Jobs in Canada

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Added 4 mins ago
Events & Digital Marketing Specialist
OntarioMD
Toronto, ON
Full-time
Reporting to the Manager, Events, the Event & Digital Marketing Specialist is an experienced marketer who contributes to deliver marketing campaigns to support conferences, sponsorship,…
Added 4 mins ago
Marketing Associate Director, CF
Vertex Inc.
Toronto, ON
Full-time
Partner on data and technology efforts to support product uptake, including CRM software and marketing automation tools, working closely with our data and technology teams (DTE, GIACO, DSS).
Added 4 mins ago
Camp Maintenance Coordinator
The Salvation Army Canada and Bermuda Territory
Saskatoon, Saskatchewan · Beaver Creek Camp
Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 mins ago
Academic Application Specialist
SAIT
Calgary, AB
Academic Application Specialist supports reliable delivery, operation, and readiness of software and related technology in SAIT classroom, teaching lab, and specialized lab environments.…
Added 4 mins ago
Specialists, Advanced Media and Partnerships
Marketbridge
Remote, Canada
Full-time · Remote
Coordinate with media vendors, technology platforms, publishers, and partners to gather information, confirm requirements, resolve issues, and support campaign execution.
Added 4 mins ago
Team Lead - Corporate & Commercial Service Desk & Application Support
BMO
Halifax, NS · Nova_Ctr
Full-time
…Team Lead - Corporate & Commercial Service Desk & Application Support team, you will play a critical role in ensuring the stability, reliability, and continuous improvement of technology…
Added 4 mins ago
Senior Manager, Solution Operations - Business Analysis & Quality
BDO
Barrie, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Markham, ON · Halifax, NS · Calgary, AB
Full-time
BDO Canada’s Solution Operations practice helps clients transition technology solutions into stable, scalable and continuously improving services. We are seeking a replacement Senior…
Added 4 mins ago
Bilingual Project Manager (FR/ENG)
BGIS
Montreal, QC
Full-time
The Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.
Added 4 mins ago
Lab Quality Assurance (QA) Coordinator
Cyclic Materials Inc.
Kingston, ON
The position works closely with the Lab Manager and laboratory personnel to support efficient operations and compliance with established procedures and ISO/IEC 17025 requirements.
Added 18 mins ago
Service Desk Specialist (6-Month Contract)
Cassels Brock & Blackwell LLP
Toronto, ON
Full-time
Our Toronto office is currently recruiting for a Service Desk Specialist for a 6-month contract in our Information Technology Department, reporting to our Senior Manager, End User Services.…
Added 18 mins ago
Quality engineer (AEM)
Insight Global
Toronto, ON
$50 to $55 CAD / hour
Contract
…execute comprehensive test strategies for our Adobe Experience Manager (AEM) platform and digital ecosystem. You will be accountable for driving quality excellence and championing defect…
Added 18 mins ago
Technical Program Manager
Envision Technology Solutions
Toronto, ON
Full-time
Job Title: Technical Program Manager / Technical Program Lead
Added 18 mins ago
Sales Director, Inside Sales
Clover
Mississauga, ON
Full-time
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and…
Added 18 mins ago
Lab Quality Assurance (QA) Coordinator
Cyclic Materials
Kingston, ON
Full-time
The position works closely with the Lab Manager and laboratory personnel to support efficient operations and compliance with established procedures and ISO/IEC 17025 requirements.
Added 19 mins ago
AI Product Manager
Intact FC
Toronto, ON · Montreal, QC
Full-time
…solutions by integrating user-centered design with cutting-edge technology. As part of this ambition, we are seeking a talented and passionate AI Product Manager to join our dynamic…
Added 19 mins ago
Manager, Wealth Management - Finance
Scotiabank
Toronto, ON
The Manager, Wealth Management Finance oversees financial analysis and reporting functions for the Private Banking Business Line within the Canadian Wealth Management segment of Global…
Added 19 mins ago
Audit Manager, AML
Scotiabank
Toronto, ON
The Audit Manager assists in leading internal audit activities related to Financial Crimes and AML in support of the Audit Department in executing on its global mandate, ensuring business…
Added 19 mins ago
Production Accounting Systems Senior Analyst
Pembina Pipeline Corporation
Calgary, AB
…while taking personal accountability to maintain compliance, support audit readiness, proactively identify risks, and protect our people, assets, and data. Working for Pembina means working…
Added 19 mins ago
Jr. Die Process & Development Engineer
Magna International
Brampton, ON
Full-time
…technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied…
Added 19 mins ago
Senior Product Manager, Strategic Pricing
Bell
Toronto, ON
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 19 mins ago
PROGRAM COORDINATOR TECHNOLOGY SERVICES - COMMITTEE & COUNCIL
City of Toronto
Toronto, ON
Reporting to the Manager, Office of the Chief Technology Officer, the Program Coordinator, Technology Services – Committee & Council will support high-impact programs focused on Committee…
Added 34 mins ago
SAP Data Management Senior Manager
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
As an SAP Data Management Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are looking for an experienced SAP Data…
Added 34 mins ago
Financial Controller
Lazer
Remote, Canada
Full-time · Remote
…accounting function and strengthen the financial systems that support our growth. Reporting to the CFO and partnering closely with our Finance Manager, you will own and execute the close,…
Added 34 mins ago
Project Manager, Digital & Enterprise Solutions
Spectrum Health Care
Toronto, ON
Full-time
An undergraduate degree in Information Technology, Computer Sciences, Engineering, or Business Administration
Added 48 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…

EQ Bank

Manager, Technology Workplace Services

Toronto, ON, Canada

Job type: Volunteer
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.

The primary responsibilities of this role include the operation of the bank’s end user support services; overseeing intake, triage, incident (IN) & service request (SR) de-escalation, resolution and reporting of all issues in a timely manner with minimal business impact whilst adhering to EQB values. In addition, they will develop and institute standard operating procedures to continuously streamline the bank’s processes for a seamless experience in all end user support engagements.

This role includes the responsibility of people management. The incumbent will manage a team of Technologists, including recruiting, training, coaching, as well as investing in EQ Bank’s future by offering Internship experiences to future Technologists. Continuous knowledge transfer while providing ongoing coaching and guidance to front-line staff is expected by the incumbent for all areas within Technology Workplace Services.

The Manager will participate in the cascading of goals from leadership to staff, coaching and ensuring target setting is continuously managed while providing prompt feedback to ensure the growth of all Technology Workplace Services staff.

The Manager, Technology Workplace Services will manage responsibilities in a matter consistent with the Bank’s Risk Appetite Framework; actively support regulatory compliance management and the Bank’s approach to compliance management. As per the Bank’s Operational Risk Framework, ensuring awareness, effective measurement, mitigation, monitoring and regular reporting of Operational Risks; effectively responding and applying necessary compensating controls to fulfill commitments using the Commitment Loop principles.

As a key first line of defense for our end user’s computing needs, service excellence is a key focus for this role. The incumbant will continue to move both the servicing and the end user’s computing experience to the next level, while working with technology partners in keeping endpoints secure and in compliance with the Bank’s standards.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

The Manager of Technology Workplace Services oversees end-user support operations, including incident management, service request triage, and the development of standard operating procedures. Additionally, the role involves managing a team of technologists, providing coaching, and ensuring compliance with the bank's risk and regulatory frameworks.

Requirements

The role requires strong leadership skills to manage, train, and mentor a team of technologists while fostering professional growth. Candidates must demonstrate expertise in operational risk management, service excellence, and maintaining secure, compliant end-user computing environments.

Skills

People management
End user support
Incident management
Service request management
Operational risk management
Regulatory compliance
Standard operating procedures
Coaching
Training
Technology workplace services
Service excellence
Endpoint security

Benefits

Competitive discretionary bonus
Market leading RRSP match program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy
Personal days
Professional development program

Visa sponsorship

Not detected in the job text

Keywords

Technology Workplace Services
Banking
FinTech
Operational Risk Framework
Regulatory Compliance
End User Support
Incident Management
Service Request Management
People Management
Coaching
Mentorship
Endpoint Security
Service Excellence
Commitment Loop
Risk Appetite Framework
Standard Operating Procedures

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