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Equisoft

Global Delivery Manager (IT- SaaS)

Montreal, QC, Canada
HYBRID - Montreal, Canada, Canada

Job type: Full-time
Experience: 3+ years of project/delivery management experience and an additional 5 years of experience in a software IT field.
Posting language: English
Posted: Sep 22, 2026

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Original job description

What is Equisoft?  Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers navigate the challenges of digital transformation – powered by a business needs-driven approach, deep industry knowledge, cutting-edge technologies, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement opportunities and fosters a stimulant environment. If that’s not enough, then check out these other perks below:   

Hiring Location: Canada (Montreal or Quebec City)

You are working hybrid in a collaborative workspace

Internal job title: Global Delivery Manager

Full-time Permanent Role

Benefits available day 1: Medical, Dental, Retirement Plan, Telemedicine Program, Employee Assistance Program, etc.

Flexible hours

Number of hours per week: 40

Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)

Role: The Global Delivery Manager (IT- SaaS), reporting to the Senior Global Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end execution of concurrent carrier engagements, ensuring efficient resource allocation, standardized delivery frameworks, and seamless deployments. The role drives operational efficiency and consistency across the product suite, enabling scalable growth and a strong customer experience.

Leading a core delivery pod specialized across these four products: Apply (eApp/AppCapture), Sync (Portal), Illustrate, and Amplify - for a portfolio of insurance carrier clients.

Your Day with Equisoft:

Maintain a portfolio of Apply, Sync, Illustrate, and Amplify projects and provide regular status through Jira and other communication channels.
Oversee simultaneous delivery of multiple fast-paced carrier implementations and product upgrades.
Develop a project implementation blueprint per product, in collaboration with global and regional PMOs, standardizing future deployments across the product suite.
Support sales from a pricing and scheduling standpoint on new carrier engagements.
Organize project initiation from sales handoff through team assignment, kickoff, and delivery.
Coordinate deliveries with other Equisoft services teams and carrier stakeholders, navigating the integrations, middleware, and technical complexity these projects typically involve.
Own capacity planning and resource-allocation processes for the pod, balancing team capacity against carrier commitments.
Maintain RAID logs and keep stakeholders informed on delivery status, risks, mitigations, and dependencies.
Ensure proper process is followed for product service, change requests, and UAT restructuring across all four product lines.
Identify, raise, and mitigate delivery risks across the pod and escalate to Global Delivery leadership.
Participate in key initiatives spanning the product suite - data mapping, API integrations, middleware upgrades, compliance investigations, and data migrations.

Requirements:

Technical  

Bachelor's Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience
3+ years of project/delivery management experience and an additional 5 years of experience in a software IT field.
Experience managing or implementing B2B SaaS software & full life cycle management projects
Working experience with Jira for project and delivery tracking.
Experience with allocation, resource-planning, or capacity-management software in some capacity (any platform).
Experience defining or tracking KPIs for billability, performance, and resource allocation.
Comfortable working with SharePoint for documentation and collaboration.
Strong general IT/systems literacy - comfortable with data mapping, APIs, and middleware on projects with significant integrations and internal technical complexity.
Successfully delivered several different projects and initiatives of varying sizes, complexities, and budgets.
Customer focus mindset.
Experience working with Agile methodology.
Excellent knowledge French or English (spoken and written)

Soft skills  

Negotiation & Problem Resolution Skills
Ability to build a strong network and relationships across technology, operations, and services.
Strong sense of organization and prioritizing

Analytical and problem-solving skills

Ability to communicate, write and synthesize information

Ability to multi-task in a rapid-paced environment

Team spirit, tact, diplomacy, autonomy, rigor, and discipline

Nice to Have

Experience in the field of insurance or wealth management.
Experience with any type of AI tools like ChatGPT, Claude, etc.

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply About employer

More about this job

Responsibilities

The Global Delivery Manager oversees end-to-end execution of concurrent carrier engagements and manages a core delivery pod specialized in SaaS product implementations. This role ensures operational efficiency, standardized delivery frameworks, and effective resource allocation across a portfolio of insurance carrier clients.

Requirements

Candidates must possess a technical bachelor's degree or equivalent experience, along with at least 8 years of total experience in IT and project management. Proficiency in B2B SaaS implementation, Agile methodology, and technical literacy regarding APIs and middleware is required.

Skills

Project management
Delivery management
SaaS
B2B software
Jira
Resource allocation
Capacity planning
Agile methodology
Data mapping
API integrations
Middleware
KPI tracking
SharePoint
Negotiation
Problem resolution
Stakeholder management

Benefits

Medical
Dental
Retirement plan
Telemedicine program
Employee assistance program
Flexible hours
Educational support

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Project Management
Delivery Management
Insurance
Wealth Management
Jira
Agile
API
Middleware
Data Mapping
Capacity Planning
Resource Allocation
B2B
KPI
SharePoint
Software Implementation
Product Upgrades
Carrier Engagements
IT Systems
Compliance
UAT
Change Requests
Technical Complexity
Digital Transformation
Financial Institutions

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