Jobs in Canada

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Added 5 months ago
BC
Engineer and Project Leader, Automation (Relocation to Sept-Îles)
BBA Consultants
Montreal, Quebec
- Full-time
To pursue project and client development in the Sept-Îles region, BBA wants to bolster its local multidisciplinary team. Working closely with our offices in Labrador City, Montréal and…
Added 3 months ago
Process Mechanical Engineer, Senior
Lakeside Controls
Mississauga, ON
Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management…
Added 3 months ago
Process Mechanical Engineer, Senior (Process Controls)
Lakeside Controls
Mississauga, ON
Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management…
Added 3 months ago
S
Instrumentation & Controls / Industrial Automation Engineer
Stantec
Saskatoon, SK
- Full-time
We are seeking an Instrumentation & Controls/Industrial Automation Engineer to join our Energy and Resources consulting team. This position is intended for Engineers looking to demonstrate…
Added 2 months ago
Senior AI Engineer - Tangerine
Scotiabank
Toronto, ON
The Senior AI Engineer is responsible for the engineering execution and delivery of technology solutions that support Tangerine’s AI platform. This role ensures the timely delivery,…
Added 1 month ago
CG
Senior V&V Test Engineer - Autonomous Vehicles
CS GROUP - Canada
Montreal, QC
- Full-time
We are looking for a Senior V&V Test Engineer to support the validation of autonomous vehicle systems and vehicle-level interfaces.
Added 5 months ago
SS
Senior Electrical Engineer
Sunbelt Solomon
Penticton, British Columbia
- Full-time
Reporting to the Operations Manager - Engineering, the Electrical Engineer - Senior will be accountable for executing projects through sound engineering expertise and project management,…
Added 5 months ago
BC
Automation Engineer (CEP with up to four years of experience)
BBA Consultants
Rouyn-Noranda, Quebec
- Full-time
BBA is seeking a candidate to the engineering profession (CEP) in automation and control. In this role, you’ll join an engineering team and play a key part in completing all kinds of…
Added 3 months ago
Project Designer / Project Engineer
Smith + Andersen
Ottawa, ON
Role: Project Designer / Project Engineer - Electrical
Added 5 months ago
C
Apps Development Sr Manager - Vice President
Citi
Mississauga, Ontario
- Full-time
The Senior DevOps Engineer must be an experienced hands-on engineer passionate about solving complex infrastructure and automation challenges.
Added 5 months ago
SG
Regional Industrial Engineer - East Canada
Sun Gro Horticulture
Inkerman Parish, New Brunswick · Inkerman, NB
- Full-time
Full, clean driver’s license required
Added 5 months ago
MH
Senior Full-Stack Engineer - Gravity (Offshore)
MedMe Health
Remote, Canada
- $50,000 to $80,000 CAD / year
- Full-time
- Remote
Experience with any computer automation project.
Added 5 months ago
BC
Electrical Engineer (5-10 years)
BBA Consultants
Toronto, Ontario
- Full-time
…Electrical Discipline. We are currently seeking an Electrical Engineer to join our Corporate Electrical & Automation team to support our expansion in…
Added 3 months ago
GP
Director Mechanical Engineering
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
This position is hybrid, with 3 to 4 days per week in our Toronto waterfront office
Added 3 months ago
FS
FPGA Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…Communications, Aerospace & Defence, Space & Satellite, Industrial Automation, Automotive, Life Sciences & Medical Devices, and Semiconductor engagements. You won't be limited to a single…
Added 3 months ago
FS
FPGA Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…Communications, Aerospace & Defence, Space & Satellite, Industrial Automation, Automotive, Life Sciences & Medical Devices, and Semiconductor engagements. You won't be limited to a single…
Added 3 months ago
S&
Lead Electrical Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Lead efforts performed by group members to ensure successful completion of electrical engineering project deliverables to meet all technical, quality, financial and project controls…
Added 3 months ago
WW
Mechanical Design Engineer III
Watts Water Technologies
Vernon, BC · Tekmar Control Systems
- Full-time
…will be responsible for design and validation of production automation tools and equipment used in the production and quality assurance process to test and calibrate electronics. They will…
Added 3 months ago
S
Senior DevOps Engineer
ShyftLabs
Toronto, ON
- Full-time
-Hybrid Flexibility: Enjoy a hybrid model with three days per week in our Toronto office
Added 1 month ago
Software Engineer (Integrations)
Helcim Inc
Calgary, AB
We are on the hunt for mid level Engineer to join our team! As a Software Engineer, it’s your job to recognize strengths and weaknesses where they exist, provide feedback, and challenge…
Added 2 months ago
M
Cloud Database Engineer II
Marqeta
Remote, Canada
- Full-time
- Remote
We are looking for a Cloud Database Engineer II to join one of our Cloud Platform Engineering teams at Marqeta! You’ll be joining the Cloud Database Engineering team, who are responsible…
Added 3 months ago
BA
Forward Deployed Engineer
Bold AI
Toronto, ON
- Full-time
You are the engineer Bold AI sends into a client's business to make things work. Not a prototype that dies in a demo, not a proof of concept. Production systems that run inside the client's…
Added 1 month ago
TP
Senior Engineer
Team Power Solutions
Saskatoon, SK
- Full-time
At Team Power Solutions, we are an industry leader in Power, Automation & Controls, delivering innovative solutions across engineering, manufacturing, electrical services, instrumentation,…
Added 2 months ago
SE
Power Systems Protection Engineer
Schweitzer Engineering Laboratories (SEL)
Brossard, QC · Canada - Brossard
- Full-time
…outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use innovative technologies and operate at speeds that push other pieces of the grid to go…
Added 5 months ago
E
GTM Engineer: Customer Experience & Lifecycle
Equinix
Toronto, Ontario
- Full-time
Develop onboarding and adoption automation that accelerates time-to-value for new customers and reduces manual coordination across Customer Success and delivery teams

Equinix

GTM Engineer: Customer Experience & Lifecycle

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Jun 5, 2026

Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

We are looking for a builder to elevate how Equinix identifies, engages, and converts new opportunities, designing the automations and AI-powered systems that fuel top-of-funnel pipeline generation across both demand generation and sales development motions. Strong candidates will have a deep understanding of how modern marketing and SDR organizations operate and will bring the technical depth to turn those insights into production-ready agentic workflows. You will operate with high agency, embedded day-to-day with the Sales Development, Sales and Marketing teams you support, grounding every build in what your stakeholders need to be successful. You serve as the bridge between their domain expertise and the GTM AI program, they bring the business context, you bring the build.

Responsibilities

What You Will Do

Automate the research, preparation, and follow-up that surrounds customer conversations so CSMs spend their time on the relationship, not the administrative work around it
Develop onboarding and adoption automation that accelerates time-to-value for new customers and reduces manual coordination across Customer Success and delivery teams
Create intelligent support routing, case deflection, and delivery workflow automation that frees teams from administrative overhead and surfaces escalation risks before they become problems
Serve as the builder for ideas that originate in the field -- when sellers, marketers, or customer success managers identify an opportunity but lack the technical depth to execute on it, you turn their insight into a production-ready solution on their behalf
Act as a trusted advisor to individuals across the GTM organization who are already building their own agents and automations, helping them mature those citizen-built solutions into scalable, governed, production-ready capabilities
Work closely with business context experts to deeply understand the process, the friction, and the intended outcome before building, ensuring every solution is grounded in how the business actually operates, not just how it looks on paper
Partner with the engineering and IT organization on more technically complex builds, bringing the GTM context and business requirements while leveraging their infrastructure and architectural expertise to deliver at scale
Run data-driven experiments on customer experience and post-sale workflows and automation, measure impact against retention, customer satisfaction, and delivery metrics, and scale what works into durable infrastructure
Ensure every solution deployed is built to last, with appropriate guardrails around cost, performance, and operational sustainability so what gets built continues to deliver value without runaway overhead

Qualifications

What You Will Bring

Technical Skills

Hands-on experience building and deploying AI-powered workflows and agentic systems in a production environment, with a track record of writing business logic, designing solution architecture, and shipping reliably at pace
Strong technical foundation with the ability to build, troubleshoot, and iterate on complex workflows
Strong proficiency and experience integrating across Customer Success and service systems, CSP platforms, support tooling, project management systems, and CRM
Experience with LLMs, prompt engineering, and agent design applied to real post-sale workflow problems
Familiarity with data warehouses, BI tools, or event-driven systems
Hands-on experience with Customer Success and service platforms such as Gainsight, Salesforce Service Cloud, or similar tooling

Business and Domain Acumen

Deep understanding of post-sale motions across Customer Success, support, delivery, and renewals, you know what a CSM does, how health scores are built, what drives churn, and what a customer supporter and delivery manager worries about
Familiarity with project and program delivery operations in an enterprise services context
Understanding of customer support operations, case routing logic, and deflection mechanics
Commercial bias: you evaluate every workflow against the retention and delivery outcome it was designed to drive, not just whether it runs cleanly
Curiosity and an experimental mindset, you approach GTM problems like a detective, test hypotheses, and iterate based on what the data shows
Ability to communicate concisely and confidently about technical topics with non-technical stakeholders, and translate business requirements into technical designs

Preferred Experience

10 or more years in a combination of GTM engineering, customer success operations, customer success, service operations, or a technical role embedded within a post-sale organization
Prior experience building agentic or LLM-powered workflows in a B2B enterprise environment
Experience working within or alongside a post-sale or CRO organization with direct accountability to retention or delivery outcomes
Hands-on experience with modern GTM automation and enrichment platforms such as Clay, n8n, Glean, Agentforce, or similar agentic workflow tools is a strong plus

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

United States - Denver Office DEO : 136,000 - 204,000 USD / Annual

United States - Redwood City Office GHQ : 163,000 - 245,000 USD / Annual

United States - Tampa Office TAO : 136,000 - 204,000 USD / Annual

United States - New York City Office NYO1 : 150,000 - 224,000 USD / Annual

Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is a new position within our organization.

Apply on LinkedIn About employer

More about this job

Responsibilities

The GTM Engineer will automate customer interactions to enhance efficiency and develop intelligent support systems. They will collaborate with various teams to create scalable solutions that improve customer experience and retention.

Requirements

Candidates should have extensive experience in GTM engineering and customer success operations, with a strong technical foundation in building AI-powered workflows. Familiarity with customer support operations and the ability to communicate technical concepts to non-technical stakeholders is essential.

Skills

AI-Powered Workflows
Solution Architecture
Workflow Automation
Customer Success
Service Operations
Project Management
Data Analysis
Technical Communication
Integration Skills
Case Routing Logic
Prompt Engineering
Business Logic
Customer Support
Retention Strategies
Experimentation
GTM Automation

Benefits

Health Insurance
Life Insurance
Disability Insurance
Voluntary Plans
Retirement Plan
Paid Time Off
Paid Holidays
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

AI
Workflows
Automation
Customer Success
Sales Development
Demand Generation
Integration
Data Warehouses
BI Tools
Event-Driven Systems
Gainsight
Salesforce Service Cloud
Project Management Systems
Retention
Customer Satisfaction
Delivery Metrics
Agentic Systems
Technical Depth
Business Context
Post-Sale Workflows
Case Deflection
Support Routing
Onboarding Automation
Experimentation
Technical Communication
CSP Platforms
Service Platforms
GTM AI Program
Operational Sustainability
Commercial Bias

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Jobs in Canada