Jobs in Canada

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Added 22 hours ago
AS
Sales Representative
ACCEO Solutions Inc.
NB · Calgary, AB
- Full-time
Work closely with our Implementation, Training, and Support teams to ensure a smooth hand-off and meet monthly targets
Added 22 hours ago
US
Senior Product Designer
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Montréal, QC
- Full-time
Added 22 hours ago
BD
Housing Navigator
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…emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable…
Added 22 hours ago
GG
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- Full-time
Assist in the preparation of mine plans, layouts, and engineering designs to support safe and efficient underground mining operations.
Added 22 hours ago
Professional Senior, Engineering - Avionics Systems
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Conseiller(ère) juridique/Legal Counsel
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Added 22 hours ago
Conseiller(ère) juridique/Legal Counsel
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Montréal, QC
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Added 22 hours ago
LH
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ON
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Days and Evenings - 8 and 12 Hour Shifts (Subject to Change) · * Must have satisfactory performance record;
Added 22 hours ago
WA
Parts Counter Person - Don Valley North Lexus
WEINS Auto Group
Markham, ON
- $20 to $28 CAD / hour
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Added 22 hours ago
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WEINS Auto Group
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H
Front Office Agent
Hyatt
Mississauga, ON
- Full-time
Added 22 hours ago
EC
Healthcare Navigator
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Edmonton, AB
- $68,000 to $74,000 CAD / year
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Added 22 hours ago
SR
Pharmacist, Hourly Part Time Evening
SDM Ravine Park Plaza (Ghulam Rubbani Pharmacy Inc)
ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 22 hours ago
SA
Assistant Front Store Manager, Hourly Part Time Day
SDM Agincourt Mall (Kma Health Services Inc)
ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 22 hours ago
SN
Pharmacist, Hourly Part Time Evening
SDM Newmarket 1111 Davis (M Sheraly Pharmacy Ltd)
Newmarket, ON
- Part-time
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Added 22 hours ago
Mechanical Design Engineer
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Barrie, ON
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Added 22 hours ago
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198R3-25-2 Mental Health Clinician
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- Full-time
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RH
Housekeeper LTC Part Time
Responsive Health Management Inc.
Hamilton, ON
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Added 22 hours ago
RH
Personal Support Worker Part Time- Retirement
Responsive Health Management Inc.
Hamilton, ON
- $18.93 CAD / hour
- Part-time
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Added 22 hours ago
Research Assistant
Western University
ON
…outreach programs, specifically, Community Service Learning (CSL) program and total…
Added 22 hours ago
Client Care Representative, Group Benefits
Equitable CA
BC
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)
Added 22 hours ago
Client Care Representative, Group Benefits
Equitable CA
AB
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)
Added 22 hours ago
PV
Supply Educational Assistant
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Peterborough, ON
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Requires O.S.S.D., plus two years of specialized training, i.e., Educational Assistant Program, Child Youth Worker, Autism Support Worker, Personal Support Worker or equivalent. Requires…
Added 22 hours ago
VC
Registered Nurse (RN), Visiting Nursing - Part-time 0.8
VON Canada (Ontario)
ON
- Part-time
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Added 22 hours ago
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Equitable CA

Client Care Representative, Group Benefits

BC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.

Reports To: Manager, Group Client Care Centre
Department: Group Client Care Centre
Term: Permanent Full-Time
Schedule: Monday to Friday, 11:00 AM to 7:00 PM ET
Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

Location: British Columbia

What you’ll do: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

What you’ll bring:

Previous experience in a phone-based customer service role is required
Previous experience in an insurance company, group benefits role, or a related medical field is preferred
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
Ability to handle high stress levels in a fast-paced production environment
Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Client Care Representative at Equitable will answer health and dental benefit questions, mainly by phone and also by email, and resolve customer problems. They will also refer suspicious claims to the Fraud Investigations team.

Requirements

Candidates need prior experience in a phone-based customer service role, with insurance, group benefits or medical experience as an asset. Strong listening, communication and interpersonal skills, and the ability to stay calm under high stress, are needed.

Skills

Customer service
Inbound telephone support
Group benefits knowledge
Health and dental products
Email correspondence
Active listening
Conflict resolution
Stress management
Investigative thinking
Fraud referral
Interpersonal communication
Written communication
Verbal communication

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day
Career growth and learning sessions
Dress for your day

Keywords

customer service
client care
group benefits
health and dental benefits
insurance
call centre
inbound calls
claims
fraud referral
customer support
remote work
work from home
email support
insurance customer service
benefits administration
medical benefits

Seniority

Entry level

Perks

Generous paid time off
Retirement plan
Performance bonus

Tools

Languages

English

Report this job

Work requirements

Jobs in Canada