90,000 to $125,000 CAD / year
- Full-time
Are you an HR technology professional who enjoys optimizing systems, turning complex data into meaningful insights, and driving process improvements? Our client is seeking a Manager, HRIS &…
Added 11 mins ago
RH
Supply Chain Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
They are seeking an experienced Supply Chain Manager to lead and optimize the organization's end-to-end supply chain operations. This is a key leadership position responsible for ensuring…
Added 11 mins ago
MD
Grants and Contracts Specialist - Grants Specialist 2 (Intermediate)
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
A bachelors degree in public or nonprofit administration, public policy, accounting, planning, political science, criminal justice, community and economic development, or closely related…
Added 11 mins ago
NH
IT Ops (Operation & Support) Manager
North Horizon Holdings Inc.
Toronto, ON · North York, ON
- $110,000 to $150,000 CAD / year
- Full-time
We are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure reliable, secure, and efficient technology services across the organization. Reporting to…
Added 40 mins ago
B
Portfolio Manager
BMO
Waterloo, ON · MARS
- Full-time
Bachelor's degree in Business Administration, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
Added 40 mins ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 40 mins ago
AW
Privacy Operations Specialist
Aviso Wealth
Remote, Canada
- $100,000 to $110,000 CAD / year
- Full-time
- Remote
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 40 mins ago
JS
Business Analys
Je Suis Copa
Canada
- Full-time
Bachelor’s degree in Business Administration, Information Systems, Finance, Economics, Operations Management, Data Analytics, or a related field is preferred.
Added 40 mins ago
A
Privacy Operations Specialist
Aviso
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 40 mins ago
Undergraduate Assistant
University of Toronto
Toronto, ON
Reporting to the Director, Administration and Finance and under the general supervision of the Manager, Undergraduate Programs and Associate Chair, Undergraduate Statistics, and in…
Added 56 mins ago
SF
Coordinator, Granting and Hospital Relations (12-month Contract)
SickKids Foundation
Toronto, ON
- Full-time
The Coordinator, Granting and Hospital Relations sits at the intersection of donor intent, hospital operations, and grant execution, ensuring funds are accurately administered, compliant,…
Added 56 mins ago
R
Assistant Branch Manager Intern, Bloor & Yonge Branch
RBC
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 56 mins ago
R
Assistant Branch Manager Intern, Bloor & Yonge Branch
RBC
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
EB
Manager, Technology Workplace Services
EQ Bank
Toronto, ON
- Volunteer
The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the…
Added 1 hour ago
S
Adjuster
SCIC
Rosetown, SK
- Full-time
Take the lead on completing highly sensitive and complex claims; propose recommendations for finalization of difficult claims to Field Supervisor and CSO Manager.
Added 1 hour ago
T
Customer Experience Associate
TD
Grand Bend, ON
- Part-time
· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Added 1 hour ago
T
Associate, Client Experience
Trowbridge
Toronto, ON
- Full-time
Monitor Client Experience Outlook Account (External requests)- In the absence of a senior associate check and respond to emails, flagging and prioritizing urgent requests. Identify and…
Added 1 hour ago
EB
Manager, Third Party Risk
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Senior Manager, Third Party Risk supports the development and ongoing execution of a strong operational risk management program across Equitable Bank and provides independent oversight…
Added 1 hour ago
SL
Finance manager
Stagevision LP
Mississauga, ON
- From $150,000 CAD / year
- Full-time
- On-site
Coordinate the organization’s financial operations and budget activities in order to optimize financial performance
Added 1 hour ago
IO
Financial Specialist
Institute of Corporate Directors
Toronto, ON
- $65,000 to $75,000 CAD / year
- Contract
The Financial Specialist reports to the Director of Finance but works interactively with the Chief Administrator Officer, VP’s, Directors and all ICD staff concerning variance analysis,…
Added 1 hour ago
AI
Program Manager
Avanciers Inc.
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for Program Manager.
Added 1 hour ago
EB
Manager, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
The Senior Manager, Third Party Risk supports the development and ongoing execution of a strong operational risk management program across Equitable Bank and provides independent oversight…
Added 1 hour ago
Commercial Manager
Aecon
Gibbons, AB
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 1 hour ago
NC
Member Associate
Northern Credit Union
Chapleau, ON
- Full-time
The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager,…

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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