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Added 13 mins ago
Senior Data Analyst
National Bank of Canada
Montreal, QC
Full-time
…of the FinCrim Data Warehouse team and report to the Senior Manager – it Delivery – Data and Analytics. Our team stands out for its expertise in data engineering, its culture of…
Added 28 mins ago
Senior Manager, Marketing Analytics
Optro
Remote, Canada
$128,000 to $176,000 CAD / year
Full-time · Remote
…data into decisions the business actually acts on. As Senior Manager, Marketing Analytics, you will own the measurement layer for the entire marketing org - campaign and channel…
Added 28 mins ago
Marketing Operations Manager
Optro
Remote, Canada
$102,000 to $140,000 CAD / year
Full-time · Remote
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Added 1 hour ago
Digital Marketing & Communications Specialist
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Full-time
Ambassador & Influencer Program: Recruit, onboard, and manage a roster of culinary ambassadors; coordinate content deliverables, ensure brand alignment, and measure reach and impact.
Added 1 hour ago
Maintenance Supervisor - Nights
Hartmann Canada Inc
Brantford, ON
$90,000 to $130,000 CAD / year
…Maintenance department. Working closely with the Maintenance Manager and Operations team, the successful candidate will be expected…
Added 1 hour ago
Project Specialist - Security Systems (Capital Projects)
Convergint Technologies Ltd
Mississauga, ON
$70,000 to $90,000 CAD / year
…include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is…
Added 2 hours ago
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Calgary, AB · AB · NS · Oakville, ON · Ottawa, ON · Toronto, ON · Nova Scotia, Nova
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Added 2 hours ago
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Full-time
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Added 2 hours ago
Manager, Collections
Rogers Bank
Vernon, BC
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 2 hours ago
Manager, Collections
Rogers Bank
Pickering, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 2 hours ago
Manager, Collections
Rogers Bank
Ottawa, ON
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 3 hours ago
Director EIAM Strategy &Technical Product Management (Global Security)
RBC
Vancouver, BC · Toronto, ON · Bedford, QC
Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.
Added 3 hours ago
Accounting Manager (18 Month Contract)
Clio
Burnaby, BC · Vancouver, BC
Full-time
As we continue to scale and expand our global footprint, we are looking for a meticulous Accounting Manager to cover an 18 month contract, who excels in people leadership and…
Added 3 hours ago
Marketing CRM Automation Specialist
Resolve Sleep Health
Toronto, ON
Up to $80,000 CAD / year
Full-time
We are currently seeking a Marketing Automation Specialist to join our team. This position is a hybrid role with preference to be based out of Ontario.
Added 3 hours ago
Intermediate Designer – Retail Creative Content
St. Joseph Communications
Toronto, ON
$60,000 to $70,000 CAD / year
Contract
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Added 4 hours ago
B2B Marketing Manager - Business Development
123Dentist
Toronto, ON
$95,000 to $120,000 CAD / year
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Pharmacy Technician Lead, Inventory Control - Temporary Full Time
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Added 4 hours ago
Volumetric Accounting Analyst
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Calgary, AB · Manulife Place
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…operational, and business priorities. This role reports to the Manager, Rates & Volumetric…
Added 4 hours ago
Manager, Financial Reporting & Valuations
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Toronto, ON
Full-time
We are hiring a Manager, Financial Reporting & Analysis, to lead a combined mandate across financial reporting, IFRS 9/ECL valuation analysis, management reporting, and finance automation.…
Added 4 hours ago
Project Manager - ITSM
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NB
We are seeking an experienced Project Manager or Business Analyst with strong IT Service Management (ITSM) experience to support the implementation and improvement of ITSM capabilities…
Added 5 hours ago
Senior Customer Marketing Manager, Growth
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
5+ years in a B2B SaaS Customer Marketing, Growth Marketing, Demand Generation or Program Manager role, with a track record of owning results independently
Added 5 hours ago
Associate Director, Innovation Solutions
BMO
Toronto, ON · FCP
Full-time
Establish a long-term vision for AI, Agentic AI, automation, and emerging technologies.
Added 5 hours ago
Business Advisor
City of Saint John
Saint John, NB
Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 6 hours ago
Digital Marketing & SEO Specialist (B2B, C&I)
Green Integrations Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Experience with backlink analysis or outreach, basic HTML/CSS, Google Tag Manager, schema markup, Canva or similar tools, CRM or marketing automation platforms, and AI-search/AEO…
Added 6 hours ago
Technician, Robotics
Magna International
Brampton, ON
Full-time
Degree, Diploma or Certificate from a Mechatronics; Automation and Robotics Technician; Robotics and Industrial Automation or similar applicable course.

Equinix

Service Management Product Manager

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

The Service Management Product Manager is responsible for the design, governance, and continual improvement of the relevant processes that include but not limited to Change, Request, Knowledge as products and their integrations within the ServiceNow platform. This role focuses on facilitating improvements, deploying the process and product capabilities within ServiceNow, and refining requirements to align with business objectives and platform capabilities. The Product Manager balances stakeholder priorities, data-driven insights, and ServiceNow functionality to deliver scalable, efficient, and customer-focused process outcomes. This position collaborates with business and technical teams across Data Center Operations, Network Operations, and the Digital Innovation Office to drive process maturity and enhance Equinix’s global Service Management capability and customer experience.

Responsibilities

Own the relevant processes as products within the ServiceNow platform, ensuring alignment with ITIL best practices, enterprise standards, and ServiceNow governance
Ensure the timely delivery of the product roadmap while serving as the subject matter expert (SME) on Service Management capabilities and roadmap in ServiceNow and other supporting technologies
Drive process and platform improvements through analysis of operational data, stakeholder feedback, and emerging business needs
Ensure business and operational requirements are prioritized and actionable user stories and technical specifications for ServiceNow configuration and automation
Document and maintain process frameworks, including workflows, directives, and governance standards that define how relevant processes operate within Equinix
Facilitate cross-functional collaboration to balance stakeholder priorities and ensure consistency between process intent and system implementation
Establish and monitor KPIs and performance metrics, using data insights to guide continuous improvement and enhance process efficiency
Perform gap and trend analyses, using ITIL, Lean, and Agile principles to identify opportunities for simplification, automation, or improved customer experience
Champion process adoption and change enablement, developing and maintaining communication, training, and awareness materials
Manage and prioritize the ServiceNow product backlog for Incident and Problem Management, coordinating deployments and enhancements through Agile delivery cycles
Serve as a bridge between operations, technical teams, ensuring technical feasibility, platform sustainability, and alignment with Equinix’s digital strategy
Promote data quality and root cause discipline, leveraging ServiceNow reporting and analytics to drive actionable insights and preventive improvements

Qualifications

Demonstrated experience in Service Management within large, complex organizations (preferably in a service provider or global operations context)
Proven ability to manage Service Management processes as products, with experience defining requirements, influencing design decisions, and managing stakeholder expectations
Strong background in ServiceNow enablement and Service Management process implementation, including workflow configuration, automation, and reporting
Experience in continuous improvement frameworks (Lean, Agile, or ITIL CSI) to evolve process maturity
Required: ITIL Certification
Nice to Have: Scrum, Lean Six Sigma, or ServiceNow System Administrator Certification
Strong analytical and problem-solving skills with the ability to identify improvement opportunities and drive them to completion
Excellent communication and stakeholder management skills, able to influence across business and technical audiences
Adept at translating complex requirements into simple, actionable steps and fostering alignment across diverse teams
Proven ability to work independently and manage ambiguity while balancing multiple priorities
Strategic thinker who is detail-oriented and committed to quality, governance, and scalability

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.


This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.


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More about this job

Responsibilities

The Service Management Product Manager designs, governs, and improves service processes like Change and Knowledge within the ServiceNow platform. They collaborate with cross-functional teams to align platform capabilities with business objectives and drive process maturity.

Requirements

Candidates must have extensive experience in Service Management within complex organizations and strong proficiency in ServiceNow enablement. An ITIL certification is required, while Scrum, Lean Six Sigma, or ServiceNow System Administrator certifications are preferred.

Skills

Service management
Product management
ServiceNow
ITIL
Agile
Lean
Process governance
Stakeholder management
Data analysis
Workflow configuration
Automation
KPI monitoring
Change management
Problem management
Incident management

Benefits

Healthcare coverage
Life insurance
Disability insurance
Group retirement savings plan
Tax-free savings plan
Paid vacation
Paid holidays
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITIL
Product Management
Service Management
Agile
Lean
Lean Six Sigma
Data Center Operations
Network Operations
Digital Innovation
KPI
Automation
Workflow
Governance
Backlog Management
Incident Management
Problem Management
Continuous Improvement
Change Enablement
Analytics
Reporting
Digital Strategy
Stakeholder Management
Service Provider
Global Operations

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