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Added 6 mins ago
Customer Experience Manager
University of Toronto Press
Toronto, ON · Scarborough, ON
Full-time
The Customer Experience Manager will be driving the execution, implementation and ongoing management of displays, visual merchandising, customer service/selling, and replenishment of the…
Added 6 mins ago
Account Representative
Veolia Environnement SA
Edmonton, AB
Full-time
…Solutions (CMS) division and launch your career in technical sales while contributing to innovation and…
Added 6 mins ago
Team Lead (Full time) - RW&CO
Reitmans (Canada) Ltée/Ltd
Kitchener, ON
Full-time
Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
Added 6 mins ago
Property Manager
Cansel
Edmonton, AB
Full-time
Demonstrated sales, customer service, and relationship-building skills.
Added 6 mins ago
GARAGE - Seasonal Sales Associate - Guildford Town Centre
Groupe Dynamite, Inc Garage
Surrey, BC
Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 6 mins ago
Commercial Account Manager – Small Business
Assiniboine Credit Union
La Salle, MB
Full-time
The Commercial Account Manager – Small Business is at the forefront of driving results and managing risks for a designated portfolio of business members and prospects. Reporting to the…
Added 6 mins ago
Driver
EMCO Corporation
Burlington, ON
Full-time
Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure…
Added 6 mins ago
Corporate Traveller - Onboarding Future Team Leader - Vancouver, Calgary, Toronto, Ottawa.
Flight Centre
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…provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG…
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Personal Trainer
Crunch Fitness Canada
Waterloo, ON
$25 to $40 CAD / hour
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In-House Sales and Leadership Training: Paid training to enhance your skills
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Retail Shift Leader
Canna Cabana
Grande Prairie, AB
Full-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 6 mins ago
Operations Associate (Part-Time) - Pacific Centre
ALO
Vancouver, BC
Part-time
Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
Added 19 mins ago
Senior Manager - Program & Project Management
LTM
ON · Ontario, Canada
$81,215 to $133,000 USD / year
Full-time
We are seeking a strategic and execution focused Senior Technical Program Manager to lead our AIML initiatives You will act as the operational backbone of our Artificial Intelligence…
Added 19 mins ago
Licensed Financial Services Assistant-EN
Canadian Forces Morale and Welfare Services
Comox, BC
$20.75 to $27.64 CAD / hour
Full-time
The Licensed Financial Services Assistant will support advisors assigned to them by their manager. This includes, but is not limited to, proactively calling clients for appointments or…
Added 19 mins ago
Store Lead
Moores Clothing
Winnipeg, MB
Full-time
Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
Added 19 mins ago
Institutional Business Development Manager
QV Investors Inc.
Calgary, AB
Full-time
The Institutional Business Development Manager will lead business development efforts for QV Investors in priority channels. In the near term, the role will be weighted toward new business…
Added 19 mins ago
Customer Service Quality Manager
Merrithew®
Toronto, ON · Scarborough, ON
$75,000 to $100,000 CAD / year
Full-time
Job Title: Customer Quality and Service Supervisor
Added 19 mins ago
Operations Associate (Part-Time) - Pacific Centre
ALO
Vancouver, BC
Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
Added 19 mins ago
Fairgrounds Public Racket Club - General Manager
Fairgrounds
Toronto, ON
$70,000 CAD / year
Full-time
We’re growing and hiring a dynamic, organized, and people-driven General Manager (GM). As General Manager, you own the full site P&L and are accountable for member experience, daily…
Added 19 mins ago
Licensed Sales Manager
Breakside Real Estate Group
Langley (District), BC · Langley, BC
Contract
Role Description The Licensed Sales Manager is a contract, on-site role based in Langley, Surrey, or Coquitlam, BC, responsible for overseeing the sales program for new and existing real…
Added 19 mins ago
Finance Manager
BoomerangFX
Mississauga, ON
$75,000 to $85,000 CAD / year
Full-time
The Finance Manager will play a key role in connecting finance with day-to-day business operations. This position will focus on financial planning, operational performance, revenue…
Added 19 mins ago
Assistant Store Manager Winners Central City
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 19 mins ago
PPC Specialist
Ripple Design & Marketing
Ancaster, ON
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Experience with GA4, Google Tag Manager, and conversion tracking
Added 21 mins ago
Department Sales Manager, Softgoods
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Burlington, ON
Join us as a Softgoods Department Sales Manager, where you’ll lead our team in delivering exceptional service and helping customers find the perfect clothing and accessories for their…
Added 21 mins ago
Meat Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Exeter, ON
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 21 mins ago
Manager, Finance
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
The Manager, Finance is responsible for providing day-to-day finance and related support to the Fresh Merchandising teams for our full-service banners at Sobeys.

Equisoft

Global Delivery Manager (IT- SaaS)

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Experience: 3+ years of project/delivery management experience and an additional 5 years of experience in a software IT field.
Posting language: English
Posted: Sep 22, 2026

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Original job description

What is Equisoft?  Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers navigate the challenges of digital transformation – powered by a business needs-driven approach, deep industry knowledge, cutting-edge technologies, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.

 

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement opportunities and fosters a stimulant environment. If that’s not enough, then check out these other perks below:   

Hiring Location: Canada (Montreal or Quebec City)
You are working hybrid in a collaborative workspace 
Internal job title: Global Delivery Manager
Full-time Permanent Role
Benefits available day 1: Medical, Dental, Retirement Plan, Telemedicine Program, Employee Assistance Program, etc.
Flexible hours   
Number of hours per week: 40
Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)

  

Role: The Global Delivery Manager (IT- SaaS), reporting to the Senior Global Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end execution of concurrent carrier engagements, ensuring efficient resource allocation, standardized delivery frameworks, and seamless deployments. The role drives operational efficiency and consistency across the product suite, enabling scalable growth and a strong customer experience.

Leading a core delivery pod specialized across these four products: Apply (eApp/AppCapture), Sync (Portal), Illustrate, and Amplify - for a portfolio of insurance carrier clients.

Your Day with Equisoft:   

Maintain a portfolio of Apply, Sync, Illustrate, and Amplify projects and provide regular status through Jira and other communication channels.
Oversee simultaneous delivery of multiple fast-paced carrier implementations and product upgrades.
Develop a project implementation blueprint per product, in collaboration with global and regional PMOs, standardizing future deployments across the product suite.
Support sales from a pricing and scheduling standpoint on new carrier engagements.
Organize project initiation from sales handoff through team assignment, kickoff, and delivery.
Coordinate deliveries with other Equisoft services teams and carrier stakeholders, navigating the integrations, middleware, and technical complexity these projects typically involve.
Own capacity planning and resource-allocation processes for the pod, balancing team capacity against carrier commitments.
Maintain RAID logs and keep stakeholders informed on delivery status, risks, mitigations, and dependencies.
Ensure proper process is followed for product service, change requests, and UAT restructuring across all four product lines.
Identify, raise, and mitigate delivery risks across the pod and escalate to Global Delivery leadership.
Participate in key initiatives spanning the product suite - data mapping, API integrations, middleware upgrades, compliance investigations, and data migrations.

Requirements:   

Technical  

Bachelor's Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience
3+ years of project/delivery management experience and an additional 5 years of experience in a software IT field.
Experience managing or implementing B2B SaaS software & full life cycle management projects
Working experience with Jira for project and delivery tracking.
Experience with allocation, resource-planning, or capacity-management software in some capacity (any platform).
Experience defining or tracking KPIs for billability, performance, and resource allocation.
Comfortable working with SharePoint for documentation and collaboration.
Strong general IT/systems literacy - comfortable with data mapping, APIs, and middleware on projects with significant integrations and internal technical complexity.
Successfully delivered several different projects and initiatives of varying sizes, complexities, and budgets.
Customer focus mindset.
Experience working with Agile methodology.
Excellent knowledge French or English (spoken and written)

Soft Skills  

Negotiation & Problem Resolution Skills
Ability to build a strong network and relationships across technology, operations, and services.
Strong sense of organization and prioritizing
Analytical and problem-solving skills
Ability to communicate, write and synthesize information
Ability to multi-task in a rapid-paced environment
Team spirit, tact, diplomacy, autonomy, rigor, and discipline

Nice to Have

Experience in the field of insurance or wealth management.
Experience with any type of AI tools like ChatGPT, Claude, etc.

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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More about this job

Responsibilities

The Global Delivery Manager oversees the end-to-end execution of concurrent carrier engagements and product deployments. They are responsible for resource allocation, maintaining project blueprints, and ensuring operational efficiency across the product suite.

Requirements

Candidates must have a technical bachelor's degree or equivalent experience, along with at least 8 years of total experience in IT and project management. Proficiency in B2B SaaS implementation, Agile methodology, and technical literacy regarding APIs and middleware is required.

Skills

Project management
Delivery management
B2B SaaS
Jira
Resource allocation
Capacity planning
KPI tracking
SharePoint
Data mapping
APIs
Middleware
Agile methodology
Negotiation
Problem resolution
Risk management
Stakeholder management

Benefits

Medical
Dental
Retirement plan
Telemedicine program
Employee assistance program
Flexible hours
Educational support

Visa sponsorship

Not detected in the job text

Keywords

SaaS
IT Services
Project Management
Delivery Management
Jira
SharePoint
Agile
API
Middleware
Data Mapping
Insurance
Wealth Management
B2B
KPI
Capacity Planning
Resource Allocation
Risk Management
UAT
Change Requests
Software Implementation
Digital Transformation
Financial Institutions
Product Upgrades
Carrier Engagements
PMO
Compliance
Data Migration
AI Tools
Technical Literacy
Customer Experience

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