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Added 7 mins ago
PD
Director, DeNovo Development & Onboarding
Passion Dental Group
Toronto, ON
- Full-time
Support clinic stabilization and ensure a seamless transition to the Regional Director and ongoing Operations team.
Added 7 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Added 7 mins ago
GS
Senior Manager, Shelter/Residential Support & Operations (full-time onsite)
Good Shepherd Ministries
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
We are currently accepting applications for a Senior Manager, Shelter/Residential Support & Operations (full-time onsite). Reporting to the Executive Director, the Senior Manager, Senior…
Added 7 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Added 22 mins ago
Manager, Talent Acquisition
Knak
Ottawa, ON
Drive Executive Hiring: Lead complex Director, VP and executive-level searches, building strong talent pipelines and advising senior leaders on hiring strategy and talent decisions.
Added 1 hour ago
S
Account Executive, Enterprise (Restaurants)
Solink
Remote, Canada
- $240,000 to $300,000 CAD / year
- Full-time
- Remote
Reports To: Lianne Bradley | Director Restaurant Sales
Added 1 hour ago
CS
Manager, Fund Development & Engagement
CHISHOLM SERVICES FOR CHILDREN
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Added 1 hour ago
TA
General Manager
Third Avenue Spa
Ottawa, ON
- Full-time
We are seeking an experienced Director of Operations to help build on this strong foundation and contribute to the continued success of our business.
Added 1 hour ago
S
Director of Airport Operations
SSP
Ottawa, ON
- $100,000 to $115,000 CAD / year
Director of Airport Operations | Ottawa International Airport (YOW)
Added 2 hours ago
NS
Manager - Clinical Pharmacy
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the CZ Director of Pharmacy, the Clinical Pharmacy Manager, is responsible for day-to-day management of the financial, material, and human resources required to support…
Added 2 hours ago
AT
Terminal Manager - Nights
Armour Transportation Systems
Moncton, NB
- Full-time
Work with the Director of Terminal Operations for Nova Scotia and Dispatch to forecast equipment and staffing needs based on volume trends and customer demand.
Added 2 hours ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
The Director will own the FinOps strategy, operating model, cost optimization pipeline, forecasting discipline, governance cadence, and savings targets, while partnering closely with…
Added 2 hours ago
F
Director of Finance
FORM
Vancouver, BC
- $135,000 to $170,000 CAD / year
- Full-time
Inventory across multi-warehouse global operations
Added 2 hours ago
M
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck
Toronto, ON · Kirkland, QC
- Full-time
…Interpersonal Relationships, Marketing Budget Management, Marketing Operations, Market Research, Product Launch Planning, Product Rollouts, Project…
Added 2 hours ago
JH
Director of Finance
JMC HR Consulting
Moncton, NB
- Full-time
Reporting to the President, the Director of Finance will take ownership of accounting and finance across the group. Working closely with leadership and Operations, you will turn financial…
Added 2 hours ago
CP
Project Coordinator, Construction
Crown Property Management Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…tenant construction and/or repair requests as assigned by the Director, Construction to ensure smooth and efficient operation in accordance with internal and external stakeholder…
Added 2 hours ago
NG
Manager, Fundraising Information Systems
National Gallery of Canada Foundation
Ottawa, ON
- Full-time
Generate monthly reconciliation, fundraising and pledge reports of the donor database for Director of Finance review and approval;
Added 2 hours ago
IH
Lead | Surgical Service Network
Interior Health Authority
Kelowna, BC
- Full-time
…under the direction of the Manager and supporting the Network…
Added 2 hours ago
CT
Office Manager
Camp Tamarack Association
AB
- Part-time
Prepare monthly registration and rental reports, including participation, booking trends and outreach results, for the Executive Director.
Added 2 hours ago
Director Technology Transformation Stores
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Mississauga, ON
…join our team! We currently have a full-time opportunity for a Director Technology Transformation Stores Team. This role can be based out of one our main offices including: Stellarton, NS;…
Added 2 hours ago
OH
Regional Financial Director, FP&A
O’Dell HVAC Group
Burlington, ON
- Full-time
We are seeking a Regional Financial Director, FP&A to join our team in Burlington, Ontario. Reporting to the SVP, Operations & Performance, you will partner with senior leadership to guide…
Added 2 hours ago
BT
Director, Supply Chain
BlueRock Therapeutics
Toronto, ON
- Full-time
The Director, Supply Chain is responsible for leading BlueRock Therapeutics' end-to-end supply chain strategy and operations in support of research, process development, clinical…
Added 3 hours ago
SA
Director of Airport Operations
SSP America
Ottawa, ON
- $100,000 to $115,000 CAD / year
- Full-time
Director of Airport Operations | Ottawa International Airport (YOW)
Added 3 hours ago
CC
Senior Manager, Regional Service
Canon Canada
Montreal, QC
- Full-time
…driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through…
Added 3 hours ago
C
Senior Manager, Safety Management System & Safety Culture
CAE
Montreal, QC
- Full-time
…risk management, and organizational learning across Corporate, Operations, Civil and Defence & Security business units. Acting as a partner to our Operational Safety team leaders, business…

Equinix

Director, EX Innovation

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services and interaction channels. Using employee listening, experience research and service insights, this leader identifies cross-functional friction and accelerates the design and validation of simpler, connected, AI-enabled experiences. As the primary strategic experience partner to DIO, the Director translates People experience needs into cross-product requirements and informs integrated technology roadmaps and investment decisions, while accountable teams retain ownership of their products, programs and delivery. The Director also orchestrates the People AI experience agenda, aligning emerging use cases, responsible AI governance and experimentation to create measurable employee, manager and business value.

Responsibilities

Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities that can be leveraged across the People Team
Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns
Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities
Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices
Connect AI opportunities across the employee lifecycle and People programs
Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions
Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling
Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners

Qualifications

Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization
Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement
Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations
Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design
Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 158,000 - 236,000 CAD / Annual

United States - Dallas Infomart Office DAI : 181,000 - 272,000 USD / Annual

United States - Chicago Office CHO : 200,000 - 300,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.


This posting is a new position within our organization.


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More about this job

Responsibilities

The Director leads the employee and manager experience strategy, defining design principles and journey architecture to improve cross-functional interactions. They also orchestrate the People AI agenda, ensuring responsible AI governance and experimentation to drive measurable business value.

Requirements

Candidates must have extensive experience in employee or customer experience, service design, and human-centered innovation within complex global organizations. A strong track record of influencing cross-functional leaders and practical knowledge of AI and automation is required.

Skills

Employee experience
Service design
Human-centered innovation
Journey architecture
Experience research
AI governance
Automation
Agile software development
Strategic planning
Cross-functional leadership
Change management
Data analytics
Product management
Stakeholder management
Design thinking

Benefits

Health insurance
Life insurance
Disability insurance
Retirement plan
Paid time off
Paid holidays
Employee assistance program
Voluntary plans

Visa sponsorship

Not detected in the job text

Keywords

Employee Experience
Innovation Strategy
Service Design
Journey Architecture
AI Governance
Responsible AI
Automation
Agile
Human-Centered Design
People Operations
Data Analytics
Stakeholder Influence
Digital Infrastructure
Product Roadmap
Change Management
User Research
Usability
Cross-functional Collaboration
Technology-enabled Experience
Global Project Management

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