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Added 28 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 28 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 58 mins ago
A
Functional Business Analyst
Accenture
Mississauga, ON
- Full-time
Review test strategy and test cases, and lead or support UAT and go-live readiness
Added 58 mins ago
A
Test Automation Lead
Accenture
Mississauga, ON
- Full-time
Support production release validation, smoke testing, and post-implementation verification
Added 1 hour ago
NH
Clinical Supervisor (Temporary, Full-Time)
Northumberland Hills Hospital
Cobourg, ON
- Full-time
Support the implementation or the organization’s strategic plans and participate in continuous evaluation and monitoring of clinical activities to ensure strategic goals are met.
Added 1 hour ago
S
Vice President, Quality & Chief Nursing and Allied Health Officer
Sanya’k̓ula
Vancouver, BC
- Full-time
…evolving, and support the development of clear and practicable implementation plans to set others up for success. Your success as a leader is reflected in the health care provided to our…
Added 1 hour ago
SN
Senior Accountant
Science North & Dynamic Earth
Sudbury, ON
- Full-time
Lead or participate in financial systems development and integration initiatives
Added 1 hour ago
Operations Manager - Delta, BC
Specsavers
Burnaby, BC
Lead the day-to-day management of warehouse and manufacturing operations, providing visible operational support across all shifts.
Added 1 hour ago
SA
Operations Director
SAMSIC Assistance Canada Inc
Dorval, QC
- Full-time
Lead, structure, and inspire a team of managers, supervisors, and more than 600 frontline employees.
Added 2 hours ago
KC
Senior Consultant SAP - IT Risk Services
KPMG Canada
Toronto, ON
- Full-time
…are looking for a Senior Consultant - SAP Security and GRC Implementation to join our team in Toronto. The Technology Risk Consulting practice provides a variety of services to our clients.…
Added 2 hours ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
The Controls Systems Engineer will support the design, implementation, and commissioning of control systems for various projects and support the development and release of new products.
Added 2 hours ago
K
Manager, People & Change
KPMG
Ottawa, ON
- Full-time
KPMG’s People & Change Advisory Practice transforms organizations by changing the way people lead, manage and develop. In an age of constant disruption, game-changing trends, and perpetual…
Added 3 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 4 hours ago
ES
Senior Consultant (BudgetPro)
Euna Solutions
Oakville, ON
- Full-time
Lead client engagements with a consultative mindset, ensuring clear communication and alignment across stakeholders.
Added 4 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 8 hours ago
LG
Senior Project Manager (Engineering)
Liftsafe Group of Companies
Cambridge, ON
- Full-time
Lead cross-functional project teams, coordinating Engineering, Fabrication, Purchasing, Service, Installation, and external partners.
Added 8 hours ago
CG
SAP Functional Solution Architect – Acquire to Retire / Capital Projects (Hybrid - Onsite 3 Days)
Conexess Group
Saskatoon, SK
- Full-time
We are seeking an experienced SAP Functional Solution Architect to lead solution design and implementation across the Acquire to Retire (A2R), Finance to Procure (F2P), and EH&S domains.…
Added 9 hours ago
Analyste de test technique principal·e I Technical Test Lead
2K Vegas
Montreal, QC
Added 11 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 11 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 11 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 11 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 11 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 11 hours ago
A
Agentic Commerce AI Engineering Lead
Azoma
ON · Ontario, Canada
- Full-time
Lead technical customer discussions and internal reviews, using clear explanations and working demonstrations to connect architecture and scientific evidence to customer outcomes and…
Added 12 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…

Equinix

Expert, Global Operations Products & Service Delivery

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence
Posting language: English
Posted: Oct 20, 2026

Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking a results-driven Expert, Global Ops Product & Services – Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure.

In this role, you will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and supportable manner throughout their lifecycle. Success requires strong operational expertise, analytical thinking, and the ability to translate complex business and operational requirements into practical, sustainable solutions that scale across teams and the organization.

Responsibilities

Service Delivery & Lifecycle Management

Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services
Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery models
Establish and maintain scalable operational processes, controls, procedures, and governance frameworks
Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence
Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle
Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives

Service Delivery & Operational Excellence

Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance
Partner with Product, Engineering, Technology, Operations, and regional stakeholders to align business and operational requirements and develop sustainable service delivery solutions
Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement
Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities

Analytics & Continuous Improvement

Analyze operational and service delivery performance data to identify trends, risks, and opportunities
Define and track KPIs to measure service effectiveness, operational performance, and business outcomes

Qualifications

Bachelor's degree in Business, Information Systems, Engineering, or a related field
Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus
Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence
Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle
Experience partnering with Product Management, Engineering, Technology, and Operations teams
Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management
Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes
Working knowledge of Lean Six Sigma, Agile, and change management methodologies
Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual

United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.


This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.


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More about this job

Responsibilities

The role involves driving operational readiness, service lifecycle management, and process optimization across the global infrastructure portfolio. You will partner with cross-functional teams to ensure products and services are designed, governed, and sustained in a scalable manner.

Requirements

Candidates should have 7-10 years of experience in service delivery, operations, or business analysis within technology or infrastructure environments. A bachelor's degree in business, information systems, or engineering is required, along with strong skills in process design and stakeholder management.

Skills

Service delivery
Lifecycle management
Process optimization
Operational readiness
Business analysis
Stakeholder management
Data center infrastructure
Lean Six Sigma
Agile
Change management
Workflow optimization
Performance metrics
Risk management
Cross-functional leadership
Operational excellence

Benefits

Health insurance
Life insurance
Disability insurance
Retirement plan
Paid time off
Paid holidays
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Global operations
Service delivery
Lifecycle management
Operational readiness
Process optimization
Colocation
Interconnection
Data center infrastructure
Business analysis
Lean Six Sigma
Agile
Change management
KPIs
Performance metrics
Stakeholder management
Infrastructure
Telecommunications
Workflow optimization
Governance
Risk management
Cross-functional collaboration
Product operations
Operational excellence
Service transition
Continuous improvement

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