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Added 13 mins ago
CG
Sanitation Supervisor
C.H. Guenther & Son
Calgary, AB
- Full-time
…company. This position is responsible for working with the QA Manager and the quality staff on key programs such as third party audits, regulatory audits, customer audits, departmental…
Added 13 mins ago
BP
HR & Pay Systems Analyst
Bruce Power
Bruce Power
- Full-time
The HR and Pay Systems Analyst report to the Section Manager, Human Resource - Pay Services and through the application of HR/ Payroll System knowledge, support the delivery of accurate and…
Added 13 mins ago
Assistant Manager - Guelph / Waterloo / Owen Sound Area (Future Opportunities)
Scotiabank
Hamilton, ON
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 13 mins ago
FT
Athletics Facilities and Events Officer
Fanshawe Toronto@ILAC
London, ON
- Full-time
Added 13 mins ago
Senior Energy Engineer
GHD Group Pty Ltd
Waterloo, ON
LEED AP, Certified Energy Manager (CEM), Certified Measurement and Verification Professional (CMVP), Building Energy Modelling Professional (BEMP) or similar certification.
Added 13 mins ago
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Business Development Associate
Manulife
Montreal, QC
- Full-time
…alongside a District Vice President and a Business Development Manager. Your mission? Help drive sales growth and build strong advisor…
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Project Coordinator - Energy and Petrochemicals (New Grad)
Ledcor
Edmonton, AB
- Full-time
Support the subcontract management process throughout the duration of the project
Added 13 mins ago
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Technical Solutions Manager (Network Solutions Architect)
Kyndryl
Regina, SK
- Full-time
Position: Technical Solutions Manager (Network Solutions Architect) (Non-Union)
Added 13 mins ago
Full Stack Developer
Government of Alberta
AB
The Forward Delivery & Modernization Branch is looking for ten (10) Full Stack Developers. Reporting to the Manager, Development, this position designs and implements software using an…
Added 13 mins ago
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System Validation Analyst
Dynacare
Brampton, ON
- Contract
…involving AS400, Omnitech V6 and V12, middleware (Instrument Manager, Myla, etc.), Lab Director, MedLab and result outputs (Dynacare Plus, EMR, eResults, OLIS,…
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Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
…Ontario. As a Team Lead, you will report into the Regional Manager of Health Services and provide leadership to assigned sites. You will be responsible for monitoring the day-to-day…
Added 13 mins ago
DC
Registered Nurse (RN) - Permanent Full-time
Durham Community Health Centre
Oshawa, ON
- Full-time
Position Reports to: Manager, Integrated Care and Experience
Added 13 mins ago
DC
Registered Nurse (RN) - Permanent Full-time
Durham Community Health Centre
Pickering, ON
- Full-time
Position Reports to: Manager, Integrated Care and Experience
Added 13 mins ago
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Team Leader, Mechanic Shop & Tool and Equipment Control (TEC)
EPCOR
Edmonton, AB
- Full-time
The Team Lead reports directly to the Manager, Shops & TEC and is responsible for leading a team of Maintenance Repairpersons and Labourer 2s in the safe, efficient, and high-quality…
Added 13 mins ago
Manager - Master Planning & Logistics (Automotive)
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Stratford, ON
Lead facility through Demand Capacity Check (DCC) process
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Specialist, Information Control Centre
gategroup
Dorval, QC · CAN_QC_Dorval_YUL
- Full-time
Reporting into the General Manager / Deputy GM / GM Operations
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Category Manager, Raw Materials
Galderma
Baie-D'Urfé, QC
- Full-time
Added 13 mins ago
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Regional Training Manager - Alberta
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AB · Calgary, AB
- Full-time
Job Title: Regional Training Manager – Quebec
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Responsable régional de la formation - Quebec
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Montreal, QC
- Full-time
Added 13 mins ago
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Account Coordinator
CarltonOne
Markham, ON
- Full-time
…can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the…
Added 13 mins ago
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Facilities Associate - $23.00/hr
Article
Vancouver, BC
- $23 CAD / hour
- Full-time
The facilities team at HQ consists of 4 other associates and the Facilities Manager.
Added 13 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Emergency Services, the successful applicant must meet the following criteria:
Added 13 mins ago
BC
Personal Support Worker - Surgical (B5)
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Brantford, ON
- Full-time
Reporting to the Manager Surgical (B5) you will work under the direction and supervision of a regulated healthcare provider. You will be responsible for providing direct quality personal…
Added 13 mins ago
BC
RPN Inpatient Rehabilitation
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- Full-time
Reporting to the Clinical Manager, the successful applicant will be responsible for comprehensive nursing care in the Rehabilitation program.
Added 13 mins ago
BC
Registered Practical Nurse - Pre-Admission
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Reporting to the Clinical Manager the successful applicant will be responsible for comprehensive nursing care in the surgical program and must meet the following criteria:

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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