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Added 12 mins ago
PH
Social Worker - Medicine (NSPH)
Providence Health Care
Vancouver, BC
- Full-time
Reporting to the designated Social Work Site Leader and receiving guidance and support from the Professional Practice Leader and/or Research, Education and Practice Coordinator, the…
Added 12 mins ago
SC
Accounting Manager
Sound CPA
Owen Sound, ON
- Full-time
Work directly with the partners. Contribute to decisions about clients, people, service delivery, and firm growth.
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AU
Customer Service Coordinator
Alsco Uniforms
Surrey, BC
- $20.26 CAD / hour
- Full-time
…uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen…
Added 12 mins ago
TA
General Manager
Third Avenue Spa
Ottawa, ON
- Full-time
Established in 1999 in the heart of Ottawa's historic Glebe neighbourhood, Third Avenue Spa has built a longstanding reputation for exceptional service and luxury spa experiences.
Added 12 mins ago
GM
Service plumber/ boiler technician
Gateway Mechanical Services
Calgary, AB
- Full-time
Role Description This is a full-time, on-site Service Plumber/Boiler Technician role based in Calgary, AB. The role involves performing installation, maintenance, troubleshooting, and…
Added 27 mins ago
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Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
Servir de leader d’opinion influent qui promeut l’innovation, communique la vision et contribue à la WFM et à la stratégie technologique plus large.
Added 27 mins ago
SC
store manager, Campbell River, B.C
Starbucks Coffee Company
Campbell River, BC
- $62,500 to $82,600 CAD / year
- Full-time
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
Added 27 mins ago
CI
Seasonal Associate
Carters Inc.
Calgary, AB
- Part-time
…most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality - from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our…
Added 27 mins ago
BS
R&D Product Development Intern / Stagiaire en recherche et développement (R-D) - Développement de
Boston Scientific
Montreal, QC
- Full-time
Added 27 mins ago
CI
Seasonal Associate
Carters Inc.
Calgary, AB
- Part-time
…most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality - from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our…
Added 27 mins ago
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Director of Airport Operations
SSP
Ottawa, ON
- $100,000 to $115,000 CAD / year
This is an opportunity for an accomplished multi-unit restaurant leader who thrives in a fast-paced environment, knows how to develop and hold Restaurant General Managers accountable, and…
Added 41 mins ago
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Sunglass Hut Market Manager Prairies North
Sunglass Hut
Fredericton, NB
- Full-time
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
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Store Manager-Devonshire Mall
Pandora
Windsor, ON
- Full-time
You can demonstrate you’re a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
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Become a Luxury Brand Evaluator in Vancouver, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
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Become a Luxury Brand Evaluator in Vancouver, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
Added 42 mins ago
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Become a Luxury Brand Evaluator in Vancouver, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
Added 42 mins ago
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Become a Luxury Brand Evaluator in Vancouver, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
Added 42 mins ago
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Become a Luxury Brand Evaluator in Vancouver, CA
CXG
Remote, Canada
- Other
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…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
Added 42 mins ago
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Become a Luxury Brand Evaluator in Toronto, CA
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Remote, Canada
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Become a Luxury Brand Evaluator in Toronto, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
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Become a Luxury Brand Evaluator in Toronto, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
Added 42 mins ago
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Become a Luxury Brand Evaluator in Montreal, CA
CXG
Remote, Canada
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…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
Added 42 mins ago
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Become a Luxury Brand Evaluator in Montreal, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
Added 42 mins ago
C
Become a Luxury Brand Evaluator in Toronto, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…
Added 42 mins ago
C
Become a Luxury Brand Evaluator in Toronto, CA
CXG
Remote, Canada
- Other
- Remote
…fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand…

Equinix

Director, EX Innovation

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services and interaction channels. Using employee listening, experience research and service insights, this leader identifies cross-functional friction and accelerates the design and validation of simpler, connected, AI-enabled experiences. As the primary strategic experience partner to DIO, the Director translates People experience needs into cross-product requirements and informs integrated technology roadmaps and investment decisions, while accountable teams retain ownership of their products, programs and delivery. The Director also orchestrates the People AI experience agenda, aligning emerging use cases, responsible AI governance and experimentation to create measurable employee, manager and business value.

Responsibilities

Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities that can be leveraged across the People Team
Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns
Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities
Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices
Connect AI opportunities across the employee lifecycle and People programs
Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions
Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling
Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners

Qualifications

Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization
Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement
Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations
Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design
Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 158,000 - 236,000 CAD / Annual

United States - Dallas Infomart Office DAI : 181,000 - 272,000 USD / Annual

United States - Chicago Office CHO : 200,000 - 300,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.


This posting is a new position within our organization.


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More about this job

Responsibilities

The Director leads the employee and manager experience strategy, defining design principles and journey architecture to improve cross-functional interactions. They also orchestrate the People AI agenda, ensuring responsible AI governance and experimentation to drive measurable business value.

Requirements

Candidates must have extensive experience in employee or customer experience, service design, and human-centered innovation within complex global organizations. A strong track record of influencing cross-functional leaders and practical knowledge of AI and automation is required.

Skills

Employee experience
Service design
Human-centered innovation
Journey architecture
Experience research
AI governance
Automation
Agile software development
Strategic planning
Cross-functional leadership
Change management
Data analytics
Product management
Stakeholder management
Design thinking

Benefits

Health insurance
Life insurance
Disability insurance
Retirement plan
Paid time off
Paid holidays
Employee assistance program
Voluntary plans

Visa sponsorship

Not detected in the job text

Keywords

Employee Experience
Innovation Strategy
Service Design
Journey Architecture
AI Governance
Responsible AI
Automation
Agile
Human-Centered Design
People Operations
Data Analytics
Stakeholder Influence
Digital Infrastructure
Product Roadmap
Change Management
User Research
Usability
Cross-functional Collaboration
Technology-enabled Experience
Global Project Management

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