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Added 59 mins ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
…businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is…
Added 5 hours ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
…businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is…
Added 11 hours ago
Power Market Sector Lead, Canada
HDR
Toronto, ON
Full-time
…management, project management, delivery design, quality management, client relationships, identification of opportunities, and will work closely with multi-disciplinary project teams to…
Added 11 hours ago
Senior Enterprise Customer Success Manager
AfterShip
Toronto, ON
Be willing to travel for onsite client meetings, executive sessions, and trade events (up to 20%).
Added 12 hours ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
Maintain a thorough understanding of Concierge Services program deliverables and participate in regular operational meetings to ensure alignment with client and account objectives.
Added 12 hours ago
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
Full-time
…financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance,…
Added 13 hours ago
Commercial Banker Technology - Market Executive - Executive Director
JPMorgan Chase & Co.
Toronto, ON
Full-time
…Industries group. In this role you will be the focal point of client acquisition and ongoing relationships with the world’s most innovative companies. We work both independently and as part…
Added 13 hours ago
Associate, Private Investment Counsel
CIBC
Ottawa, ON
Full-time
Reporting to the Executive Director and Regional Head, the Associate, Investment Counsellor I (AIC I) provides assistance to the Investment Counsellor in servicing the investment needs of…
Added 13 hours ago
Director, Sales & Marketing
Talent Edge
Vancouver, BC
$160,000 to $200,000 CAD / year
Full-time
As trusted Executive & Professional Search partners,Talent Edge brings deep expertise in talent acquisition and advisory across industries. We leverage cutting-edge research and market…
Added 14 hours ago
Enterprise Account Executive
MSP OPERATIONAL CORP
Victoria, BC · Vancouver, BC
$150,000 to $170,000 CAD / year
Full-time
As Enterprise Account Executive, you will drive sales growth by surpassing set targets. This role requires mastery of our diverse solutions suite and the ability to articulate our value…
Added 16 hours ago
Power Market Sector Lead, Canada
HDR
Saskatoon, SK
Full-time
…management, project management, delivery design, quality management, client relationships, identification of opportunities, and will work closely with multi-disciplinary project teams to…
Added 20 hours ago
Leadership Advisor
ghSMART
Canada
Full-time
Lead engagements by analyzing qualitative data, identifying key solutions, and driving strategic outcomes that shape client strategies.
Added 22 hours ago
Air Import Coordinator
ITN Logistics
Mississauga, ON
Full-time
…logistics provider offering end-to-end transportation and logistics solutions. The company focuses on delivering fast, seamless services built on commitment, flexibility, trust,…
Added 1 day ago
Senior Key Account Operation Executive
Ferrero
Field, BC
Full-time
Conducting analysis on the client performance and designing and implementing solutions when needed (new initiatives, additional events, pricing, profit-mix, etc.)
Added 1 day ago
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
$43,000 to $55,000 CAD / year
Full-time
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you…
Added 1 day ago
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
$43,000 to $55,000 CAD / year
Full-time
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you…
Added 1 day ago
Bid Director - Major Infrastructures
EBC Inc.
Mississauga, ON
Ensure proposals fully comply with client requirements while presenting compelling technical, operational, and commercial solutions.
Added 1 day ago
Account Executive
Explorance
Montreal, QC
Full-time
We’re looking for a motivated Account Executive to help us capture new SaaS accounts in the higher education sector. You’ll manage the full sales cycle, deepen client relationships, and…
Added 1 day ago
SR. EXECUTIVE
ARCH Real Estate Ltd
AB · Strathcona County, AB
Full-time
The Senior Executive – Sales will play a pivotal role in driving the sales initiatives of Arch Real Estate Ltd. This individual will be responsible for overseeing and managing a team of…
Added 1 day ago
Senior Proposal Specialist
HDR
Vancouver, BC
Full-time
…world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether…
Added 1 day ago
Responsable comptes stratégiques – Secteur Public
Ricoh
Montreal, QC
Full-time
…Cette personne cherche à bien comprendre l'environnement du client et à aligner les solutions Ricoh appropriées sur ses objectifs stratégiques en développant des relations avec les…
Added 1 day ago
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
Full-time
…Sector business, driving revenue growth through team leadership, client engagement, and market…
Added 1 day ago
Small Business Sales for Ontario - Merchant Services - Vice President
JPMorganChase
Toronto, ON
Full-time
…with Product and implementation teams to deliver competitive, client-focused payment…
Added 1 day ago
Small Business Sales for Western Canada - Merchant Services - Vice President
JPMorganChase
Vancouver, BC
Full-time
…with Product and implementation teams to deliver competitive, client-focused payment…
Added 1 day ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Ottawa, ON · Montreal, QC
Full-time
Create early stage opportunities by managing top customers’ executive level relationships.

Equinix

Managed Svcs Service Manager III

Toronto, ON, Canada

Job type: Full-time
Experience: 5+ years of experience in Service Management, Technical Account Management, Customer Success, IT Operations, Managed Services, or a related customer-facing technical role
Posting language: English
Posted: Sep 25, 2026

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Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

Supports small to large sized field, major, or channel accounts on post sale support items issues and onboarding.

Responsibilities

Account Support

Supports customer account base up to and including high complexity and strategic global accounts
Responsible for ownership and issue resolution. Situations require high level of analysis, judgment, negotiation and problem solving
Monitors churn risk and proactively engages to reduce service-related churn within region or globally
Supports/enables non-standard customer requirements independently
Proactively identifies trends with Customer in globally and methods to improve Customer experience

Issue and Escalation Handling

Post-sale tactical issue resolution
Acts as point of contact with customer on executive escalations or issues independently
Prepares and delivers post mortem reviews when appropriate

Quarterly Business Review

Plays a role in delivery of QBR and QBR preparation
Identifies root cause and drives resolution on cross functional issues
Leads account team in developing customized QBR materials as appropriate
Project manages resolution of follow up actions from QBR's

Service Improvement Plan

Develops, manages and delivers on a service improvement plan

Scheduled Reports

Downloads required data and creates pre-defined reports as per defined schedule
Delivers reports to stakeholder group and answers questions pertaining to the report

Client Management

Reaches out to client(s) to clarify requests
Makes recommendations of what data should be explored and debriefs with client to explain data insights and confirm report

Ad Hoc Reporting

Creates complex ad hoc reports, using insights from data exploration to build comprehensive reports with visualizations and insights

Contracts

Prepares contract documents for execution, provides inputs to legal if leveraging lawyers; resolves standard contractual claims and disputes (e.g. change orders) by gathering information and preparing materials from comparable situations to address claim

Qualifications

Bachelor's degree in information technology, Computer Science, Engineering, Business Administration, or a related field
5+ years of experience in Service Management, Technical Account Management, Customer Success, IT Operations, Managed Services, or a related customer-facing technical role
Practical familiarity with modern IT Service Management (ITSM) platforms such as ServiceNow, Jira Service Management, or equivalent service management tools
Proven ability to identify opportunities for account growth, service expansion, and increased adoption of managed solutions
Experience analyzing customer trends, identifying root causes of service issues, and driving corrective actions to improve customer satisfaction and retention
Strong business acumen with the ability to create, interpret, and present customer-facing business reviews, operational reports, KPI dashboards, service metrics, and executive-level recommendations
Experience coordinating and collaborating with cross-functional stakeholders including Sales, Billing, Operations, IBX/Data Center Operations, Service Delivery, Technical Support, Engineering, and other business functions
Excellent relationship management, communication, and stakeholder engagement skills, with the ability to build trusted partnerships across both customer and internal teams

Preferred Qualifications

ITIL Foundation, ITIL Managing Professional, CITSM, or related Service Management certification
PMP certification or demonstrated project management experience
Knowledge of enterprise infrastructure technologies, including:
Virtualization platforms (Broadcom/VMware)
Networking technologies (Cisco, Juniper, Arista, Dell, Fortinet)
Storage technologies (VAST, NetApp, DDN, MinIO)

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 73,000 - 109,000 CAD / Annual

United States - Dallas Infomart Office DAI : 80,000 - 120,000 USD / Annual

United States - Tampa Office TAO : 80,000 - 120,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.


This posting is a new position within our organization.


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More about this job

Responsibilities

The role involves supporting customer accounts through post-sale issue resolution, onboarding, and proactive churn management. Responsibilities also include leading quarterly business reviews, managing service improvement plans, and creating complex ad hoc reports.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in service management or a customer-facing technical role. Proficiency in ITSM platforms and strong analytical, communication, and cross-functional collaboration skills are required.

Skills

Service management
Technical account management
Customer success
IT operations
Managed services
ITSM
ServiceNow
Jira service management
Data analysis
KPI dashboards
Stakeholder engagement
Relationship management
Project management
Root cause analysis
Contract management
Business acumen

Benefits

Health insurance
Life insurance
Disability insurance
Retirement plan
Paid time off
Paid holidays
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Service management
Technical account management
Customer success
IT operations
Managed services
ITSM
ServiceNow
Jira service management
KPI
Data analysis
Project management
ITIL
PMP
Virtualization
Networking
Storage
Cisco
Juniper
Arista
Dell
Fortinet
VMware
NetApp
Infrastructure
Contract management
Business reviews
Escalation handling
Churn management
Stakeholder management
Cross-functional collaboration

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