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EQ Bank | Canada's Challenger Bank

Fraud Analyst - Cards

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Fraud Analyst – Cards, will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage inbound calls and assist clients to ensure potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

\nMain Activities:

Provides input and develops recommendations for process and customer service improvements.
Monitors inbound fraud queue and service our clients.
Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
Documents actions and information found throughout the investigation to develop and maintain account/case files.
Analyzes data and information to provide insights and recommendations.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Broader work or accountabilities may be assigned as needed.

Let's Talk About You !

Post secondary education
2+ years’ experience in Fraud and/or Risk Management in the Financial Industry
2+ years’ customer service experience within the Financial Industry
Advanced Microsoft Office (Word, Excel, etc.) skills.
Knowledge of fraud monitoring tools and techniques.
Knowledge of internet, emerging online payment methods and vulnerabilities
Process and detail oriented
Excellent time management skills
Excellent communication and interpersonal skills.
Flexibility required with business hours/days

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.

Apply About employer

More about this job

Responsibilities

The Fraud Analyst will conduct investigative analysis to identify, assess, and report on financial crime exposures while managing inbound fraud queues. They are responsible for documenting investigations, supporting loss prevention efforts, and providing insights to improve fraud detection processes.

Requirements

Candidates must have post-secondary education and at least two years of experience in fraud or risk management within the financial industry. Proficiency in Microsoft Office and strong communication skills are required, along with the ability to work in a hybrid environment.

Skills

Fraud analysis
Risk management
Customer service
Financial crime investigation
Data analysis
Microsoft Office
Fraud monitoring tools
Incident reporting
Loss prevention
Communication skills
Time management
Detail oriented
Interpersonal skills
Process improvement

Benefits

Competitive discretionary bonus
Market leading RRSP match program
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy
Personal days
Professional development program

Visa sponsorship

Not detected in the job text

Keywords

Fraud Analyst
Financial Crimes
Risk Management
Banking
FinTech
Incident Reporting
Loss Prevention
Data Analysis
Microsoft Excel
Microsoft Word
Compliance
Investigation
Customer Service
Payment Methods
Vulnerabilities
Stakeholder Management
Case Management
Financial Services

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