Jobs in Canada

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Added 1 day ago
CG
Brand Ambassador - NS & PEI
Canopy Growth Corp
Halifax, NS
- Full-time
Reporting to the Regional Sales Manager, our Brand Ambassador, Nova Scotia & Prince Edward Island role is the first "feet on the street" of our Sales team and proudly connects with our…
Added 1 day ago
GO
Highway Maintenance Supervisor
Government of the Northwest Territories - Infrastructure
Fort Smith, NT
- $54.44 to $65.03 CAD / hour
- Full-time
Assist the Regional Manager in planning the Highway Maintenance program for the camp for inclusion in the Department¿s overall program estimates.
Added 1 day ago
CG
Regional Sales & Board Manager - Atlantic
Canopy Growth Corp
Halifax, NS · Moncton, NB
- Full-time
The Regional Sales & Boards Manager, Atlantic at Canopy Growth will be responsible for the performance of the Canada Adult Use sales team within the given provinces. Responsibilities…
Added 1 day ago
CG
Regional Sales Manager - Ontario
Canopy Growth Corp
Toronto, ON
- Full-time
The Regional Sales Manager, Ontario at Canopy Growth will be responsible for the performance of the Canada Adult Use sales team within the given province. Responsibilities include and are…
Added 1 day ago
Program Specialist - Central Intake
Mackenzie Health
Vaughan, ON
The Program Specialist, Central Intake – Diagnostic Imaging provides specialized program, project, and educational leadership in support of Mackenzie Health’s Diagnostic Imaging (DI)…
Added 1 day ago
Client Care Representative, Group Benefits - Bilingual (English/French)
Equitable CA
Ottawa, ON
Reports To: Manager, Group Client Care Centre
Added 1 day ago
Client Care Representative, Group Benefits - Bilingual (English/French)
Equitable CA
BC
Reports To: Manager, Group Client Care Centre
Added 1 day ago
Client Care Representative, Group Benefits - Bilingual (English/French)
Equitable CA
AB
Reports To: Manager, Group Client Care Centre
Added 1 day ago
Client Care Representative, Group Benefits
Equitable CA
BC
Reports To: Manager, Group Client Care Centre
Added 1 day ago
Client Care Representative, Group Benefits
Equitable CA
AB
Reports To: Manager, Group Client Care Centre
Added 1 day ago
HP
Nurse Practitioner (Temporary Full Time) - West Prince Primary Care Network - 168101
Health PEI
Alberton, PE
- $57.94 to $65.59 CAD / hour
- Full-time
This position will report clinically to the Manager of West Prince Primary care and supervision support is provided by the network Clinical Lead.
Added 1 day ago
HP
Clerk 5 (Permanent Full-Time) - Public Health Nursing - 175467
Health PEI
Charlottetown, PE
- $26.94 to $29.29 CAD / hour
- Full-time
Applicants must have a good previous work and attendance record
Added 1 day ago
TO
Active Living Coordinator (MPAL)
Town of Bridgewater
Bridgewater, NS
- Full-time
…comprehensive physical activity strategy (2022). Reporting to the Manager of Recreation and Culture, this position works in collaboration with internal departments, surrounding…
Added 1 day ago
RC
Senior HRIS Functional Analyst - Workday HCM and Recruitment
Randstad Canada
Toronto, ON
- Contract
…and distribution centers. Reporting directly to the Chapter Manager of Workday & HR Platforms, you will bridge the gap between complex human resources policies and technical delivery.…
Added 1 day ago
R
Senior Account Manager
Republik
Montréal, QC
- Full-time
We're looking for an experienced account manager who can hit the ground running, earn clients' trust and independently lead a project from brief to delivery. You'll take charge of a diverse…
Added 1 day ago
P-
Project Manager I, Reporting & Custom CCL, Regional Digital Solutions
PHSA - Provincial Health Services Authority
Burnaby, BC
- $90,770 to $130,481 CAD / year
- Full-time
- Temporary
Reporting & Custom CCL, Regional Digital Solutions
Added 1 day ago
7724 - Store Manager (H)
Hat World Inc.
Charlottetown, PE
Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
Added 1 day ago
IH
Registered Nurse - Perinatal
Island Health
Port Alberni, BC
- Per diem
Reports to the Nurse Manager, or designate, the Registered Nurse - Perinatal plans and provides direct nursing care to obstetrical patients in the hospital in accordance with the…
Added 1 day ago
TR
Infrastructure Engineer - Environmental (Engineer)
The Regional Municipality of York
Newmarket, ON
- Full-time
- Temporary
Reporting to a Project Manager, is responsible for reviewing existing wastewater discrete assets; developing and implementing various wastewater infrastructure management programs,…
Added 1 day ago
SH
Coordinator, Paramedic Practice - Regional Base Hospital - Regular full-time - 2026-19191
Sunnybrook Health Sciences Centre
Toronto, ON
- Full-time
The Sunnybrook Centre for Prehospital Medicine, Regional Base Hospital Program, is responsible for providing medical oversight through certification, recertification, continuing education,…
Added 1 day ago
INSIDE SALES/ADMINISTRATIVE SUPPORT
Beaver Regional Waste Managemt Services Commission
Edmonton, AB
Reporting to Tamara Sutherland, Sales and Account Manager, this position will respond to customer inquiries, prepare pricing, process waste permits and manifests, and maintain customer…
Added 1 day ago
RT
Associate Portfolio Manager
Royal Trust Corporation of Canada
Waterloo, ON
- Full-time
Proactively participate in regional/national projects that seek to continuously improve upon client solutions as well as operation efficiencies.
Added 1 day ago
Client Care Manager (Temp)
I HAVE A CHANCE SUPPORT SERVICES LTD
Stony Plain, AB
Employee Assistance Program (EAP) – including Lumino Health Virtual Care
Added 1 day ago
Physiotherapist
Lifemark Health Group
ON
Step 2: Meet Our Leadership: Next, you’ll have a video or in-person interview with a Staffing Manager Regional Director.
Added 1 day ago
Accounts Payable Technician - Freight
Performance Fluid Experts Group
Montréal, QC
…brite, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering…

Equitable CA

Client Care Representative, Group Benefits

AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

Location: Alberta

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Client Care Representative at Equitable will answer and resolve group health and dental benefit questions for members, medical providers and internal teams, mainly by phone. They will also refer suspicious claims to the Fraud Investigations team.

Requirements

Equitable needs candidates with prior phone-based customer service experience, ideally in insurance, group benefits or a medical field. Strong listening, interpersonal, verbal and written communication skills and the ability to stay calm under high-stress conditions are required.

Skills

Health and dental benefits knowledge
Customer service
Telephone customer service
Active listening
Conflict de-escalation
Written communication
Verbal communication
Claims investigation
Fraud detection
Problem solving
Stress management
Email correspondence
Insurance claims knowledge

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day
Career growth and learning sessions
Flexible dress code

Keywords

customer service representative
client care
group benefits
health and dental benefits
insurance
claims
fraud investigation
call center
remote work
work from home
customer support
telephone customer service
patient inquiries
benefits administration
Waterloo, ON

Seniority

Entry level

Perks

Generous paid time off
Flexible hours
Retirement plan
Performance bonus

Languages

English

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Work requirements

Jobs in Canada