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Added 1 month ago
WI
Senior Materials Engineer, Concrete
WSP in Canada
Vancouver, BC
- Full-time
This role blends high‑impact project delivery, business development leadership, and mentoring, giving you influence over both the growth of our Vancouver practice and the development of the…
Added 1 month ago
WI
Senior Materials Engineer, Concrete
WSP in Canada
Vancouver, BC
- Full-time
This role blends high‑impact project delivery, business development leadership, and mentoring, giving you influence over both the growth of our Vancouver practice and the development of the…
Added 1 month ago
SE
Power Systems Protection Engineer
Schweitzer Engineering Laboratories (SEL)
Brossard, QC · Canada - Brossard
- Full-time
…speeds that push other pieces of the grid to go faster. As a Project Engineer – Protection in Engineering Services, you’ll provide solutions and services that help our customers protect and…
Added 5 months ago
E
GTM Engineer: Customer Experience & Lifecycle
Equinix
Toronto, Ontario
- Full-time
…pipeline generation across both demand generation and sales development motions. Strong candidates will have a deep understanding of how modern marketing and SDR organizations operate and…
Added 5 months ago
BC
Electrical Engineer, Power Systems
BBA Consultants
Toronto, Ontario
- Full-time
As an electrical engineer in power systems, you’ll work closely with engineers, project managers and clients to help develop and interconnect energy infrastructure projects across Ontario…
Added 5 months ago
JG
Adobe Experience Manager {AEM} Software Engineer
J&M Group
Toronto, Ontario
- Contract
Responsibilities: As a Software Development Engineer, you will be responsible for analyzing, designing, coding, and testing multiple components of application code across one or more…
Added 5 months ago
BI
Applications Engineer
BOS Innovations Inc.
London, Ontario
- $99,840 to $112,000 CAD / year
- Full-time
Join TrueLight as an Applications Engineer and take the lead in developing innovative vision and automation solutions for our customers. This role blends technical analysis, customer…
Added 5 months ago
E
Senior Staff Electrical Engineer
Equinix
Toronto, Ontario
- Full-time
Equinix is seeking a highly experienced Senior Electrical Engineer to support the reliable operation, capacity growth, and continuous improvement of mission-critical data center…
Added 5 months ago
EI
OCS Design Lead
Egis in Canada
Toronto, Ontario
- $160,000 to $190,000 CAD / year
- Full-time
…planners, all dedicated to shaping the future of infrastructure and…
Added 5 months ago
EG
Founding Engineer
eXtreme Gammon
Remote, Canada
- $100,000 to $200,000 CAD / year
- Full-time
- Remote
This is a greenfield project, where you'll build the whole platform from scratch and have high agency. If you have an affinity for building consumer-facing products, love to ship rapidly,…
Added 5 months ago
B&
Staff Electrical Engineer - Nuclear Power - Toronto
Black & Veatch
Markham, Ontario
- $126,811 to $211,353 CAD / year
- Full-time
…complex projects. Communicates client interests and drivers to project team members and develops approaches to accommodate these concerns in the performance of the work on low to moderately…
Added 5 months ago
RS
Sr. Corporate Packaging Engineer
Redpath Sugar Ltd
Toronto, Ontario
- Full-time
The Senior Corporate Packaging Engineer is a technical resource for the various packaging locations across the ASR Enterprise. He/she will work with dry food packaging operations to…
Added 5 months ago
AA
Software Engineer
Aviya Aerospace Systems
Longueuil, Quebec
- Full-time
Scrum/Agile software development and project life cycle experience.
Added 5 months ago
WI
Senior Tailings & Mine Waste Engineer
WSP in Canada
Edmonton, Alberta
- Full-time
Lead geotechnical and hydrogeological investigations to support critical project and business decisions
Added 5 months ago
WI
Senior Tailings & Mine Waste Engineer
WSP in Canada
Calgary, Alberta
- Full-time
Lead geotechnical and hydrogeological investigations to support critical project and business decisions
Added 5 months ago
S
Process Control Engineer
Syensqo
Welland, Ontario
- Full-time
Syensqo is seeking a Process Control Engineer/specialist to provide ongoing support for our DCS-controlled chemical manufacturing facility in Niagara Falls, Canada. This on-site role is…
Added 5 months ago
GC
Branch Manager
GEI Consultants, Inc.
London, Ontario
- Full-time
As Branch Manager, you will provide leadership and direction for the London branch while supporting project delivery, team development, and regional growth initiatives. You will work…
Added 5 months ago
JP
Gestionnaire de projet II/ Project Manager, II
Jubilant Pharma Limited
Montreal, Quebec
- Full-time
Added 3 months ago
CM
Circular Economy Process Engineer, Design and Development - 12 Month Contract - Canada Remote
Circular Materials
ON
- Contract
Reporting to Director, Design and Implementation, the Process Engineer is responsible for defining solution design through a process engineering lens, translating business needs into…
Added 2 months ago
M
Manager Quality Engineer - Brick Shop
Mattel
Montreal, QC
- Full-time
The Quality Engineering team is responsible for working with the product design and development groups to influence design and engineering decisions that uphold all consumer, regulatory,…
Added 2 months ago
W
Concepteur électrique / Electrical Designer
Wabtec
Montreal, QC
- Full-time
Added 2 months ago
A
Mechanical Engineer
AECOM
Burnaby, BC
- $80,000 to $125,000 CAD / year
- Full-time
AECOM Buildings + Places is seeking a motivated Mechanical Engineer to join our growing team in Burnaby, BC. This role will focus on the design and delivery of building systems for a…
Added 3 months ago
A
Program Scheduler
AtkinsRéalis
Toronto, ON
- Full-time
…and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a…
Added 3 months ago
C
Senior Electrical Distribution Engineer
CIMA+
Mississauga, ON
- $134,080 to $184,000 CAD / year
- Full-time
We are seeking a Senior Electrical Distribution Engineer who is ready to take on complex technical challenges and play a key role in a rapidly growing electrical distribution team. This…
Added 3 months ago
S
Senior Site Inspector - Municipal Infrastructure
Stantec
Markham, ON
- Full-time
…positive customer experience across all regions of Canada, from project inception, design development and through to construction completion. Our national Horizontal Infrastructure group is…

Equinix

GTM Engineer: Customer Experience & Lifecycle

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Jun 5, 2026

Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

We are looking for a builder to elevate how Equinix identifies, engages, and converts new opportunities, designing the automations and AI-powered systems that fuel top-of-funnel pipeline generation across both demand generation and sales development motions. Strong candidates will have a deep understanding of how modern marketing and SDR organizations operate and will bring the technical depth to turn those insights into production-ready agentic workflows. You will operate with high agency, embedded day-to-day with the Sales Development, Sales and Marketing teams you support, grounding every build in what your stakeholders need to be successful. You serve as the bridge between their domain expertise and the GTM AI program, they bring the business context, you bring the build.

Responsibilities

What You Will Do

Automate the research, preparation, and follow-up that surrounds customer conversations so CSMs spend their time on the relationship, not the administrative work around it
Develop onboarding and adoption automation that accelerates time-to-value for new customers and reduces manual coordination across Customer Success and delivery teams
Create intelligent support routing, case deflection, and delivery workflow automation that frees teams from administrative overhead and surfaces escalation risks before they become problems
Serve as the builder for ideas that originate in the field -- when sellers, marketers, or customer success managers identify an opportunity but lack the technical depth to execute on it, you turn their insight into a production-ready solution on their behalf
Act as a trusted advisor to individuals across the GTM organization who are already building their own agents and automations, helping them mature those citizen-built solutions into scalable, governed, production-ready capabilities
Work closely with business context experts to deeply understand the process, the friction, and the intended outcome before building, ensuring every solution is grounded in how the business actually operates, not just how it looks on paper
Partner with the engineering and IT organization on more technically complex builds, bringing the GTM context and business requirements while leveraging their infrastructure and architectural expertise to deliver at scale
Run data-driven experiments on customer experience and post-sale workflows and automation, measure impact against retention, customer satisfaction, and delivery metrics, and scale what works into durable infrastructure
Ensure every solution deployed is built to last, with appropriate guardrails around cost, performance, and operational sustainability so what gets built continues to deliver value without runaway overhead

Qualifications

What You Will Bring

Technical Skills

Hands-on experience building and deploying AI-powered workflows and agentic systems in a production environment, with a track record of writing business logic, designing solution architecture, and shipping reliably at pace
Strong technical foundation with the ability to build, troubleshoot, and iterate on complex workflows
Strong proficiency and experience integrating across Customer Success and service systems, CSP platforms, support tooling, project management systems, and CRM
Experience with LLMs, prompt engineering, and agent design applied to real post-sale workflow problems
Familiarity with data warehouses, BI tools, or event-driven systems
Hands-on experience with Customer Success and service platforms such as Gainsight, Salesforce Service Cloud, or similar tooling

Business and Domain Acumen

Deep understanding of post-sale motions across Customer Success, support, delivery, and renewals, you know what a CSM does, how health scores are built, what drives churn, and what a customer supporter and delivery manager worries about
Familiarity with project and program delivery operations in an enterprise services context
Understanding of customer support operations, case routing logic, and deflection mechanics
Commercial bias: you evaluate every workflow against the retention and delivery outcome it was designed to drive, not just whether it runs cleanly
Curiosity and an experimental mindset, you approach GTM problems like a detective, test hypotheses, and iterate based on what the data shows
Ability to communicate concisely and confidently about technical topics with non-technical stakeholders, and translate business requirements into technical designs

Preferred Experience

10 or more years in a combination of GTM engineering, customer success operations, customer success, service operations, or a technical role embedded within a post-sale organization
Prior experience building agentic or LLM-powered workflows in a B2B enterprise environment
Experience working within or alongside a post-sale or CRO organization with direct accountability to retention or delivery outcomes
Hands-on experience with modern GTM automation and enrichment platforms such as Clay, n8n, Glean, Agentforce, or similar agentic workflow tools is a strong plus

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

United States - Denver Office DEO : 136,000 - 204,000 USD / Annual

United States - Redwood City Office GHQ : 163,000 - 245,000 USD / Annual

United States - Tampa Office TAO : 136,000 - 204,000 USD / Annual

United States - New York City Office NYO1 : 150,000 - 224,000 USD / Annual

Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is a new position within our organization.

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More about this job

Responsibilities

The GTM Engineer will automate customer interactions to enhance efficiency and develop intelligent support systems. They will collaborate with various teams to create scalable solutions that improve customer experience and retention.

Requirements

Candidates should have extensive experience in GTM engineering and customer success operations, with a strong technical foundation in building AI-powered workflows. Familiarity with customer support operations and the ability to communicate technical concepts to non-technical stakeholders is essential.

Skills

AI-Powered Workflows
Solution Architecture
Workflow Automation
Customer Success
Service Operations
Project Management
Data Analysis
Technical Communication
Integration Skills
Case Routing Logic
Prompt Engineering
Business Logic
Customer Support
Retention Strategies
Experimentation
GTM Automation

Benefits

Health Insurance
Life Insurance
Disability Insurance
Voluntary Plans
Retirement Plan
Paid Time Off
Paid Holidays
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

AI
Workflows
Automation
Customer Success
Sales Development
Demand Generation
Integration
Data Warehouses
BI Tools
Event-Driven Systems
Gainsight
Salesforce Service Cloud
Project Management Systems
Retention
Customer Satisfaction
Delivery Metrics
Agentic Systems
Technical Depth
Business Context
Post-Sale Workflows
Case Deflection
Support Routing
Onboarding Automation
Experimentation
Technical Communication
CSP Platforms
Service Platforms
GTM AI Program
Operational Sustainability
Commercial Bias

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