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Added 1 hour ago
BB
Part-Time Merchandiser
Bloomstar Bouquet
Laval, QC
- Part-time
The Merchandiser contributes to the success of Bloomstar by providing exceptional customer service at partner stores. This includes merchandising products, freshness rotation; display set…
Added 1 hour ago
BB
Seasonal Merchandiser
Bloomstar Bouquet
Candiac, QC
- Temporary
The Merchandiser contributes to the success of Bloomstar by providing exceptional customer service at partner stores. This includes merchandising products, freshness rotation; display set…
Added 1 hour ago
T
Director, Data Platform Engineering
TD
Toronto, ON
- Full-time
Partner with business, product, architecture, security, infrastructure, and operations leaders to prioritize investments and accelerate business outcomes.
Added 1 hour ago
SB
Account Manager (Walmart)- Special Project
Scandinavian Building Services
Barrie, ON
- Contract
…building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to…
Added 2 hours ago
Driver Helper 490
Purolator
Mississauga, ON
The Driver Helper works in tandem and independently with a Courier to assist with pickup and delivery of customer shipments.
Added 2 hours ago
WC
National Accounts Manager
White Cap Canada
Vaughan, ON
- Full-time
…Cap stakeholders to drive sales growth. The National Accounts Manager will own the C-suite relationship, create executive account strategies, secure category program business, and leverage…
Added 2 hours ago
AR
Business Development Manager
ALS Recruiting Ltd
ON · Ontario, Canada
- $75,000 to $130,000 CAD / year
- Full-time
Collaborate with internal teams, including operations, logistics, and customer service, to ensure seamless service delivery and customer satisfaction.
Added 2 hours ago
SM
Account manager
Sani Marc
Winnipeg, MB
- Full-time
…values.About the RoleWe are currently seeking a results-driven Account Manager to join our sales team.In this role, you will be responsible for identifying and developing new business…
Added 2 hours ago
IT Project Manager
Imperial Brady
Montreal, QC · Saint-Laurent, QC
Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent. The Project Manager will be accountable for establishing clear objectives and plans, coordinating…
Added 2 hours ago
PF
Front End Supervisor
Pete's Frootique
Bedford, NS
- Full-time
The Front End Supervisor plays a key leadership role in supporting the Front End Manager and guiding the Front End and Admin teams. This position is responsible for helping ensure that all…
Added 3 hours ago
PF
Front End & Bakery Manager
Pete's Frootique
Halifax, NS
- $42,000 to $48,000 USD / year
- Full-time
We are currently seeking a motivated and experienced Front End & Bakery Manager to join our leadership team. This fast-paced, hands-on role is responsible for leading the Front End, Admin,…
Added 3 hours ago
DC
Project Manager
DORA Construction Limited
Dartmouth, NS
- Full-time
Reporting to the Director of Operations, the Project Manager can expect to be managing various projects at a time. Working with light steel framing, wood framing, structural steel,…
Added 3 hours ago
'
Forward Deployment Engineer Lead- Commercial
''
Toronto, ON
- Full-time
- Other
…functions, including areas such as Sales, Revenue Growth Management, Customer Solutions, Trade Promotion Management, Category Management, Marketing, or Commercial…
Added 3 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
As an IT Project Manager, you will be responsible for planning, executing, and delivering projects focused on aligning global and local technology strategies for IT Infrastructure (Servers…
Added 3 hours ago
GG
Business Development Manager - eShepherd
Gallagher Group
Edmonton, AB · BC · British Columbia, Canada
- Full-time
Work with Customer Success to support onboarding, adoption and long-term customer value.
Added 3 hours ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
…support our shop, production efficiency, and overall project…
Added 3 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 3 hours ago
NC
DC Operations Manager
NAPA Canada
Winnipeg, MB
- Full-time
The DC Operations Manager is responsible for achieving Distribution Center objectives such as: gross margins, FTE, expense control and customer service levels. They will coordinate the…
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 4 hours ago
RB
Vice President, Financing Specialists
Royal Bank of Canada
Ottawa, ON
- Full-time
…markets. Working territory will be discussed further with Hiring Manager during…
Added 4 hours ago
GD
Production Manager
General Dynamics Missions System International
Ottawa, ON
- Full-time
Reporting to the Production Program Manager, the Deputy Production Program Manager leads a production team in an assembly/test environment, exhibiting effective leadership and coaching…
Added 5 hours ago
Q
Senior Product Marketing Manager - Finance Automation
Quadient
Markham, ON
- $100,000 to $130,000 CAD / year
- Full-time
We’re looking for a Senior Product Marketing Manager, Finance Automation to help bring our Accounts Payable (AP), Accounts Receivable (AR) and Cash Management solutions to market. You’ll…
Added 5 hours ago
SF
Oshawa Production Manager
Safe Fleet
Oshawa, ON
- Full-time
…1952, Kerr Industries has a strong North American presence with operations located in Texas, Chicago, Michigan and Oshawa. We want motivated, ambitious people who put the needs of our…
Added 5 hours ago
YR
Project Specialist II - YRRTC
York Region (The Regional Municipality of York)
Richmond Hill, ON
- Full-time
Collaborates with the YRRTC Procurement Manager and YR Realty/Environmental Leads to facilitate efficient property and environmental-related procurement processes within the Region’s…
Added 5 hours ago
XI
Manager, Customer Intelligence
Xplore Inc
Markham, ON
- Full-time
We're looking for a Manager, Customer Intelligence, based in Markham office (2-3 days a week) to help build and operationalize Xplore's customer and market understanding, supporting the…

Closed listing

Equifax

Fraud Customer Success Manager

Toronto, ON, Canada
CAN - Ontario - Toronto, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: 5+ years of relevant fraud experience in the detection, identification, investigation or management of fraud related events.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Synopsis of the role

Fraud Functional Consultants provide pre- and post-implementation consulting services to organizations to help our clients maximize value, solve problems and improve business efficiency in the area of Fraud & Identity solutions. Key activities include functional solution design, planning and configuration assistance; client training; account management and post implementation support.

What You'll do

Gather and analyze data from various sources including (but not limited to) internal as well as clients in order to analyze solution performance, identify new performance indicators and trends, and recommend the introduction of new or modifications to existing business rules, configurations and strategies.
Provide planning, design, development, configuration assistance, application training, problem resolution and second level support to new and existing clients.
Develop and sustain an ongoing client support model that includes (but not limited to): regular cadence meetings, quarterly business reviews and annual health check to assess solution performance.
Conduct required training classes/workshops for client employees at a variety of levels
Participates in meetings with pre-sales consultants &/or account managers, and client stakeholders to determine the scope of projects, requirements, timelines and assist with the coordination of internal and external prioritization.
Communicates with internal and external stakeholders on project status and provide subject matter expertise on fraud related projects.
Stays current with the latest fraud trends and provide those insights back to their clients; present at industry events as a fraud subject matter expert, including user groups or industry specific speaking engagements.
Where Equifax Managed Services are engaged on an account, assist with fraud investigator training, monitor investigators’ production, performs audits and reviews of their deliverables

What Experience you need

5+ years of relevant fraud experience in the detection, identification, investigation or management of fraud related events.
3+ years of customer service or client facing roles within financial services, automotive lending, telecommunications, insurance and/or government/public sector.
Intermediate/expert knowledge of credit adjudication processing, policies and best practices.
Intermediate knowledge of AML and FINTRAC.
Knowledge of fraud case management systems.
Strong interpersonal, oral & written communication and presentation skills.
Strong organizational skills and attention to detail
Strong analytical and critical thinking skills
Able to interpret complex information and articulate client needs.
Adaptability to change in a fast paced dynamic environment.
Proficient computer skills including, MS Office, G-Suite and SharePoint.
May be required to work occasional weekend/holiday/ evening hours and varying shifts
Travel flexibility required (Canada & U.S.)
Bachelor’s degree in criminology, related field or equivalent experience preferred.

What could Set you apart

Previous experience in data analytics, trend analysis, forecasting, predictive modelling
Bilingual (English & French)
Industry association/membership preferred; fraud/risk specific.
Product knowledge/ experience of Equifax’s credit, fraud and authentication products.

This is an existing role

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Fulfillment / Operations

Schedule:

Full time

About employer

More about this job

Responsibilities

The Fraud Customer Success Manager provides pre- and post-implementation consulting to help clients optimize fraud and identity solutions. They are responsible for gathering data, designing business rules, conducting client training, and managing ongoing account health.

Requirements

Candidates must have at least 5 years of experience in fraud detection and 3 years in client-facing roles within financial services or related sectors. A bachelor's degree in criminology or a related field is preferred, along with expertise in credit adjudication and AML policies.

Skills

Fraud detection
Data analysis
Client management
Solution design
Risk management
AML
FINTRAC
Credit adjudication
Case management systems
Presentation skills
Strategic planning
Trend analysis
Predictive modelling
Stakeholder management
Auditing
Training

Visa sponsorship

Not detected in the job text

Keywords

Fraud
Identity solutions
Consulting
Data analytics
Trend analysis
Forecasting
Predictive modelling
Credit adjudication
AML
FINTRAC
Case management
Equifax
MS Office
G-Suite
SharePoint
Risk management
Auditing
Stakeholder management
Client success
Business efficiency

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