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EQ Bank

Senior Technical Program Manager (18 Month Contract)

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The Senior Technical Program Manager (STPM) reports to the Director, Technical Program Management. The STPM owns end-to-end plan management and delivery execution for highly complex technical programs across EQ Bank's Digital Banking ecosystem, with a strong emphasis on measurable business value, customer outcomes, reliability, and usability.

The STPM leads execution across multiple interdependent teams and domains, proactively surfaces technical and non-technical risks, establishes mitigation plans, manages complex dependencies, drives decisions, and enables alignment across Engineering, Product, Business, Enterprise partners, and third parties. The STPM applies company policies and Enterprise Change Management requirements while balancing governance with modern product and technology delivery practices.

The STPM operates effectively where scope, ownership, or the delivery path is ambiguous. The role is expected to build strong cross-functional relationships, influence senior stakeholders without authority, resolve escalated delivery constraints, and provide clear executive-level visibility of program health, trade-offs, and decisions.

Main Activities

Establish integrated, outcome-focused execution plans for highly complex programs spanning multiple teams, systems, or business domains.
Own delivery from initiation through implementation, maintaining a single source of truth for outcomes, scope, milestones, decisions, risks, dependencies, and program health.
Proactively identify and manage complex technical and non-technical dependencies, including negotiation with Director-level and senior stakeholders to secure decisions, capacity, or priority alignment.
Anticipate and mitigate material risks and issues that could affect customer outcomes, regulatory commitments, operational readiness, or delivery objectives.
Lead program governance and Steering Committee forums, presenting clear options, trade-offs, recommendations, and decisions required.
Influence quarterly and roadmap planning by identifying cross-program dependencies, sequencing constraints, and delivery risks.
Mentor and support other Technical Program Managers through practical guidance, peer review, and knowledge sharing.
Contribute to the evolution of Technical Program Management standards, tools, and ways of working based on delivery experience.

Knowledge And Skill Requirements

Demonstrated success delivering highly complex technology programs that support business objectives and customer outcomes.
Advanced business and technical acumen, with the ability to navigate complexity across systems, processes, organizations, and stakeholders.
Advanced collaboration, relationship-building, executive communication, influencing, and facilitation skills across all levels and functions.
Advanced analytical thinking and problem-solving skills, including the ability to structure ambiguous problems and drive timely decisions.
Strong knowledge of delivery governance, risk management, change management, controls, and implementation readiness for complex technology programs.
Ability to coach peers, raise delivery quality, and contribute to consistent Technical Program Management practices without direct authority.
Experience in the regulated Financial Services or Insurance industry is preferred.
Seven or more years of experience leading complex technology programs through the full product or software delivery lifecycle (PDLC or SDLC).

Accountability

Own end-to-end plan management and delivery coordination for highly complex technical programs, including initiation, planning, execution, risk and dependency management, readiness, implementation, go-live, and transition activities.
Maintain an accurate, executive-ready source of truth for program health, outcomes, milestones, risks, issues, dependencies, decisions, and required actions.
Ensure stakeholders understand program goals, priorities, trade-offs, and decisions required to maintain progress.
Drive alignment and delivery discipline across multiple teams and organizational boundaries, resolving or escalating material constraints.
Lead governance forums and Steering Committees for assigned programs, ensuring decisions and accountabilities are clear and followed through.
Apply established standards and controls while recommending improvements that strengthen consistency, quality, and supportability of delivery practices.
Ensure effective change intake, risk, compliance, security, audit readiness, implementation readiness, and operational transition for assigned programs.
Provide practical mentoring and delivery leadership beyond assigned programs when needed.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead complex technical programs from initiation through implementation and transition, coordinating interdependent teams and managing plans, risks, dependencies, decisions, and delivery readiness. Run governance and Steering Committee forums, provide executive visibility into program health and trade-offs, and mentor peers while improving program management practices.

Requirements

Requires seven or more years leading complex technology programs through the full product or software delivery lifecycle, along with advanced business and technical acumen. Candidates should demonstrate strong governance, risk and change management, stakeholder influence, executive communication, analytical problem-solving, and collaboration skills; regulated financial services or insurance experience is preferred.

Skills

Technical Program Management
Complex Program Delivery
End-to-End Plan Management
Risk Management
Dependency Management
Delivery Governance
Change Management
Stakeholder Management
Executive Communication
Facilitation
Analytical Thinking
Problem-Solving
Implementation Readiness
Cross-Functional Collaboration
Mentoring
Financial Services

Visa sponsorship

Not detected in the job text

Keywords

Technical Program Management
Digital Banking
Financial Services
Insurance
Product Delivery Lifecycle
Software Delivery Lifecycle
Program Governance
Steering Committees
Enterprise Change Management
Risk Management
Dependency Management
Change Management
Regulatory Commitments
Operational Readiness
Implementation Readiness
Audit Readiness
Security
Compliance
Roadmap Planning
Quarterly Planning
Executive Communication
Stakeholder Management
Cross-Functional Collaboration
Program Health
Customer Outcomes
Delivery Planning
Go-Live
Operational Transition

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