Jobs in Canada

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Added 12 mins ago
Area Operations Manager
Kandor
BC
Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
Added 12 mins ago
Front End - Supervisor Front End - PT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langford, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 13 mins ago
Supply Chain Operations Manager
CarbonRun
Dartmouth, NS
$80,000 to $100,000 CAD / year
Full-time
CarbonRun is hiring a Manager, Supply Chain Operations to lead feedstock sourcing, supplier management, and supply chain operations across our growing portfolio of river alkalinity…
Added 13 mins ago
Product Marketing Manager
AppDirect
Montreal, QC
Full-time
…role, you will be the sole product marketing voice for the Business Unit. You need to be comfortable setting your own priorities and driving work forward without day-to-day direction. You…
Added 14 mins ago
Assistant Store Manager-Retail
Roots
Calgary, AB
We are currently hiring for a Assistant Store Manager. Reporting to the Store Manager, the Assistant Store Manager creates and maintains the Roots experience for our customers and…
Added 14 mins ago
Assistant Store Manager-Retail
Roots
Halton Hills, ON
We are currently hiring for a Assistant Store Manager. Reporting to the Store Manager, the Assistant Store Manager creates and maintains the Roots experience for our customers and…
Added 14 mins ago
Store Manager-Silver-Retail
Roots
Waterloo, ON
Reporting to the District Manager, the Store Manager creates and maintains the Roots Experience for our customers and employees. Key to this role is leadership building, succession planning…
Added 14 mins ago
Sales Associate
Staples Business
Airdrie, AB
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 29 mins ago
Delivery Management
Synechron
Mississauga, ON
Full-time
…technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy…
Added 43 mins ago
Sr. Group Benefits Coordinator
PROLINK
Toronto, ON
Full-time
PROLINK - Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide…
Added 43 mins ago
(CAN) Asset Protection Associate
Walmart Canada
Toronto, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 43 mins ago
Product Manager (Early Career) (Canada)
Jobright.ai
Canada
Full-time
…approach job searches. They are seeking an Early Career Product Manager to oversee the lifecycle of AI agent features, analyze user feedback, and create detailed product documentation to…
Added 43 mins ago
Pharmacy Manager
Walmart Canada
Atholville, NB
Full-time
…Ensure that Pharmacy is open and operational during the posted business hours. Supervise and support the OTC manager in their everyday duties and responsibilities. Ensure excellent patient…
Added 43 mins ago
Gérant de rayon, marchandise générale
Walmart Canada
Saint-Georges, QC · St-Georges, QC
Full-time
Position Summary...The General Merchandise Department Manager at Walmart plays a key leadership role in delivering a great customer experience by keeping the sales floor stocked, organized,…
Added 43 mins ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 43 mins ago
Manager, Gift Processing (1 - Year Contract)
Canadian Cancer Society
Toronto, ON
Contract
Job Title: Manager, Gift Processing (1 - Year Contract)
Added 43 mins ago
(CAN) Customer Service Manager
Walmart Canada
Winnipeg, MB
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 43 mins ago
Practice Manager
Gowling WLG
Calgary, AB
$78,000 to $88,000 CAD / year
Full-time
The Practice Manager supports the effective operation and performance of the Firm’s practice groups by coordinating business-planning activities, managing operational processes, monitoring…
Added 43 mins ago
(CAN) Asset Protection Associate (Security License Required)
Walmart Canada
Toronto, ON · Greater Toronto Area, Canada
Contract
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 43 mins ago
(CAN) Asset Protection Associate
Walmart Canada
Fort McMurray, AB
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 43 mins ago
Manager Practice Operations and Initiatives
Gowling WLG
Ottawa, ON
$101,000 to $113,000 CAD / year
Full-time
Advanced proficiency with Microsoft Excel and PowerPoint; experience with reporting, business intelligence and project-management tools is preferred.
Added 43 mins ago
(CAN) Self Checkout Attendant (PT)
Walmart Canada
Ancaster, ON
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 43 mins ago
(can) staff pharmacist
Walmart Canada
Toronto, ON · Scarborough, ON
Full-time
…Ensure that Pharmacy is open and operational during the posted business hours. In partnership with their Pharmacy Manager, they must assist in executing the business action plan to achieve…
Added 43 mins ago
Staff Pharmacist
Walmart Canada
Fredericton, NB
Full-time
…Ensure that Pharmacy is open and operational during the posted business hours. In partnership with their Pharmacy Manager, they must assist in executing the business action plan to achieve…
Added 43 mins ago
Practice Manager
Gowling WLG
Vancouver, BC
$78,000 to $88,000 CAD / year
Full-time
The Practice Manager supports the effective operation and performance of the Firm’s practice groups by coordinating business-planning activities, managing operational processes, monitoring…

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Job type: Volunteer
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

The Manager of Technology Workplace Services oversees end-user support operations, including incident management, service request triage, and the development of standard operating procedures. Additionally, the role involves managing a team of technologists, providing coaching, and ensuring compliance with the bank's risk and regulatory frameworks.

Requirements

The role requires strong leadership skills to manage, train, and mentor a team of technologists while fostering professional growth. Candidates must demonstrate expertise in operational risk management, service excellence, and maintaining secure, compliant end-user computing environments.

Skills

People management
End user support
Incident management
Service request management
Operational risk management
Regulatory compliance
Standard operating procedures
Coaching
Training
Technology workplace services
Service excellence
Endpoint security

Benefits

Competitive discretionary bonus
Market leading RRSP match program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy
Personal days
Professional development program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
Banking
FinTech
Operational Risk Framework
Regulatory Compliance
End User Support
Incident Management
Service Request Management
People Management
Coaching
Mentorship
Endpoint Security
Service Excellence
Commitment Loop
Risk Appetite Framework
Standard Operating Procedures

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