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Added 18 mins ago
Security Site Manager - Victoria Shopping Centre (Guardteck)
Kandor
Victoria, BC
Portfolio Focus: The Site Manager position, which reports to the Account Manager designated by Guardteck Operations, is important in ensuring that the site is performing at a high level of…
Added 18 mins ago
Account Manager - Calgary (Guardteck)
Kandor
Calgary, AB
Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role…
Added 18 mins ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
Guardteck is seeking a Senior Account Manager to lead and develop our account management team in Burnaby, BC. This is a senior, client-facing operations role responsible for leading account…
Added 48 mins ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 48 mins ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Leader, SK
- Part-time
Job Description: Reporting to the Southwest EMS Operations Manager the Emergency Medical Technician - Primary Care Paramedic (PCP) is responsible for responding to emergent and non-emergent…
Added 1 hour ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Reporting to the Manager, Asset Performance, the Distribution Asset Strategy Engineer is responsible for the development, implementation, and continuous improvement of distribution asset…
Added 1 hour ago
Quality Control Technician
Amrize
Edmonton, AB
…concrete. Reporting to the GEA Ready-Mix Quality Assurance Manager, the incumbent will perform laboratory and field testing of fresh and hardened concrete, aggregates, and other constituent…
Added 2 hours ago
AU
Security Guard (Floater) - Shopping Mall
Allied Universal
Winnipeg, MB
- $17 CAD / hour
- Part-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 2 hours ago
CC
Program Manager
Cameco Corporation
Saskatoon, SK
- Full-time
…Cameco’s corporate office is based in Saskatoon. We have mining operations and projects in northern Saskatchewan, Kazakhstan, the United States and Australia. We are also a leading supplier…
Added 2 hours ago
N
Software Engineer 4 - Kubernetes AI Platform Engineering
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
…dramatically lowered TCO. NKP provides simplified Kubernetes operations, seamless application mobility, and integrated security and compliance. Platform engineers and IT admins can use NKP…
Added 2 hours ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
P3 Veterinary Partners in Kamloops is seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the…
Added 2 hours ago
RC
Lead Cook
Retirement Concepts
Courtenay, BC
- Temporary
The Lead Cook reports to the Head Chef/ Support Services Manager or designate is responsible for the day to day operations of the kitchen and the preparation of nourishing, and visually…
Added 2 hours ago
C
Maintenance & Asset Manager
Connective
Kamloops, BC
- Full-time
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 2 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Reporting to the Manager, Asset Performance, the Distribution Asset Strategy Engineer is responsible for the development, implementation, and continuous improvement of distribution asset…
Added 2 hours ago
WR
Business Development Representative - Vancouver
War Room
Vancouver, BC
- Full-time
…clients and positioning our digital marketing and technical services to meet their…
Added 2 hours ago
Clerk III - Health Information
Winnipeg Regional Health Authority
Swan River, MB
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 2 hours ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 2 hours ago
K
Quality Control Technician
Komatsu
Fort McMurray, AB
- Full-time
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs…
Added 2 hours ago
C
Sales Associate
Claire's
Mississauga, ON
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 2 hours ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 2 hours ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 2 hours ago
Industrial Mechanic (Millwright)
Winnipeg Regional Health Authority
Dauphin, MB
Reporting to the Area Manager Capital Planning/Infrastructure/Maintenance the incumbent performs installation, testing, analysis, maintenance and repair tasks of any degree of complexity on…
Added 3 hours ago
C
Alliance / Partner Marketing Manager (Hyperscalers)
CGI
Toronto, ON
- Full-time
The Alliance / Partner Marketing Manager (Hyperscalers) plans and delivers joint marketing programs with CGI's strategic hyperscaler alliances: Microsoft, Amazon Web Services (AWS) and…
Added 3 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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