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Added 1 day ago
LH
Registered Respiratory Therapist
Lakeridge Health
ON
- $41.15 to $58.98 CAD / hour
Days and Evenings - 8 and 12 Hour Shifts (Subject to Change) · * Must have satisfactory performance record;
Added 1 day ago
WA
Parts Counter Person - Don Valley North Lexus
WEINS Auto Group
Markham, ON
- $20 to $28 CAD / hour
We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
Added 1 day ago
Financial Services Manager - Whitby Subaru
WEINS Auto Group
Whitby, ON
We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
Added 1 day ago
H
Front Office Agent
Hyatt
Mississauga, ON
- Full-time
Added 1 day ago
EC
Healthcare Navigator
enCompass Community Safety Agency Society
Edmonton, AB
- $68,000 to $74,000 CAD / year
- Full-time
Access appropriate healthcare information systems, including Netcare and Connect Care, to support care coordination and obtain relevant information such as lab results, medication profiles,…
Added 1 day ago
SR
Pharmacist, Hourly Part Time Evening
SDM Ravine Park Plaza (Ghulam Rubbani Pharmacy Inc)
ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 day ago
SA
Assistant Front Store Manager, Hourly Part Time Day
SDM Agincourt Mall (Kma Health Services Inc)
ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 day ago
SN
Pharmacist, Hourly Part Time Evening
SDM Newmarket 1111 Davis (M Sheraly Pharmacy Ltd)
Newmarket, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 day ago
Mechanical Design Engineer
Weldco-Beales MFG Alberta Ltd
Barrie, ON
The Mechanical Design Engineer position is detail-oriented and skilled. This position is required to support design, development, and production of heavy equipment attachments. Reporting to…
Added 1 day ago
SN
198R3-25-2 Mental Health Clinician
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Ohsweken, ON
- Full-time
…designate within the Social Services Child and Family Prevention…
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RH
Housekeeper LTC Part Time
Responsive Health Management Inc.
Hamilton, ON
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Added 1 day ago
RH
Personal Support Worker Part Time- Retirement
Responsive Health Management Inc.
Hamilton, ON
- $18.93 CAD / hour
- Part-time
Personal Support Workers (PSWs) are the heart of long-term care, supporting residents with daily routines and meaningful moments that protect dignity, comfort and choice. PSW reports to the…
Added 1 day ago
Research Assistant
Western University
ON
…outreach programs, specifically, Community Service Learning (CSL) program and total…
Added 1 day ago
Client Care Representative, Group Benefits
Equitable CA
BC
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)
Added 1 day ago
Client Care Representative, Group Benefits
Equitable CA
AB
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)
Added 1 day ago
PV
Supply Educational Assistant
Peterborough Victoria Northumberland and Clarington Catholic DSB
Peterborough, ON
- $28.51 CAD / hour
Requires O.S.S.D., plus two years of specialized training, i.e., Educational Assistant Program, Child Youth Worker, Autism Support Worker, Personal Support Worker or equivalent. Requires…
Added 1 day ago
VC
Registered Nurse (RN), Visiting Nursing - Part-time 0.8
VON Canada (Ontario)
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Our Visiting nurses provide client care in the client’s own home. They provide physical assessments, symptom control support, palliative care, rehabilitation therapy, wound care, education,…
Added 1 day ago
Production Supervisor
Nucor Rebar Fabrication
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…applicable safety rules, regulations, procedures, and guidelines to support the company's goal of zero injuries, demonstrating a strong customer focus, treating others with respect,…
Added 1 day ago
IO
Project Development Engineer
Irving Oil Limited
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- Full-time
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Added 1 day ago
AS
Sales Representative
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- Full-time
Work closely with our Implementation, Training, and Support teams to ensure a smooth hand-off and meet monthly targets
Added 1 day ago
5728 - Assistant Store Manager FT
Hat World Inc.
Guelph, ON
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Added 1 day ago
SC
CSP Scheduler
Stella's Circle Community Services Inc.
NL
- $27.27 to $29.49 CAD / hour
The Program Scheduler plays a key role in ensuing the effective coordination of staffing resources to support safe, consistent and participant-centered service delivery. Working…
Added 1 day ago
CL
Part-Time & Full-Time Sales Associates - Charm Diamond Centres (The Hub)
CJ Limited
Truro, NS
- Full-time
- Part-time
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Added 1 day ago
RH
Food Services Manager Full Time Temporary
Responsive Health Management Inc.
Hamilton, ON
- $65,000 CAD / year
- Full-time
Understands the home’s Continuous Quality Improvement Program and participates in departmental auditing.
Added 1 day ago
AH
Registered Practical Nurse/Registered Nurse – Visit - Cornwall
Access Healthcare Services Inc
Cornwall, ON
- Full-time
…and Champlain region. AHS provides nursing, personal and home support services on behalf of Ontario Health at Home, insurance providers, community partners and private individuals. AHS…

Equitable CA

Client Care Representative, Group Benefits

AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

Location: Alberta

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Client Care Representative at Equitable will answer and resolve group health and dental benefit questions for members, medical providers and internal teams, mainly by phone. They will also refer suspicious claims to the Fraud Investigations team.

Requirements

Equitable needs candidates with prior phone-based customer service experience, ideally in insurance, group benefits or a medical field. Strong listening, interpersonal, verbal and written communication skills and the ability to stay calm under high-stress conditions are required.

Skills

Health and dental benefits knowledge
Customer service
Telephone customer service
Active listening
Conflict de-escalation
Written communication
Verbal communication
Claims investigation
Fraud detection
Problem solving
Stress management
Email correspondence
Insurance claims knowledge

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day
Career growth and learning sessions
Flexible dress code

Keywords

customer service representative
client care
group benefits
health and dental benefits
insurance
claims
fraud investigation
call center
remote work
work from home
customer support
telephone customer service
patient inquiries
benefits administration
Waterloo, ON

Seniority

Entry level

Perks

Generous paid time off
Flexible hours
Retirement plan
Performance bonus

Languages

English

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Work requirements

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