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Property Administrator, VGH
UBC Properties Trust
Vancouver, BC
- Full-time
Reporting to the Property Manager, the Property Administrator supports the day-to-day administration of the portfolio and provides project support to the property management team. The…
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Environmental Manager H/F
VINCI
Toronto, ON
- Full-time
The project is distinguished by its proximity to an active nuclear site, requiring rigorous standards of safety, planning and coordination.
Added 2 mins ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
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Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
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Assistant Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
The Assistant Maintenance Manager leverages leadership skills and technical knowledge to lead a team of maintenance mechanics, working in conjunction with robotics, and controls systems…
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Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
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Maintenance Manager
JLL
Cambridge, ON
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 19 mins ago
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District Sales Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
Added 19 mins ago
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Project Manager: Environmental Contracting
Kinetic Environmental
AB · Calgary, AB
- Full-time
Kinetic Environmental Ltd. has an opportunity within our Calgary branch for Project Manager to plan, schedule, organize, direct, control and evaluate hazardous material abatement and…
Added 19 mins ago
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Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
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Client success manager
PrimaryUI
NB · Chiasson Office, NB
- Full-time
Track client goals and monitor project milestones
Added 32 mins ago
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Project Controller
Dasro Consulting Inc.
Calgary, AB
- Contract
The Company’s Pipe Integrity Project Controls Group is seeking a Project Controls Analyst to join our team. The successful candidate will be reporting to the Manager, Project Controls Pipe…
Added 33 mins ago
Paint Mixer Specialist
State Window Corporation
Vaughan, ON
…transforming city skylines with innovation and quality, one project at a…
Added 33 mins ago
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Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
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NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
Added 33 mins ago
NA
Labourer
New Age Group
Concord, ON
- $28 CAD / hour
- Full-time
Reports to: Lead Technician/Operations Manager
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NA
Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
Reports to Lead Technician/Operations Manager
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Jr. Product Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
…correlation, cost and yield optimization, test time reduction, project logistics, and seamless transfer to full-volume manufacturing. We take pride in delivering high-quality products that…
Added 48 mins ago
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Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Accenture’s Utilities Industry and Enterprise group is seeking a Management Consultant Manager, Utilities, to help shape the next chapter of our Utilities Customer practice in Canada. This…
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Manager, Complex Property Tax
Ryan
Calgary, AB
- Full-time
The Property Tax Manager ("Manager") oversees a team of Senior Consultants/Consultants to deliver property tax consulting services for assigned clients. The Manager maintains existing…
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Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
…team members in this role will demonstrate strategic thinking, project management and client management skills that go beyond basic platform knowledge, and help solve real business…
Added 1 hour ago
Project Manager - Mining Consulting
WSP
Mississauga, ON
This opportunity is well suited for a developing Project Manager who is strengthening their delivery, financial, and client management capabilities within a structured project governance…
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Specialist
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Specialist, First Nations and Métis Relations works closely with the Manager & Director in providing key guidance in implementation of the strategic directions set out…
Added 1 hour ago
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Business Transformation Project Manager
Menasha Corporation
Brampton, ON · MPC Brampton Omnihub Plant
- Full-time
The Project Manager, Business Transformation supports the delivery of enterprise business transformation initiatives within the Business Transformation team’s Enterprise Project Management…
Added 1 hour ago
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Account Manager
Desjardins
Amqui, QC · Beauharnois, QC · Gatineau, QC · L'étang-du-nord, QC · La Pocatière, QC · Maria, QC · Montreal, QC · Quebec, QC · Rimouski, QC · Rivière-du-Loup, QC · Vaudreuil-Dorion, QC
- Full-time

Equinix

Managed Svcs Service Manager III

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in Service Management, Technical Account Management, Customer Success, IT Operations, Managed Services, or a related customer-facing technical role
Posting language: English
Posted: Sep 25, 2026

Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

Supports small to large sized field, major, or channel accounts on post sale support items issues and onboarding.

Responsibilities

Account Support

Supports customer account base up to and including high complexity and strategic global accounts
Responsible for ownership and issue resolution. Situations require high level of analysis, judgment, negotiation and problem solving
Monitors churn risk and proactively engages to reduce service-related churn within region or globally
Supports/enables non-standard customer requirements independently
Proactively identifies trends with Customer in globally and methods to improve Customer experience

Issue and Escalation Handling

Post-sale tactical issue resolution
Acts as point of contact with customer on executive escalations or issues independently
Prepares and delivers post mortem reviews when appropriate

Quarterly Business Review

Plays a role in delivery of QBR and QBR preparation
Identifies root cause and drives resolution on cross functional issues
Leads account team in developing customized QBR materials as appropriate
Project manages resolution of follow up actions from QBR's

Service Improvement Plan

Develops, manages and delivers on a service improvement plan

Scheduled Reports

Downloads required data and creates pre-defined reports as per defined schedule
Delivers reports to stakeholder group and answers questions pertaining to the report

Client Management

Reaches out to client(s) to clarify requests
Makes recommendations of what data should be explored and debriefs with client to explain data insights and confirm report

Ad Hoc Reporting

Creates complex ad hoc reports, using insights from data exploration to build comprehensive reports with visualizations and insights

Contracts

Prepares contract documents for execution, provides inputs to legal if leveraging lawyers; resolves standard contractual claims and disputes (e.g. change orders) by gathering information and preparing materials from comparable situations to address claim

Qualifications

Bachelor's degree in information technology, Computer Science, Engineering, Business Administration, or a related field
5+ years of experience in Service Management, Technical Account Management, Customer Success, IT Operations, Managed Services, or a related customer-facing technical role
Practical familiarity with modern IT Service Management (ITSM) platforms such as ServiceNow, Jira Service Management, or equivalent service management tools
Proven ability to identify opportunities for account growth, service expansion, and increased adoption of managed solutions
Experience analyzing customer trends, identifying root causes of service issues, and driving corrective actions to improve customer satisfaction and retention
Strong business acumen with the ability to create, interpret, and present customer-facing business reviews, operational reports, KPI dashboards, service metrics, and executive-level recommendations
Experience coordinating and collaborating with cross-functional stakeholders including Sales, Billing, Operations, IBX/Data Center Operations, Service Delivery, Technical Support, Engineering, and other business functions
Excellent relationship management, communication, and stakeholder engagement skills, with the ability to build trusted partnerships across both customer and internal teams

Preferred Qualifications

ITIL Foundation, ITIL Managing Professional, CITSM, or related Service Management certification
PMP certification or demonstrated project management experience
Knowledge of enterprise infrastructure technologies, including:
Virtualization platforms (Broadcom/VMware)
Networking technologies (Cisco, Juniper, Arista, Dell, Fortinet)
Storage technologies (VAST, NetApp, DDN, MinIO)

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 73,000 - 109,000 CAD / Annual

United States - Dallas Infomart Office DAI : 80,000 - 120,000 USD / Annual

United States - Tampa Office TAO : 80,000 - 120,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.


This posting is a new position within our organization.


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More about this job

Responsibilities

The role involves supporting customer accounts through post-sale issue resolution, onboarding, and proactive churn management. Responsibilities also include leading quarterly business reviews, managing service improvement plans, and creating complex ad hoc reports.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in service management or a customer-facing technical role. Proficiency in ITSM platforms and strong analytical, communication, and cross-functional collaboration skills are required.

Skills

Service management
Technical account management
Customer success
IT operations
Managed services
ITSM
ServiceNow
Jira service management
Data analysis
KPI dashboards
Stakeholder engagement
Relationship management
Project management
Root cause analysis
Contract management
Business acumen

Benefits

Health insurance
Life insurance
Disability insurance
Retirement plan
Paid time off
Paid holidays
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Service management
Technical account management
Customer success
IT operations
Managed services
ITSM
ServiceNow
Jira service management
KPI
Data analysis
Project management
ITIL
PMP
Virtualization
Networking
Storage
Cisco
Juniper
Arista
Dell
Fortinet
VMware
NetApp
Infrastructure
Contract management
Business reviews
Escalation handling
Churn management
Stakeholder management
Cross-functional collaboration

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