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Added 4 mins ago
Operations Manager - Central Canada
DoorDash Canada
Toronto, ON
The Operations Manager role has two parts, and both matter equally.
Added 4 mins ago
D
Digital Project Manager - 6 month FTC
DEPT®
Toronto, ON
- $60,000 to $70,000 CAD / year
DEPT is looking for an adaptable, high energy Digital Project Manager to join our fast paced agency team for a 6 month contract with likelihood of extension. In this role, you will lead…
Added 4 mins ago
Recreation Assistant
Optima Living
Sherwood Park, AB
Reporting to the Recreation Manager, the Recreation Assistant assists in planning and implementing therapeutic programs to meet the social, cognitive, physical, emotional and spiritual…
Added 4 mins ago
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Benefits Manager
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
Reporting to the Associate Director, Benefits, the Benefits Manager is responsible for the design, implementation, and delivery of HOOPP’s wellness program, as well as disability management…
Added 7 mins ago
NF
Service Centre Manager
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- $110,000 to $150,000 CAD / year
- Full-time
We are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and…
Added 7 mins ago
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Health Promoter - African, Caribbean, and Black (ACB) Population
Durham Community Health Centre
Oshawa, ON
- Full-time
Hiring Manager: Manager, Integrated Care & Experience
Added 7 mins ago
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Manager, Engineering Management Office (EMO)
Niagara Region
ON · Niagara, ON
- Full-time
Job Title : Manager, Engineering Management Office (EMO)
Added 23 mins ago
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Estimator
Emil Anderson Group
Kelowna, BC
- Full-time
…approach brings owners, partners, and stakeholders together to design and execute projects that stand the test of…
Added 23 mins ago
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Land Development Manager
The Taggart Group of Companies
Ottawa, ON
- Full-time
Reporting to the Director, Land Development, the Land Development Manager leads residential land development projects from preliminary design through municipal assumption. The Manager is…
Added 23 mins ago
Senior Consulting Manager, Workiva Wdata (Digital Reporting & Compliance)
Clearsulting
Canada
…activities – functional and technical requirements, solution design, interface and system build, testing cycles, training, and…
Added 23 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 23 mins ago
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Software Engineer II (Procurement and Risk Technology)
TD
Toronto, ON
- Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 23 mins ago
SL
Bilingual ADP Sales Manager
Sun Life
Toronto, ON · ON · Montreal, QC · Quebec, QC · Sun Life Montreal Metcalfe
- Full-time
…helping new advisors build successful careers? The ADP Sales Manager plays a critical role in supporting the growth, productivity and readiness of advisors within Sun Life’s Advisor…
Added 33 mins ago
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Marketing Generalist
BRC Group
Brampton, ON
- Full-time
The Marketing Generalist under the Marketing Project Manager will primarily be responsible for assisting with the execution of marketing strategy implementation for BRC. The Marketing…
Added 33 mins ago
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Tooling Engineer
MicroAgility
Windsor, ON
- $80,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced Program Manager with a strong background in tool and die manufacturing to manage automotive tooling programs from initial quotation through final delivery and…
Added 34 mins ago
C
Manager, Product Design
Cloudera
Toronto, ON
- Full-time
As a Manager of Product Design at Cloudera, you will serve as a strategic architect of the user experience. You don’t just solve problems; you anticipate them, building the platform…
Added 37 mins ago
Senior Analyst, Contracts (Contract)
Independent Electricity System Operator
Canada
The Senior Analyst Contracts reports to either the Manager Renewable Energy Contracts or Manager Renewable Energy and Energy Storage Contracts who have primary responsibility for…
Added 52 mins ago
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Assistant Project Manager
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Edmonton, AB · Red Deer, AB
- Full-time
Join our team as an Assistant Project Manager with the Alberta Team in our Edmonton office!
Added 1 hour ago
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Communications Coordinator
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AB · Edmonton, AB
- Full-time
…supervision of the Fund Development & Community Engagement…
Added 1 hour ago
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Senior Marketing Coordinator : AI-First & Multichannel Growth
Draft & Goal
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
You'll combine your expertise in digital marketing with our own agentic AI platform to design, automate, and launch campaigns at scale.
Added 1 hour ago
IP
Manager, Continuous Quality Improvement
Indigenous Perspectives Society
Vancouver, BC
- Full-time
As a Manager, Continuous Quality Improvement at CLBC, you will oversee a team of Quality Improvement professionals and be responsible for systemic and continuous quality improvement that…
Added 1 hour ago
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IT Business Analyst
Electronic Products Recycling Association (EPRA)
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- Full-time
Reporting to the Manager - Project Management Office (PMO), the Business Analyst is responsible for playing a pivotal role in building and enhancing EPRA’s strategic platforms, processes…
Added 1 hour ago
Standard Products Support Co-op
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Cambridge, ON
Contribute to the development of modular design concepts that can be applied across various industries and markets, and support work on the Aurora Platform Series (Aurora Edge™, Aurora…
Added 1 hour ago
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Manager, Data Strategy
RBC
Toronto, ON
- Full-time
Manager Data Strategy manages all aspects of Data Strategy to enable Wealth Management Canada (WMC) with key data and insights to provide high quality, differentiated services for our…
Added 1 hour ago
WW
Manufacturing Engineer
WhiteWater West-
Richmond, BC
- Full-time
Reports to: Global Composites Manufacturing Manager

Closed listing

Equifax

Fraud Customer Success Manager

Toronto, ON, Canada
CAN - Ontario - Toronto, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: 5+ years of relevant fraud experience in the detection, identification, investigation or management of fraud related events.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Synopsis of the role

Fraud Functional Consultants provide pre- and post-implementation consulting services to organizations to help our clients maximize value, solve problems and improve business efficiency in the area of Fraud & Identity solutions. Key activities include functional solution design, planning and configuration assistance; client training; account management and post implementation support.

What You'll do

Gather and analyze data from various sources including (but not limited to) internal as well as clients in order to analyze solution performance, identify new performance indicators and trends, and recommend the introduction of new or modifications to existing business rules, configurations and strategies.
Provide planning, design, development, configuration assistance, application training, problem resolution and second level support to new and existing clients.
Develop and sustain an ongoing client support model that includes (but not limited to): regular cadence meetings, quarterly business reviews and annual health check to assess solution performance.
Conduct required training classes/workshops for client employees at a variety of levels
Participates in meetings with pre-sales consultants &/or account managers, and client stakeholders to determine the scope of projects, requirements, timelines and assist with the coordination of internal and external prioritization.
Communicates with internal and external stakeholders on project status and provide subject matter expertise on fraud related projects.
Stays current with the latest fraud trends and provide those insights back to their clients; present at industry events as a fraud subject matter expert, including user groups or industry specific speaking engagements.
Where Equifax Managed Services are engaged on an account, assist with fraud investigator training, monitor investigators’ production, performs audits and reviews of their deliverables

What Experience you need

5+ years of relevant fraud experience in the detection, identification, investigation or management of fraud related events.
3+ years of customer service or client facing roles within financial services, automotive lending, telecommunications, insurance and/or government/public sector.
Intermediate/expert knowledge of credit adjudication processing, policies and best practices.
Intermediate knowledge of AML and FINTRAC.
Knowledge of fraud case management systems.
Strong interpersonal, oral & written communication and presentation skills.
Strong organizational skills and attention to detail
Strong analytical and critical thinking skills
Able to interpret complex information and articulate client needs.
Adaptability to change in a fast paced dynamic environment.
Proficient computer skills including, MS Office, G-Suite and SharePoint.
May be required to work occasional weekend/holiday/ evening hours and varying shifts
Travel flexibility required (Canada & U.S.)
Bachelor’s degree in criminology, related field or equivalent experience preferred.

What could Set you apart

Previous experience in data analytics, trend analysis, forecasting, predictive modelling
Bilingual (English & French)
Industry association/membership preferred; fraud/risk specific.
Product knowledge/ experience of Equifax’s credit, fraud and authentication products.

This is an existing role

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Fulfillment / Operations

Schedule:

Full time

About employer

More about this job

Responsibilities

The Fraud Customer Success Manager provides pre- and post-implementation consulting to help clients optimize fraud and identity solutions. They are responsible for gathering data, designing business rules, conducting client training, and managing ongoing account health.

Requirements

Candidates must have at least 5 years of experience in fraud detection and 3 years in client-facing roles within financial services or related sectors. A bachelor's degree in criminology or a related field is preferred, along with expertise in credit adjudication and AML policies.

Skills

Fraud detection
Data analysis
Client management
Solution design
Risk management
AML
FINTRAC
Credit adjudication
Case management systems
Presentation skills
Strategic planning
Trend analysis
Predictive modelling
Stakeholder management
Auditing
Training

Visa sponsorship

Not detected in the job text

Keywords

Fraud
Identity solutions
Consulting
Data analytics
Trend analysis
Forecasting
Predictive modelling
Credit adjudication
AML
FINTRAC
Case management
Equifax
MS Office
G-Suite
SharePoint
Risk management
Auditing
Stakeholder management
Client success
Business efficiency

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