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Added 3 mins ago
BB
Store manager - retail
Bangla Bazaar Supermarket
Calgary, AB
- From $47 CAD / hour
- Full-time
- On-site
Added 6 mins ago
MR
Shift manager - fast food restaurant
McDonalds Restaurant
Canmore, AB
- From $18.5 CAD / hour
- Full-time
- On-site
Train staff in job duties, sanitation and safety procedures
Added 7 mins ago
K
Shift manager - fast food restaurant
KFC
Québec, QC
- From $18.75 CAD / hour
- Full-time
- On-site
Train staff in job duties, sanitation and safety procedures
Added 7 mins ago
BA
Warehouse Coordinator
Barricades and Signs
AB · Sturgeon County, AB
- Full-time
Barricades and Signs is the industry leader for all traffic safety needs in Western Canada. Since 2004, Barricades and Signs has experienced steady growth and can support small scale…
Added 7 mins ago
Project Engineer
Kiewit
Oakville, ON · Toronto, ON · Etobicoke, ON
…be the main conduit of information between the construction manager and the team for cost, revenue, cash flow information. Do you have strong mentorship skills? You will have the…
Added 7 mins ago
Senior Supervisor Construction
Gibson Energy
Edmonton, AB · Hardisty, AB · AB · Calgary, AB
Foster a strong safety culture across the Construction team, reinforcing accountability, proactive hazard identification, and shared commitment to EH&S excellence across all construction…
Added 7 mins ago
FSQA Technician
HelloFresh
Mississauga, ON
As a Food Safety & Quality Assurance Technician, you will act as the first checkpoint in the effective food safety and quality assurance system. Reporting to the site FSQA Manager, you will…
Added 7 mins ago
Shop Service Technician
Nestle Operational Services Worldwide SA
Barrie, ON
…for refurbishment and/or repairing equipment designated by manager/lead to like new condition and insuring minimal out of box…
Added 7 mins ago
Team Lead
DSV
Milton, ON
Report progress updates, key achievements, and any concerns to the Warehouse Supervisor and/or Manager
Added 8 mins ago
PH
Paediatric Speech Language Pathologist - Elgin (Part-Time or Casual)
ParaMed Home Health Care
ON · Elgin, ON
- Part-time
Informs the Case Manager of client goals/progress/status through written reports, individual discussions, or case conferences.
Added 8 mins ago
XT
Driver Class 1
XTL TRANSPORT INC.
Vaudreuil-Dorion, QC
- Full-time
…shape everything we do. We are looking for fair, responsible, safety-conscious, honest, and respectful individuals who share our drive for excellence. Join our team and be part of a company…
Added 8 mins ago
BS
Senior Project Manager
Blackline Safety
Calgary, AB
- Full-time
Blackline Safety is seeking an experienced Senior Project Manager to join our Business Information Technology (BIT) team. This role is responsible for leading a diverse portfolio of…
Added 8 mins ago
EC
Property Manager – River Cree Ventures Limited Partnership (RCVLP) – Open Competition
Enoch Cree Nation
Spruce Grove, AB
- Full-time
…commercial, retail, and mixed-use properties. The Property Manager serves as the primary liaison between tenants, contractors, service providers, and ownership, ensuring properties are…
Added 8 mins ago
FH
Project Manager Civil
Fuze HR Solutions
Oakville, ON
- Full-time
The Project Manager is responsible for providing overall leadership, contract administration, technical expertise, and operational oversight for construction projects. This role ensures…
Added 8 mins ago
TH
Hardware Sales Part Time (DARTMOUTH)
The Home Depot Canada
Dartmouth, NS
- Part-time
Follows all safety policies and procedures, Loss Prevention policies and procedures
Added 8 mins ago
KE
Sewer Watermain Foreman
Kieswetter Excavating Inc.
Ingersoll, ON
- $38 to $45 CAD / hour
- Full-time
Coordinating between crews, subcontractors, the project manager, and municipal inspectors.
Added 9 mins ago
WB
Restaurant manager
Wendys BlackFalds
Blackfalds, AB
- From $25.64 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 12 mins ago
FS
Restaurant manager
Firehouse Subs
Orillia, ON
- From $38 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 12 mins ago
RI
Restaurant assistant manager
Royal Indian Buffet and Sweets
Cambridge, ON
- From $38 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 12 mins ago
K
Shift manager - fast food restaurant
KFC
Matane, QC
- From $17 CAD / hour
- Full-time
- On-site
Train staff in job duties, sanitation and safety procedures
Added 13 mins ago
3G
Office administrator
3D Geomatics Inc.
Nanaimo, BC
- $20 to $26 CAD / hour
- Full-time
- Part-time
- On-site
Assist manager in the implementation of safety programs
Added 22 mins ago
DP
Restaurant manager
DOMINO'S PIZZA
Pitt Meadows, BC
- From $36.8 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 22 mins ago
MN
Project Coordinator
Modern Niagara
Ottawa, ON
- Full-time
The Project Coordinator works closely with the Project Manager to support the successful execution of projects. This role provides technical and administrative assistance to ensure projects…
Added 22 mins ago
RL
Restaurant Manager
Red Lobster
Edmonton, AB
- Full-time
As a Restaurant Manager, you will be responsible for leading restaurant operations with a focus on delivering high quality seafood and beverage service while maximizing our guest…
Added 22 mins ago
Sales Support Manager - Montreal (m/f/d)
Nordex Group
Montreal, QC
The role of Sales Support Manager directly supports Nordex’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the Sales Support…

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage Technology Workplace Services operations, including end-user support intake, triage, incident and service request resolution, de-escalation, and reporting while minimizing business impact. Lead and develop the team, improve support processes, and oversee operational risk, regulatory compliance, endpoint security, and the end-user computing experience.

Requirements

The role calls for a mid-to-senior-level manager capable of leading technology support staff, managing end-user support operations, and improving service processes. It also requires ongoing attention to staff coaching and knowledge transfer, operational risk and compliance responsibilities, and secure, standards-compliant endpoints; no specific education or years of experience are stated.

Skills

End-User Support Operations
Incident Management
Service Request Management
Issue Triage and Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting and Training
Coaching and Staff Development
Knowledge Transfer
Operational Risk Management
Regulatory Compliance
Risk Mitigation and Monitoring
Endpoint Security
End-User Computing
Service Excellence

Benefits

Discretionary Bonus
RRSP Matching Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Employee Share Purchase Plan
Maternity and Parental Leave Top-Up
Vacation and Personal Days
Virtual Colleague Events
Professional Development
Career Development Program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
End-User Support
End-User Computing
Incident Management
Service Requests
Intake and Triage
Issue Resolution
Service Reporting
Standard Operating Procedures
People Management
Recruiting
Training
Coaching
Knowledge Transfer
Goal Setting
Operational Risk Framework
Risk Appetite Framework
Regulatory Compliance
Risk Mitigation
Risk Monitoring
Compensating Controls
Commitment Loop
Endpoint Security
Technology Partners
Service Excellence
Financial Services
Banking

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