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Added 1 min ago
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Store manager - retail
Shell
Salmon Arm, BC
- From $40 CAD / hour
- Full-time
- On-site
Added 4 mins ago
Municipal Law Enforcement Officer I (12 month contract)
City of Quinte West
Quinte West, ON
…hours east of Toronto and 2.5 hours west of Ottawa. Over 46,560 people make Quinte West home. Quinte West’s natural setting, with its attractive scenic backdrop of rolling hills, rich…
Added 4 mins ago
Manager, Enterprise Data Platform & Governance
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Added 4 mins ago
DC
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Added 4 mins ago
Corporate Store Key Holder
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Added 4 mins ago
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Added 4 mins ago
Pharmacy Manager
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Added 4 mins ago
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Added 4 mins ago
UO
Program Coordinator
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Added 4 mins ago
JI
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Complete site reviews of assigned facilities as directed by the Facilities Manager (or designate)
Added 4 mins ago
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District Manager
Dawn Recruiting Agency
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- $80,000 to $100,000 CAD / year
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Added 4 mins ago
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Senior Manager Financial Reporting
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Montreal, QC
- $110,000 to $130,000 CAD / year
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Are you a financial reporting leader who enjoys developing people, improving processes, and making an impact? We're partnering with a well-established Canadian financial services…
Added 4 mins ago
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Sustainable Energy Advisor - GTA
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Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
As a newly accredited Certified Energy Manager (CEM), you will play an important role in helping our clients reduce energy consumption, lower operating costs, and achieve their…
Added 4 mins ago
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Compliance Officer
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Toronto, ON · North York, ON
- $85,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Professional Development Initiatives, the Compliance Officer will be responsible for administering compliance measures for the Continuing Professional Development…
Added 4 mins ago
RH
Human Resource Information System Manager
Robert Half
BC · Fraser Valley, BC
- $90,000 to $125,000 CAD / year
- Full-time
…insights, and driving process improvements? Our client is seeking a Manager, HRIS & Technology to take ownership of its HR technology ecosystem, strengthen systems integration, and support…
Added 4 mins ago
QM
Sales Manager - Medical Manufacturing
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Cornwall, ON
- $90,000 to $100,000 CAD / year
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Position: Sales Manager - Medical Manufacturing
Added 4 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
- $52,000 to $57,000 CAD / year
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Added 4 mins ago
WG
Registered Nurse
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- $111,350 to $144,100 CAD / year
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Reporting to the Human Resource Manager, the Registered Nurse is responsible for ensuring and promoting health and safety compliance and for providing health expertise through prevention,…
Added 4 mins ago
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Director of Construction
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- $80,000 to $150,000 CAD / year
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…Division. This includes direct leadership to the Field Operations Manager (field execution support, operational process improvement), while also overseeing all Project Managers and Project…
Added 4 mins ago
GO
Depot Manager
Government of Prince Edward Island
Summerside, PE
- $86,154 to $105,914 CAD / year
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…We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their…
Added 4 mins ago
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IT Ops (Operation & Support) Manager
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Toronto, ON · North York, ON
- $110,000 to $150,000 CAD / year
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We are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure reliable, secure, and efficient technology services across the organization. Reporting to…
Added 4 mins ago
QM
Responsable des comptes fournisseurs et des comptes clients - LaSalle (mode hybride) - 100 k$ à 125
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Montreal, QC
- $100,000 to $125,000 CAD / year
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Added 4 mins ago
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Assembler
Team Power Solutions
Saskatoon, SK
- Full-time
Our success is built on talented people who live our values: Respect, Commitment, Improvement, Character, Communication and Empowerment. Everything we do is grounded in our three guiding…
Added 10 mins ago
GO
Depot Manager
Government of PEI
Summerside, PE
- Full-time
…We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their…
Added 13 mins ago
LC
Food services manager
Lee Chen Asian Bistro
Toronto, ON
- From $36 CAD / hour
- Full-time
- On-site

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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