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Added 6 mins ago
IA
Process Engineer
Indotronix Avani Group
ON · Ontario, Canada
- Contract
…Niagara Region approximately twice per week; some travel to Toronto or Leamington Ontario less…
Added 6 mins ago
DG
Manager, Privately Held Business Group
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As a Manager, Privately Held Business Group your responsibilities will include:
Added 6 mins ago
M
Account Manager
Meltwater
Toronto, ON
- Full-time
Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing,…
Added 21 mins ago
T
Senior Manager, Engineering
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 21 mins ago
M
Digital Marketing Manager
Movati
Amherstburg, ON · Toronto, ON
- Full-time
The Digital Marketing Manager will provide strategic direction across MOVATI’s digital channels and platforms, including the website, mobile app, interactive displays, digital campaigns,…
Added 36 mins ago
M
Account Executive
MiQ
Toronto, ON
- Full-time
…presents a fantastic opportunity to gain a holistic view of the business and how it works. As the department, and business, are growing there is scope for you to really make this role your…
Added 36 mins ago
MA
Industrial Energy Solutions Advisor
Manpower Alberta
Stoney Creek, NB
- $54 to $55 CAD / hour
- Contract
…Niagara Region approximately twice per week; some travel to Toronto or Leamington Ontario less…
Added 37 mins ago
Sr Regional Health & Safety Manager
Amrize
Mississauga, ON
The Senior Regional Manager Health & Safety (H&S) continuously monitors and improves H&S performance through communication, implementation of corrective actions for identified risks and…
Added 37 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 37 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 37 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement
EY
Toronto, ON
This role sits at the intersection of business innovation, productivity, and technology adoption. You will work directly with Tax & Law professionals to identify opportunities where AI can…
Added 37 mins ago
N
National Sales Manager (Toronto )
Nichiha
Toronto, ON
- Full-time
…market. Develop and implement planning and strategy for new business opportunities within the Architect, Specifier, General Contractor and Installer community. Identify and approach key or…
Added 51 mins ago
FS
Analyst, Data Quality & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…Analyst, Data Quality & Governance, you will report to the Manager, Data Assets and Standards and will collaborate with data owners, stewards, and custodians across the organization to…
Added 51 mins ago
Senior New Business Account Executive
Tailscale
Toronto, ON
We are looking for ambitious sellers to join our New Business Account Executive team. This is not a “farmer” role. You will be assigned inbound leads via round robin, however you will also…
Added 1 hour ago
CI
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
- Full-time
Contribute to technical proposals and business development
Added 1 hour ago
R
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
…on projects that drive efficiency, automation, and strategic business value - playing a key role in shaping the future of RBC’s AI-driven…
Added 1 hour ago
R
Senior Manager, IT Risk and Controls
RBC
Toronto, ON
- Full-time
Leading in the development, implementation and enforcement of organization-wide security risk assessment and control standards, policies and procedures.
Added 1 hour ago
R
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
…capabilities. This role offers a unique opportunity to support the business development of real-world AI applications, directly impacting risk management workflows. As part of our dynamic…
Added 1 hour ago
R
Senior Manager, Application Development and Integration
RBC
Toronto, ON
- Full-time
Senior Manager – CNB Treasury Management Integration Services will lead a team of engineers, plan technical projects, collaborate with business partners, bridge the gap between business…
Added 1 hour ago
R
Senior Manager, Treasury Solutions, Capital Markets
RBC
Toronto, ON
- Full-time
As the Senior Manager, Treasury Solutions, with RBC’s Treasury Solutions Capital Markets Coverage team, you will be responsible to proactively provide advice and enable clients to leverage…
Added 1 hour ago
R
Senior Specialist, CA Milvus Payment Processing
RBC
Toronto, ON
- Full-time
Identify, develop and propose improvement to the manager on daily operations.
Added 1 hour ago
R
2027 Winter – GRM, AI Business Analyst Intern – Innovation & AI Centre of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
…capabilities. This role offers a unique opportunity to support the business development of real-world AI applications, directly impacting risk management workflows. As part of our dynamic…
Added 1 hour ago
R
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
RBC
Toronto, ON
- Full-time
…on projects that drive efficiency, automation, and strategic business value - playing a key role in shaping the future of RBC’s AI-driven…
Added 1 hour ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
BC
Project Manager (Construction Manager)
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
We are currently seeking a qualified Project Manager (Construction Manager) to join our Infrastructure team, based out of Toronto ON. The Project Manager will manage the organization and…

Closed listing

Equifax

Fraud Customer Success Manager

Toronto, ON, Canada
CAN - Ontario - Toronto, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Experience: 5+ years of relevant fraud experience in the detection, identification, investigation or management of fraud related events.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Synopsis of the role

Fraud Functional Consultants provide pre- and post-implementation consulting services to organizations to help our clients maximize value, solve problems and improve business efficiency in the area of Fraud & Identity solutions. Key activities include functional solution design, planning and configuration assistance; client training; account management and post implementation support.

What You'll do

Gather and analyze data from various sources including (but not limited to) internal as well as clients in order to analyze solution performance, identify new performance indicators and trends, and recommend the introduction of new or modifications to existing business rules, configurations and strategies.
Provide planning, design, development, configuration assistance, application training, problem resolution and second level support to new and existing clients.
Develop and sustain an ongoing client support model that includes (but not limited to): regular cadence meetings, quarterly business reviews and annual health check to assess solution performance.
Conduct required training classes/workshops for client employees at a variety of levels
Participates in meetings with pre-sales consultants &/or account managers, and client stakeholders to determine the scope of projects, requirements, timelines and assist with the coordination of internal and external prioritization.
Communicates with internal and external stakeholders on project status and provide subject matter expertise on fraud related projects.
Stays current with the latest fraud trends and provide those insights back to their clients; present at industry events as a fraud subject matter expert, including user groups or industry specific speaking engagements.
Where Equifax Managed Services are engaged on an account, assist with fraud investigator training, monitor investigators’ production, performs audits and reviews of their deliverables

What Experience you need

5+ years of relevant fraud experience in the detection, identification, investigation or management of fraud related events.
3+ years of customer service or client facing roles within financial services, automotive lending, telecommunications, insurance and/or government/public sector.
Intermediate/expert knowledge of credit adjudication processing, policies and best practices.
Intermediate knowledge of AML and FINTRAC.
Knowledge of fraud case management systems.
Strong interpersonal, oral & written communication and presentation skills.
Strong organizational skills and attention to detail
Strong analytical and critical thinking skills
Able to interpret complex information and articulate client needs.
Adaptability to change in a fast paced dynamic environment.
Proficient computer skills including, MS Office, G-Suite and SharePoint.
May be required to work occasional weekend/holiday/ evening hours and varying shifts
Travel flexibility required (Canada & U.S.)
Bachelor’s degree in criminology, related field or equivalent experience preferred.

What could Set you apart

Previous experience in data analytics, trend analysis, forecasting, predictive modelling
Bilingual (English & French)
Industry association/membership preferred; fraud/risk specific.
Product knowledge/ experience of Equifax’s credit, fraud and authentication products.

This is an existing role

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Fulfillment / Operations

Schedule:

Full time

About employer

More about this job

Responsibilities

The Fraud Customer Success Manager provides pre- and post-implementation consulting to help clients optimize fraud and identity solutions. They are responsible for gathering data, designing business rules, conducting client training, and managing ongoing account health.

Requirements

Candidates must have at least 5 years of experience in fraud detection and 3 years in client-facing roles within financial services or related sectors. A bachelor's degree in criminology or a related field is preferred, along with expertise in credit adjudication and AML policies.

Skills

Fraud detection
Data analysis
Client management
Solution design
Risk management
AML
FINTRAC
Credit adjudication
Case management systems
Presentation skills
Strategic planning
Trend analysis
Predictive modelling
Stakeholder management
Auditing
Training

Visa sponsorship

Not detected in the job text

Keywords

Fraud
Identity solutions
Consulting
Data analytics
Trend analysis
Forecasting
Predictive modelling
Credit adjudication
AML
FINTRAC
Case management
Equifax
MS Office
G-Suite
SharePoint
Risk management
Auditing
Stakeholder management
Client success
Business efficiency

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