Find work in Canada.

615,764 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
LH
2600002885 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Internship
" Current Basic Life Support (BLS) certification from the Heart and Stroke Foundation is required;
Added 7 mins ago
GO
Fire Ranger 2 - Initial Attack Crew Member
Government of Manitoba
Lac du Bonnet, MB
- Full-time
Wildfire Service, Conservation and Wildfire Services
Added 7 mins ago
GO
District Clerk
Government of Manitoba
Riverton, MB
- Part-time
Conservation Officer Service, Conservation & Wildfire Services
Added 7 mins ago
BC
Customer Service Representative, Retail Operations
Belron Canada inc
Grand Falls-Windsor, NL
- Full-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 7 mins ago
SH
Health Care Aide - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
Added 7 mins ago
SH
Home Care Attendant
Southern Health-Santé Sud
Morden, MB
- Full-time
…is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA…
Added 7 mins ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Ottawa, ON
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 7 mins ago
SH
Licensed Practical Nurse
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
The Licensed Practical Nurse (LPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health within a people‐centered care…
Added 8 mins ago
MC
Senior Sales Representative - KYC Solutions
Moody's Corporation
Toronto, ON
- Full-time
…financial crime, compliance technology, data, software as a service (SaaS), enterprise software, or a related field, with a strong understanding of bank KYC/AML and financial crime…
Added 8 mins ago
FR
Part-Time Concierge
FirstService Residential Canada
AB · Edmonton, AB
- Part-time
…communication and organization that they deliver exceptional service to residents. The concierge should be constantly looking for ways to add value to the overall owner experience and be a…
Added 8 mins ago
FR
Leasing Agent / Assistant Resident Services Manager
FirstService Residential Canada
AB · Edmonton, AB
- Internship
This is a highly responsible and dynamic individual who enjoys a variety of tasks while ensuring a high level of customer service is maintained at all times.
Added 8 mins ago
SH
Assessment
Shared Health-Soins Communs
Winnipeg, MB
- Internship
…justice values, we believe that everyone deserves quality care, support and…
Added 8 mins ago
GO
Central Bank Financial Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Finance and Admin Service Administration, Corporate and Strategic Services
Added 8 mins ago
GO
Senior Project Manager and Project Manager
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 8 mins ago
FR
Maintenance Technician
FirstService Residential Canada
AB · Edmonton, AB
- Full-time
Ensure resident satisfaction by delivering a prompt, courteous service completing all work in a professional manner while ensuring a positive resident service experience to all residents.
Added 8 mins ago
VS
Vice President, People (2026-11055)
Verve Senior Living
Toronto, ON · North York, ON
- Full-time
You will help shape the employee experience for thousands of team members who support seniors living longer and better. Through your leadership, you will foster a culture where people feel…
Added 8 mins ago
GO
Enterprise Architect (2 positions)
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 8 mins ago
V|
Administrative Assistant
Veolia | North America
AB · Edmonton, AB
- Full-time
As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role…
Added 8 mins ago
GO
Asset Performance and Reliability Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 8 mins ago
Associate Wealth Advisor
First West
Chilliwack, BC
…business development opportunities and/or offers analytical support, including client inquiries, trading, portfolio management, financial plans, and investment research, based on the SWA’s…
Added 8 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Kenora, ON
- $18 to $20 CAD / hour
- Part-time
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 8 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Nipawin, SK
- $18 CAD / hour
- Part-time
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 8 mins ago
MC
Marchandiseur (Merchandiser)
Merchandising Consultants Associates
Trois-Rivières, QC
- $18 to $20 CAD / hour
- Contract
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 8 mins ago
KS
Retail Sales Representative
Kognitive Sales Solutions
Sault Ste. Marie, ON
- Part-time
Travel to and support multiple store locations across your assigned territory as needed
Added 23 mins ago
FR
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…

EQ Bank | Canada's Challenger Bank

Customer Care Representative

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

\nThe Core Responsibilities!

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs.
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process.
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics.
Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery.

Let's Talk About You!

1-3 years of call center and/or customer service experience is required for the role (on phone preferred).
Post-secondary degree or certification in related field of study is desirable such as hospitality or finance.
Previous banking experience is considered an asset.
Strong ability to adapt to change.
Demonstrated ability to own an issue and drive to resolution.
Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral.
Excellent verbal and written communication skills.
Excellent problem-solving skills and ability to work in a face paced environment.
Experience working with a high degree of autonomy and self-direction.
Ability to understand and use different software (CRM, Microsoft Office Suite).

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

Apply About employer

More about this job

Responsibilities

The Customer Care Representative will interact directly with customers to troubleshoot issues, answer banking inquiries, and perform proactive account maintenance. They will also own the digital onboarding experience and collaborate with internal teams to ensure seamless service delivery.

Requirements

Candidates must have 1-3 years of call center or customer service experience and strong verbal and written communication skills. A post-secondary degree or certification in a related field such as finance or hospitality is considered desirable.

Skills

Customer service
Call center operations
Problem-solving
Communication
Digital onboarding
Banking inquiries
Account maintenance
CRM software
Microsoft Office Suite
Conflict resolution
Time management
Adaptability
Interpersonal skills
Regulatory compliance

Benefits

Competitive discretionary bonus
Market leading RRSP match program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy
Personal days
Professional development program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Banking
FinTech
Digital Banking
Inbound calls
CRM
Microsoft Office
Regulatory requirements
Account maintenance
Onboarding
SLA
Customer experience
Financial services
Code of Conduct
Ethics

Report this job