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Added 6 mins ago
T
Customer Experience Associate - Atateken
TD
Montreal, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 6 mins ago
RO
Group Sales Assistant
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Toronto, ON
- Part-time
We are seeking a detail-oriented and client-focused Group Sales Assistant to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales…
Added 6 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Southern Ontario
PRIDE Seeds
Pain Court, ON
- Full-time
The PRIDE Seeds Summer 2027 Sales Agronomy Internship is a 16-week field work placement. You will be heavily involved in increasing brand awareness and supporting an agronomically focused…
Added 6 mins ago
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Summer 2027 Student Sales Agronomist Intern - Alberta
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- Full-time
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Added 6 mins ago
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Summer 2027 Student Sales Agronomist Intern - Manitoba
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- Full-time
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Added 6 mins ago
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Customer Success Account Manager
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Burnaby, BC · Canada - BC, Burnaby, Production Way, Onsite
- Full-time
Are you passionate about software and eager to make an impact in the biotechnology industry? STEMCELL Technologies is seeking a Customer Success Account Manager to join our STEMSOFT team!
Added 6 mins ago
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- Full-time
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Added 20 mins ago
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Added 20 mins ago
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Digital & eCommerce Specialist
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Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
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Parts Advisor, Neepawa
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- Full-time
Track sales performance and report progress to the Parts Manager
Added 20 mins ago
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Customer Experience Manager
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- $42,500 CAD / year
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- Full-time
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- $100,000 to $150,000 CAD / year
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Added 20 mins ago
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Digital Sales Engineer / Market Development Manager-Automation-Flygt
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We're Hiring a Digital Sales Engineer / Market Development Manager!
Added 20 mins ago
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Pre-Owned Sales Manager - Guelph Hyundai
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Guelph, ON
- $100,000 to $140,000 CAD / year
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Added 20 mins ago
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Senior Manager, ERP
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- Full-time
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Added 20 mins ago
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Produce - Supervisor Produce TF
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Front End Department Manager Full Time Day
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Vancouver, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 20 mins ago
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Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
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Added 20 mins ago
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Assistant Manager
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Delivers clear, constructive, timely feedback & partners with Store Manager on development

EQI

Demand Planning & Inventory Control - Demand Planner I

Canada

Competitive Compensation Structure: $55,000-$65,000

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Job details

Pay: Competitive Compensation Structure: $55,000-$65,000
Apply by: Dec 2, 2026
Experience: 2-4 years of relevant customer service and demand planning experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary

The Demand Planner is responsible for ensuring products are delivered to the customer on a timely basis with world class customer service. This position will report to the Demand Planning Manager as part of the Operations Department at EQI. To be successful, a high level of collaboration will be required across the organization, particularly with EQI’s Account Managers, Project Engineers, Quality Engineers, and global personnel in the Production Control and Logistics functions. This role level will manage customer account concentrations of approx. 6-10% (concentrations are weighted by the combined percentage of SKUs, Volumes and Revenues). These customer accounts are typically of medium complexity. This position is eligible for promotion to Sr. Demand Planner if applicable.

Essential Functions

This position is the main point of contact for daily communication with EQI’s customers regarding orders, shipments, customer forecasts and general inquiries or concerns.
The Demand Planner is responsible for maintaining inventory levels at all Warehouse and VMI locations based on customer forecasts, minimum/maximum inventory parameters, and special seasonal requirements such as Lunar New Year.
Specific planning duties include:
- Review, analyze and take action on customer firm and forecast demand plans
- Monitor inventory stock levels in relation to EQI’s strategic inventory objectives
- Maintain and perform to customer commitments
- Place purchase orders or requisitions with EQI PCLs or suppliers, based on customer demand analysis
- Value-add customer interactions as it relates to demand management and PO changes
- Manage and maintain EDI and/or discrete sales orders
- Manage exceptions with customers and suppliers
Responsible for planning and monitoring shipments from suppliers, warehouses and VMI locations to customers.
- Oversight of freight handling, container quality, and functionality
- Fulfillment of direct shipments
- Fulfillments from VMI’s
This position is the first point of contact for customer concerns including but not limited to:
- Stock levels/timeliness
- Damage/claims/RMAs
- Consolidation
Additional responsibilities include:
- Development of reports and programs with warehouses to assist in meeting customer schedules
- Proactive communication with customers and suppliers to achieve on time delivery
- Gap analysis & burndown planning
- Inventory Adjustments, corrections and counts
Responsible for developing and maintaining Customer related items within EQI’s ERP system, including:
- Item master & or updates
- Customer Price Lists & quarterly updates
- Customer Detail Record
- Open purchase orders
- Open sales orders
- Forecasts & updates
- Maintenance of the purchase order summary
- Customer portals & related functions such as order acknowledgments & change requests
Create and maintain reports as requested by customers including:
- Open order reports
- OTIF & Fulfillment reporting
- Shipping reports/tracking
- Expedite reports
- Warehouse inventory and scheduling reports
Other duties as assigned by the Lead or Manager

Position Requirements

2-4 years of relevant customer service and demand planning experience
Demonstrated high level of interpersonal and customer service skills
High level of analytical skills utilizing data from multiple sources
Computer skills and working knowledge of Microsoft Office products, including proficient skills in Microsoft Excel
High standards of accuracy and precision
Proficient oral and written communication skills
Ability to exercise independent judgment is required
Ability to effectively organize and plan
Ability to multi-task in a fast-paced environment
ERP experience an asset (but not required)
EQI operates globally, at times this will necessitate availability beyond EQI’s standard office hours

Competitive Compensation Structure: $55,000-$65,000

Vacancy Type

· This position is a current vacancy.

AI Disclosure

· EQI Canada does not use AI for screening, assessment or selection of candidates.

Accessibility

· EQI welcomes applications from people with disabilities. Accommodations are available at all stages of the hiring process upon request.

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More about this job

Responsibilities

The Demand Planner is responsible for managing customer forecasts, maintaining inventory levels, and ensuring timely product delivery through effective coordination with internal teams and suppliers. This role serves as the primary point of contact for customer inquiries, order management, and the resolution of shipping or inventory-related issues.

Requirements

Candidates must have 2-4 years of relevant experience in demand planning and customer service, along with strong analytical and communication skills. Proficiency in Microsoft Office, particularly Excel, is required, while experience with ERP systems is considered an asset.

Skills

Demand planning
Inventory control
Customer service
Data analysis
Microsoft Excel
ERP systems
Supply chain management
Logistics
Purchase order management
Forecasting
EDI
Communication
Problem solving
Time management
Inventory management

Visa sponsorship

Not detected in the job text

Keywords

Demand Planning
Inventory Control
Supply Chain
Logistics
Customer Service
ERP
Microsoft Excel
Forecasting
EDI
Purchase Orders
VMI
Operations
Data Analysis
Inventory Management
Order Management
Shipment Tracking
Gap Analysis
Item Master
Customer Portals
OTIF

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