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Added 14 mins ago
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Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Director of the Operational Excellence Office within Technology & Infrastructure (T&I), you will join the team leading the Daily Content initiative in Innovation &…
Added 14 mins ago
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Director – Implementation Assurance Testing
RBC
Toronto, ON
- Full-time
Reporting to the VP, Credit Modelling & Methodology, the Director, Implementation Assurance Testing will lead the Implementation Assurance Testing (IAT) team, which is accountable for…
Added 29 mins ago
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Director – Station Infrastructure
SYSTRA
Toronto, ON
- Full-time
The MCS team is partnering with Metrolinx to deliver the GO Expansion program. MCS’ mission is to transform Ontario’s GO Rail Network into a Rapid Rail System through the delivery
Added 29 mins ago
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Rail Maintenance Facility Director – Engineering Services
SYSTRA
Toronto, ON
- Full-time
This role is associated with the Delivery Partners on Go Expansion program
Added 29 mins ago
UL
Manager, Professional Resources & Legal Support
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
…events and law school relationships. The role also oversees the delivery of Legal Support services to principals, with a focus on workload management, service quality, operational…
Added 29 mins ago
TT
Operations Engineering Intern - Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Mentor: Director of Operations & Sr Inside Sales Manager
Added 29 mins ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
The Director is accountable for ensuring high-quality, safe, and compliant service delivery across multiple sites, while leading a team of managers and supervisors in a complex, unionized…
Added 43 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- $95,000 to $100,000 CAD / year
- Full-time
Reporting to the Director of Engineering, the Construction Project Manager is responsible for overseeing and managing industrial and commercial construction projects from inception to…
Added 43 mins ago
CI
Recreation Therapist | Complex Mental Health
Carewest Innovative Healthcare
Calgary, AB
- Full-time
- Part-time
Reporting to the Director of Care, the Recreation Therapist I is a member of the interprofessional health care team responsible for assessing, planning, implementing, and evaluating…
Added 58 mins ago
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Manager, Information Security Risk
FCT
Oakville, ON
- Full-time
Working closely with the Director, Information Security & IT Risk, this role will support the continued maturation of FCT’s information security risk management program, including AI…
Added 1 hour ago
T&
Associate Director - Cost Management
Turner & Townsend
Montreal, QC
- Full-time
As an Associate Director in Cost Management, you will lead the delivery of high‑quality cost management services across all project stages. You will own cost deliverables, provide clear…
Added 1 hour ago
TT
Operations Engineering Intern - Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Mentor: Director of Operations & Sr Inside Sales Manager
Added 1 hour ago
3S
Transportation Supervisor
3 Step Recruitment Inc.
Burlington, ON
- Full-time
Reporting to the Director of Operations, the Transportation Supervisor will oversee the day-to-day operations of the transportation department, ensuring safe, efficient, and cost-effective…
Added 1 hour ago
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Client Partner - Retail, Vancouver
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Delivery Foundation: A strong foundational core in technical program management, enabling you to rapidly identify delivery gaps, structure complex programs, and ensure operational…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
LH
Registered Massage Therapist - Lifemark Halifax North
Lifemark Health Group
Halifax, NS · Greater Halifax Metropolitan Area
- Part-time
Robust onboarding and supervised new grad program.
Added 1 hour ago
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Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
…House to Home, and other community supports. Reporting to the Director, Community Impact, the Manager supervises two Coordinators and supports the broader Community Services team to ensure…
Added 1 hour ago
UO
Administrative Assistant, Surgery
University of Calgary
Calgary, AB
- Full-time
Will report directly to the Executive Director (ED) of the Ohlson Research Initiative (ORI).
Added 1 hour ago
TS
RPN-Registered Practical Nurse-Casual
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Meighen Health Centre- Manor
- Part-time
…within the scope of RPN practice under the direction of the Director of Care and the Registered Nurse. The role contributes to the broader mission and values of The Salvation Army,…
Added 1 hour ago
TS
RPN-Registered Practical Nurse
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Meighen Health Centre- Manor
- Full-time
…within the scope of RPN practice under the direction of the Director of Care and the Registered Nurse. The role contributes to the broader mission and values of The Salvation Army,…
Added 1 hour ago
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Civil Design Coordinator
Beedie
Burnaby, BC
- Full-time
As a key member of Beedie’s Land Development team, the Civil Design Coordinator will work closely with the Director, Civil Design and Senior Development Manager across the full development…
Added 1 hour ago
CF
Senior Manager, MFS
Canadian Forces Morale and Welfare Services
Cold Lake, AB
- Full-time
The Senior Manager, Military Family Services will plan, oversee, manage, assess and implement the delivery of Military Family Services Program (MFSP) and will provide advice and guidance on…
Added 1 hour ago
SL
Registered Dietitian
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
- Full-time
Contributes to development and delivery of workshops in collaboration with the Primary Care Team members related to nutrition needs of clients.
Added 1 hour ago
Associate Director, Member Education & Communications
University Pension Plan
Toronto, ON
Reporting to the Director, Pension Communications, the Associate Director, Member Education & Communications is responsible for translating the overall Member Engagement strategy into…
Added 1 hour ago
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Civil Design Coordinator
Beedie
Burnaby, BC
- $70,000 to $85,000 CAD / year
- Full-time
As a key member of Beedie’s Land Development team, the Civil Design Coordinator will work closely with the Director, Civil Design and Senior Development Manager across the full development…

Equinix

Director, EX Innovation

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services and interaction channels. Using employee listening, experience research and service insights, this leader identifies cross-functional friction and accelerates the design and validation of simpler, connected, AI-enabled experiences. As the primary strategic experience partner to DIO, the Director translates People experience needs into cross-product requirements and informs integrated technology roadmaps and investment decisions, while accountable teams retain ownership of their products, programs and delivery. The Director also orchestrates the People AI experience agenda, aligning emerging use cases, responsible AI governance and experimentation to create measurable employee, manager and business value.

Responsibilities

Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities that can be leveraged across the People Team
Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns
Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities
Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices
Connect AI opportunities across the employee lifecycle and People programs
Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions
Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling
Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners

Qualifications

Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization
Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement
Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations
Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design
Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 158,000 - 236,000 CAD / Annual

United States - Dallas Infomart Office DAI : 181,000 - 272,000 USD / Annual

United States - Chicago Office CHO : 200,000 - 300,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.


This posting is a new position within our organization.


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More about this job

Responsibilities

The Director leads the employee and manager experience strategy, defining design principles and journey architecture to improve cross-functional interactions. They also orchestrate the People AI agenda, ensuring responsible AI governance and experimentation to drive measurable business value.

Requirements

Candidates must have extensive experience in employee or customer experience, service design, and human-centered innovation within complex global organizations. A strong track record of influencing cross-functional leaders and practical knowledge of AI and automation is required.

Skills

Employee experience
Service design
Human-centered innovation
Journey architecture
Experience research
AI governance
Automation
Agile software development
Strategic planning
Cross-functional leadership
Change management
Data analytics
Product management
Stakeholder management
Design thinking

Benefits

Health insurance
Life insurance
Disability insurance
Retirement plan
Paid time off
Paid holidays
Employee assistance program
Voluntary plans

Visa sponsorship

Not detected in the job text

Keywords

Employee Experience
Innovation Strategy
Service Design
Journey Architecture
AI Governance
Responsible AI
Automation
Agile
Human-Centered Design
People Operations
Data Analytics
Stakeholder Influence
Digital Infrastructure
Product Roadmap
Change Management
User Research
Usability
Cross-functional Collaboration
Technology-enabled Experience
Global Project Management

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