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Added 11 mins ago
FS
Program Manager, Youth Transitions Support
Family Services of Greater Vancouver
Vancouver, BC
- $47 to $52 CAD / hour
- Full-time
JOB OPPORTUNITY: Program Manager, Youth Transitions Support
Added 11 mins ago
UF
Program Support
United for Literacy formerly Frontier College
Canada
- Part-time
Canada’s literacy divide widens daily because so many people lack adequate support. Solving systemic literacy gaps and challenges is something we can do and is key to advancing social…
Added 11 mins ago
MC
Senior Small Business Advisor
Meridian Credit Union
Barrie, ON
- $68,800 to $100,000 CAD / year
- Full-time
Ensure profitability of all transactions by appropriate application of rates (discretionary pricing, risk based lending), service charges and collection of overdue interest.
Added 11 mins ago
AC
Analyste D'affaires Principal En Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
Added 11 mins ago
VC
Social Worker - Adult Protection Clinical Lead (P2BE)
Vancouver Coastal Health
Vancouver, BC
- $50.19 to $62.69 CAD / hour
- Full-time
…regulations of the Adult Guardianship Act (AGA); develops decision support tools and policies, and recommends changes to practice to improve by analysing current literature and national…
Added 11 mins ago
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Social Worker - Case Manager
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- Full-time
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Clinical Resource Educator, Social Work - Home Health
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Richmond, BC
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- Full-time
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Added 11 mins ago
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Director, Corporate Client Group Finance
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- Full-time
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Added 11 mins ago
RB
Banking Advisor
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- Full-time
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Toronto, ON
- Full-time
You will be supporting the Sophis application for the equity derivatives business. This is a critical application which is used for life cycle management of trades from trade feed to PnL…
Added 11 mins ago
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Client Advisor
Royal Bank of Canada
Ponoka, AB
- Part-time
· Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
Added 11 mins ago
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Client Advisor
Royal Bank of Canada
Centre Wellington, ON
- Part-time
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Added 11 mins ago
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Toronto, ON
- Full-time
…to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to…
Added 11 mins ago
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Beauty Manager, Hourly Full Time Day Greenlight Requisition
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Pharmacy Assistant - CSR
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Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 11 mins ago
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Commis Aux Collections
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Montreal, QC
- $23 to $28 CAD / hour
- Contract
…departments to ensure timely collections, reduce aging balances, and support the organization's cash flow objectives. The position combines collection activities, customer service, account…
Added 11 mins ago
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Spa Supervisor - The Wickaninnish Inn
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Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
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Customer Service Representative
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Calgary, AB
- $20 CAD / hour
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Support daily logistics operations in a fast-moving environment
Added 11 mins ago
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Product Owner
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Added 12 mins ago
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Assistant Kitchen Manager
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- Full-time
…Beverage team’s commitment to safe and efficient operations. Support a skilled and engaged team, where your care and inspection of all flatware, tableware and kitchen equipment will ensure…
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Added 26 mins ago
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EQ Bank | Canada's Challenger Bank

Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

\nThe Core Responsibilities!

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs.
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process.
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics.
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.

Let's Talk About You!

1-3 years of call center and/or customer service experience is required for the role (on phone preferred).
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance.
Previous banking experience is considered an asset.
Strong ability to adapt to change.
Demonstrated ability to own an issue and drive to resolution.
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral.
Excellent verbal and written communication skills.
Excellent problem-solving skills and ability to work in a face paced environment.
Experience working with a high degree of autonomy and self-direction.
Ability to understand and use different software (CRM, Microsoft Office Suite).

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

Apply About employer

More about this job

Responsibilities

The Customer Care Representative will interact directly with customers to troubleshoot issues, answer banking inquiries, and perform proactive account maintenance. They will also own the digital onboarding experience and collaborate with internal teams to ensure seamless service delivery.

Requirements

Candidates must have 1-3 years of call center or customer service experience and strong verbal and written communication skills. A post-secondary degree or certification in a related field such as finance or hospitality is considered desirable.

Skills

Customer service
Call center operations
Problem-solving
Communication
Digital onboarding
Banking inquiries
Account maintenance
CRM software
Microsoft Office Suite
Conflict resolution
Time management
Adaptability
Interpersonal skills
Regulatory compliance

Benefits

Competitive discretionary bonus
Market leading RRSP match program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy
Personal days
Professional development program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Banking
FinTech
Digital Banking
Inbound calls
CRM
Microsoft Office
Regulatory requirements
Account maintenance
Onboarding
SLA
Customer experience
Financial services
Code of Conduct
Ethics

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