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Added 9 mins ago
CG
Unit Manager Full Time
Compass Group Canada
Tiverton, ON
- Full-time
The Unit Manager oversees daily pantry and kitchenette operations, ensuring food quality, inventory management, cleanliness, and safety standards are maintained. This role also supports…
Added 9 mins ago
R-
Specialist, CRM & Lifecycle Marketing
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.
Added 9 mins ago
CN
Team Lead, Property Remediation & Restoration
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
…contractors and stakeholders, and delivering results safely, on time, and within budget? If you answered yes, then this may be the job for you! Apply…
Added 9 mins ago
HC
Coordinator, Field Placement, ECS/SWSS - UGH - FT Support
Humber College
Toronto, ON
- Full-time
…accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the…
Added 9 mins ago
LV
MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 9 mins ago
LV
MANAGER-EN
La Vie En Rose
Rosemère, QC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 9 mins ago
CA
Development Manager
Canucks Autism Network
Vancouver, BC
- Full-time
Employment Type and Location: Full time, Permanent, Greater Vancouver (hybrid-remote)
Added 9 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Aurora, ON
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 9 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Mississippi Mills, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 9 mins ago
ENVIRONMENTAL SERVICES MANAGER
Southbridge Healthcare LP
Oshawa, ON
This is a full-time position within a fast-paced environment with often competing priorities. Must be able set and meet project timelines and be comfortable with meeting Ministry and…
Added 9 mins ago
FA
Leasing Team Lead, Ottawa
Forum Asset Management
Ottawa, ON
- Full-time
Work Schedule: Full-time, Tuesday to Saturday, 11:00 am to 7:00 pm
Added 9 mins ago
FA
Leasing Team Lead, Oshawa
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Work Schedule: Full-time, Tuesday to Saturday, 11:00 am to 7:00 pm
Added 9 mins ago
FA
Leasing Team Lead, Waterloo
Forum Asset Management
Waterloo, ON
- Full-time
Work Schedule: Full-time, Tuesday to Saturday, 11:00 am to 7:00 pm
Added 9 mins ago
JR
Yard Supervisor - Harbour Metals
John Ross & Sons Ltd.
Dartmouth, NS
- Full-time
…are running efficiently. Reporting directly to the Operations Manager, the ideal candidate will be an exceptional leader with critical thinking and not be afraid to get their hands dirty by…
Added 9 mins ago
UO
Project Manager, Physician Learning Program, Continuing Medical Education
University of Calgary
Calgary, AB
- Full-time
The Physician Learning Program in the Office of Continuing Medical Education in the Cumming School of Medicine invites applications for a Project Manager. This Full-time Fixed Term position…
Added 9 mins ago
J
Product Lead - Range Rover
JLR
Mississauga, ON
- Full-time
…include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off…
Added 9 mins ago
IB
Manager, Business Development
International Business University
Ottawa, ON
- Full-time
Join one of Canada's fastest-growing universities as our Manager, Business Development, where you will develop and activate strategic partnerships across the Ottawa region while helping…
Added 9 mins ago
S
Produce - Clerk Produce
Sobeys
Oakville, ON
- Full-time
…Clerks play such an important role in the success of our stores. Full training is provided for this…
Added 9 mins ago
UO
Program Manager, Mathison Centre
University of Calgary
Calgary, AB
- Full-time
The Hotchkiss Brain Institute in the Cumming School of Medicine invites applications for a Program Manager, Mathison Centre. This Full-time Fixed Term position is for approximately 12…
Added 24 mins ago
R
Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
…Remitly's Identity & Trust Analytics Team, reporting to the Senior Manager, Fraud Program and Analytics. As a senior individual contributor, you will own fraud analytics for Remitly's new…
Added 24 mins ago
WM
Coordinator, Production & Content Media Operation
Warner Music Group
Toronto, ON · CAN - Toronto
- Full-time
Job Type: 12-18 Month Fixed Term Contract, Full Time Employee
Added 24 mins ago
K
Key Lead (Lime Ridge Mall)
Knix
Hamilton, ON
- $22 CAD / hour
- Full-time
- Part-time
…daily targets to maintain high energy, while also supporting time management, attendance, and scheduling when no Assistant Store Manager is on…
Added 24 mins ago
EB
Customer Care Representative
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
What we offer [For full-time permanent roles]
Added 24 mins ago
T
Personal Banking Associate Trainee (Full time) - Saint-Jérôme
TD
Saint-Jérôme, QC
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 24 mins ago
C
Food Service Supervisor Full Time
Cook
Ottawa, ON · NEPEAN, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

EQ Bank | Canada's Challenger Bank

Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

\nThe Core Responsibilities!

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs.
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process.
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics.
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.

Let's Talk About You!

1-3 years of call center and/or customer service experience is required for the role (on phone preferred).
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance.
Previous banking experience is considered an asset.
Strong ability to adapt to change.
Demonstrated ability to own an issue and drive to resolution.
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral.
Excellent verbal and written communication skills.
Excellent problem-solving skills and ability to work in a face paced environment.
Experience working with a high degree of autonomy and self-direction.
Ability to understand and use different software (CRM, Microsoft Office Suite).

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

Apply About employer

More about this job

Responsibilities

The Customer Care Representative will interact directly with customers to troubleshoot issues, answer banking inquiries, and perform proactive account maintenance. They will also own the digital onboarding experience and collaborate with internal teams to ensure seamless service delivery.

Requirements

Candidates must have 1-3 years of call center or customer service experience and strong verbal and written communication skills. A post-secondary degree or certification in a related field such as finance or hospitality is considered desirable.

Skills

Customer service
Call center operations
Problem-solving
Communication
Digital onboarding
Banking inquiries
Account maintenance
CRM software
Microsoft Office Suite
Conflict resolution
Time management
Adaptability
Interpersonal skills
Regulatory compliance

Benefits

Competitive discretionary bonus
Market leading RRSP match program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy
Personal days
Professional development program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Banking
FinTech
Digital Banking
Inbound calls
CRM
Microsoft Office
Regulatory requirements
Account maintenance
Onboarding
SLA
Customer experience
Financial services
Code of Conduct
Ethics

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