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Added 2 months ago
WM
Relationship Manager - Canada
Wellington Management
Toronto, ON
- Full-time
The Relationship Manager will be focused on growing and maintaining existing relationships. They will play a key role in client retention efforts, including defense strategies, as well as…
Added 1 month ago
MN
Manager Client Services
Mosaic North America
Quebec, QC
- Full-time
The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:
Added 29 days ago
H
Lifecycle Marketing Manager
Hunter
Remote, Canada
- Full-time
- Remote
…with the Head of Marketing, Head of Customer Success, Product Manager, and our marketing team to deliver growth measured in free>paid conversion rate, lifetime value, and…
Added 4 months ago
E
GTM Engineer: Customer Experience & Lifecycle
Equinix
Toronto, Ontario
- Full-time
Run data-driven experiments on customer experience and post-sale workflows and automation, measure impact against retention, customer satisfaction, and delivery metrics, and scale what…
Added 1 month ago
Branch Manager
Money Mart
Regina, SK
Education Reimbursement Program to invest in your education and career growth.
Added 1 month ago
F
Copy of Fairgrounds Public Racket Club - Markham General Manager
Fairgrounds
Toronto, ON
- $70,000 CAD / year
- Full-time
We’re growing and hiring a dynamic, organized, and people-driven General Manager (GM) for our newest location in Markham. As General Manager, you own the full site P&L and are accountable…
Added 1 month ago
OO
Information Management Officer - Agent de gestion de l'information
Office of the Commissioner of Indigenous Languages
Ottawa, ON
- Full-time
…Lead, the IMO develops and maintains recordkeeping standards, data structures, and classification systems; safeguards information repositories; and advises staff and management on…
Added 2 months ago
I
Program Manager (Leamington Region)
IUNU
Remote, Canada
- Full-time
- Remote
Adoption & Training: Teach Head Growers and labour teams how to use our software. Help them understand the data so they can make better decisions.
Added 2 months ago
T
Senior Director, Global Privacy & Data Protection
Trulioo
Remote, Canada
- $190,000 to $255,000 CAD / year
- Full-time
- Remote
Serve as Trulioo’s designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations.
Added 2 months ago
Concession Manager
Mejuri
Vancouver, BC
The team views you as the go-to for guidance when it comes to all things STACK and you serve as a partner to the Store Manager across business areas such as operations, inventory control,…
Added 2 months ago
B
Portfolio Managing Director
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 2 months ago
EB
Senior Manager, Mortgage Retention and HELOC Strategy
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Reporting to the Senior Director, Strategy and Operations, and working alongside senior management, the Senior Manager, Mortgage Retention and HELOC Strategy is responsible for devising…
Added 2 months ago
B
Regional Director
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 month ago
B
Trust Officer
BMO
Halifax, NS · Nova_Ctr
- Full-time
May act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
Added 5 months ago
VC
Fund Development Officer, Fundraising - Full-time
VON Canada
Sarnia, Ontario
- $27.13 to $28.83 CAD / hour
- Full-time
Provides leadership with reports on statistical analyses of fund development activities, including donor retention and event return on investment (ROI).
Added 2 months ago
MH
Growth Marketing Program Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
The Growth Marketing Program Manager will be responsible for planning, executing, and continuously optimizing Maya HTT's marketing programs that drive customer acquisition, customer…
Added 1 month ago
I
Key Account Manager
ISS
Mississauga, ON
- $220,000 to $250,000 CAD / year
The Key Account Manager works closely with the Key Account Director to align the account for maximum success while upholding the firm’s long-held, core values. He/She/They serves as the…
Added 4 months ago
K
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Calgary, Alberta
- Full-time
…requires a well-structured and properly executed maintenance program which involves the participation of everyone on the project. The Equipment Superintendent is responsible for…
Added 4 months ago
K
Equipment Superintendent - Kiewit Equipment Services
Kiewit
Toronto, Ontario
- Full-time
…requires a well-structured and properly executed maintenance program which involves the participation of everyone on the project. The Equipment Superintendent is responsible for…
Added 4 months ago
K
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Edmonton, Alberta
- Full-time
…requires a well-structured and properly executed maintenance program which involves the participation of everyone on the project. The Equipment Superintendent is responsible for…
Added 4 months ago
K
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Vancouver, British Columbia
- Full-time
…requires a well-structured and properly executed maintenance program which involves the participation of everyone on the project. The Equipment Superintendent is responsible for…
Added 1 month ago
Senior Associate, Consumer Promotions Strategy
DoorDash Canada
Toronto, ON · Vancouver, BC
The Consumer Promotions Strategy team utilizes insights from data and hypothesis on consumer behavior to conceptualize, launch and optimize highly visible promotional campaigns that…
Added 2 months ago
PD
Sales Manager (Hyundai)
PAG Direct
Richmond Hill, ON
- $80,000 to $130,000 CAD / year
- Full-time
Reporting to the our Executive Vice President and General Sales Manager, this position is a tremendous opportunity for someone with a successful track record of inventory management,…
Added 1 month ago
KC
Driver Development Manager - Alberta
Keolis Canada
Calgary, AB · Edmonton, AB
- Full-time
This role combines national program ownership with a strong field presence, delivering classroom, practical, and behind‑the‑wheel instruction while ensuring consistent training standards…
Added 1 month ago
Account Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Victoria, BC
The Account Manager (AM) focuses on identifying and developing new product opportunities within the existing customer base. This role involves prospecting, presenting programs, and meeting…

Equinix

GTM Engineer: Customer Experience & Lifecycle

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Jun 5, 2026

Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

We are looking for a builder to elevate how Equinix identifies, engages, and converts new opportunities, designing the automations and AI-powered systems that fuel top-of-funnel pipeline generation across both demand generation and sales development motions. Strong candidates will have a deep understanding of how modern marketing and SDR organizations operate and will bring the technical depth to turn those insights into production-ready agentic workflows. You will operate with high agency, embedded day-to-day with the Sales Development, Sales and Marketing teams you support, grounding every build in what your stakeholders need to be successful. You serve as the bridge between their domain expertise and the GTM AI program, they bring the business context, you bring the build.

Responsibilities

What You Will Do

Automate the research, preparation, and follow-up that surrounds customer conversations so CSMs spend their time on the relationship, not the administrative work around it
Develop onboarding and adoption automation that accelerates time-to-value for new customers and reduces manual coordination across Customer Success and delivery teams
Create intelligent support routing, case deflection, and delivery workflow automation that frees teams from administrative overhead and surfaces escalation risks before they become problems
Serve as the builder for ideas that originate in the field -- when sellers, marketers, or customer success managers identify an opportunity but lack the technical depth to execute on it, you turn their insight into a production-ready solution on their behalf
Act as a trusted advisor to individuals across the GTM organization who are already building their own agents and automations, helping them mature those citizen-built solutions into scalable, governed, production-ready capabilities
Work closely with business context experts to deeply understand the process, the friction, and the intended outcome before building, ensuring every solution is grounded in how the business actually operates, not just how it looks on paper
Partner with the engineering and IT organization on more technically complex builds, bringing the GTM context and business requirements while leveraging their infrastructure and architectural expertise to deliver at scale
Run data-driven experiments on customer experience and post-sale workflows and automation, measure impact against retention, customer satisfaction, and delivery metrics, and scale what works into durable infrastructure
Ensure every solution deployed is built to last, with appropriate guardrails around cost, performance, and operational sustainability so what gets built continues to deliver value without runaway overhead

Qualifications

What You Will Bring

Technical Skills

Hands-on experience building and deploying AI-powered workflows and agentic systems in a production environment, with a track record of writing business logic, designing solution architecture, and shipping reliably at pace
Strong technical foundation with the ability to build, troubleshoot, and iterate on complex workflows
Strong proficiency and experience integrating across Customer Success and service systems, CSP platforms, support tooling, project management systems, and CRM
Experience with LLMs, prompt engineering, and agent design applied to real post-sale workflow problems
Familiarity with data warehouses, BI tools, or event-driven systems
Hands-on experience with Customer Success and service platforms such as Gainsight, Salesforce Service Cloud, or similar tooling

Business and Domain Acumen

Deep understanding of post-sale motions across Customer Success, support, delivery, and renewals, you know what a CSM does, how health scores are built, what drives churn, and what a customer supporter and delivery manager worries about
Familiarity with project and program delivery operations in an enterprise services context
Understanding of customer support operations, case routing logic, and deflection mechanics
Commercial bias: you evaluate every workflow against the retention and delivery outcome it was designed to drive, not just whether it runs cleanly
Curiosity and an experimental mindset, you approach GTM problems like a detective, test hypotheses, and iterate based on what the data shows
Ability to communicate concisely and confidently about technical topics with non-technical stakeholders, and translate business requirements into technical designs

Preferred Experience

10 or more years in a combination of GTM engineering, customer success operations, customer success, service operations, or a technical role embedded within a post-sale organization
Prior experience building agentic or LLM-powered workflows in a B2B enterprise environment
Experience working within or alongside a post-sale or CRO organization with direct accountability to retention or delivery outcomes
Hands-on experience with modern GTM automation and enrichment platforms such as Clay, n8n, Glean, Agentforce, or similar agentic workflow tools is a strong plus

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

United States - Denver Office DEO : 136,000 - 204,000 USD / Annual

United States - Redwood City Office GHQ : 163,000 - 245,000 USD / Annual

United States - Tampa Office TAO : 136,000 - 204,000 USD / Annual

United States - New York City Office NYO1 : 150,000 - 224,000 USD / Annual

Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is a new position within our organization.

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More about this job

Responsibilities

The GTM Engineer will automate customer interactions to enhance efficiency and develop intelligent support systems. They will collaborate with various teams to create scalable solutions that improve customer experience and retention.

Requirements

Candidates should have extensive experience in GTM engineering and customer success operations, with a strong technical foundation in building AI-powered workflows. Familiarity with customer support operations and the ability to communicate technical concepts to non-technical stakeholders is essential.

Skills

AI-Powered Workflows
Solution Architecture
Workflow Automation
Customer Success
Service Operations
Project Management
Data Analysis
Technical Communication
Integration Skills
Case Routing Logic
Prompt Engineering
Business Logic
Customer Support
Retention Strategies
Experimentation
GTM Automation

Benefits

Health Insurance
Life Insurance
Disability Insurance
Voluntary Plans
Retirement Plan
Paid Time Off
Paid Holidays
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

AI
Workflows
Automation
Customer Success
Sales Development
Demand Generation
Integration
Data Warehouses
BI Tools
Event-Driven Systems
Gainsight
Salesforce Service Cloud
Project Management Systems
Retention
Customer Satisfaction
Delivery Metrics
Agentic Systems
Technical Depth
Business Context
Post-Sale Workflows
Case Deflection
Support Routing
Onboarding Automation
Experimentation
Technical Communication
CSP Platforms
Service Platforms
GTM AI Program
Operational Sustainability
Commercial Bias

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