Jobs in Canada

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Added 7 mins ago
NL
Optician
New Look Vision Group
Longueuil, QC · St-Hubert, QC
- Full-time
Provide expert advice on the care of contact lenses and optical products.
Added 8 mins ago
DS
Senior Technical Account Manager
Dash Social
Halifax, NS
- Full-time
You will be an expert and well versed in the entire Dash ecosystem that can support any brand needs through training to ensure adoption. Working across teams (Account Owners, Product…
Added 8 mins ago
V
Client Success Representative
Vistera
Coquitlam, BC
- Full-time
Be the voice of the expert internally: Surface trends, blockers, and feature requests to Product, Marketing, and Leadership to continuously improve the expert experience. Seek out and…
Added 8 mins ago
KM
Cyber Security Analyst (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $62,800.26 to $90,276 CAD / year
- Full-time
Added 23 mins ago
TG
Market Supervisor
TMX Group
Montreal, QC
- Full-time
Must Have(s):
Added 38 mins ago
N
Director – Enterprise Risk Management
Nasdaq
St. John's, NL
- Full-time
…Verafin business. The position will report to the GRM Head of Expert Functions and will be leading the Enterprise Risk Management initiatives for the Verafin business. The position will be…
Added 38 mins ago
Accountant - Revenue & Production
WestMET Group
AB
…directly involved with transforming legacy mine sites with expert reclamation services and building a sustainable future for the energy and mineral industries. Our diverse Team also leads…
Added 38 mins ago
CASH - Cashier
Sporting Life Group
Toronto, ON
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
Added 38 mins ago
ECOMM SL - E-Commerce Shipping Associate
Sporting Life Group
Toronto, ON
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
Added 38 mins ago
I
SENIOR ELECTRONICS TECHNICIAN
InterTalk
Dartmouth, NS
- Full-time
The heart of this role is a senior hands-on technical expert who keeps our production moving. You’ll help manage the resources (materials, schedules, and know-how), not a team of direct…
Added 38 mins ago
C
Fashion Advisor
CHANEL
Toronto, ON · HOLT RENF. TORONTO YORKD FA
- Full-time
Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.
Added 53 mins ago
M
Senior Financial Analyst
Manulife
Toronto, ON · Montreal, QC
- Full-time
…investment management services to affiliates’ retail clients through product offerings of Manulife and John Hancock. It manages a broad range of investments including public and private…
Added 53 mins ago
C
Home & Farm Sales Advisor (Full-time) - Red Deer - Central Alberta Co-op
Co-op
Red Deer, AB
- Full-time
…of a team dedicated to delivering top-quality products and expert advice to our customers in the home and farm industries. We are participating in the Alberta Youth Incentive Program which…
Added 1 hour ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Mont-Laurier, QC
- Part-time
Agir à titre d’expert dans les secteurs désignés des stocks de produits, de l’emplacement des produits et des dates de péremption.
Added 1 hour ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Agir à titre d’expert dans les secteurs désignés des stocks de produits, de l’emplacement des produits et des dates de péremption.
Added 1 hour ago
VT
Hardware Engineer
VANJOBS Technical Recruiters
Vancouver, BC
- Full-time
A full-time, onsite role, you must live within reasonable commuting distance to the Richmond office
Added 1 hour ago
R
Yard Supervisor - Full Time
RONA
Sherwood Park, AB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
A
Adventure Concierge
AccorHotel
Banff, AB
- Up to $24 CAD / hour
- Full-time
Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings.
Added 1 hour ago
T
Enterprise Business Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Job Role & Profile: B2B Sales Customer Expert II
Added 1 hour ago
LQ
Quality Control Technician
LM Quality Staffing Inc.
Brampton, ON
- Other
The Quality Control Technologist is responsible for analytical product testing at various stages of the production process. Ensuring accuracy with all testing conducted, they compile and…
Added 1 hour ago
AD
Cost Accounting Manager
Amalgamated Dairies Limited PEI
Summerside, PE
- Full-time
We are looking for an experienced, hands-on Cost Accounting Manager to lead product and plant costing across ADL's manufacturing operations.
Added 1 hour ago
Q-
MONTREAL [hybrid] - Business Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New…
Added 1 hour ago
SL
Store Manager - Sofa Land
Sofa Land
AB · Edmonton, AB
- Full-time
Ensure a premium shopping experience by coaching the team on selling, product knowledge, and customer relationship-building.
Added 1 hour ago
CCC Intelligent Solutions Analyst
Equitable
Waterloo, ON
Reports To: Product Owner, CCC Shared Services
Added 1 hour ago
DI
Senior Underwriter-Financial Lines
Definity Insurance Company
Toronto, ON
- Full-time
…exceptional service and expertise. You will also serve as a local expert and a mentor for other team members in the…

Equitable

CCC Intelligent Solutions Analyst

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years experience as a Business Analyst on medium to large projects
Posting language: English
Posted: Nov 12, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Client Care Centre Intelligent Solutions Analyst, you will play a key role in identifying business needs, solving complex problems, and supporting the achievement of business goals and objectives. Through research, analysis, and collaboration with stakeholders, you will assess current processes, document requirements, and recommend effective solutions that may include training, process improvements, business rule changes, technology enhancements, or new system implementations. Leveraging your analytical skills and understanding of business operations, you will help ensure project success by accurately defining requirements, managing scope, and supporting the delivery of solutions on time and within budget.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Product Owner, CCC Shared Services
Department: Client Care Centre Services

Term: Permanent Full-Time

What you’ll do:

Assess, research, analyze and document sponsor/stakeholder needs
Recommend business solutions that satisfy sponsor/stakeholder needs with focus on process improvement opportunities
Analyze on call drivers into the Contact Centre including recommendations on how to mitigate or eliminate calls
Process mapping and revising documentation for processes within the CC and between CC and admin areas or other areas outside the CC. This includes negotiating better TAT’s if applicable
Attend project/initiative meetings, either IT or Operational focused, on behalf of the CC to identify any impacts to the CC
Work with the Individual Project and Training team to ensure proper documentation and tools are provided to the CSR’s
Manage CC operational initiatives as needed
Subject matter expert on the Individual CC
Assess training needs for all projects and initiatives along with Training team
Provide back up to the Specialist team as needed
Recommend business solutions with a focus on process improvement
Act as sole BA on medium to large projects
Consult and coordinates with stakeholders to design and map business processes and procedures
Lead Business Requirement sessions and identifies, tracks and escalates issues for resolution
Prepare and consolidates requirements documentation
Creates or assists others in the writing of user documentation, instructions and procedures
Identify and escalate project risks and issues
Work in partnership with Quality Assurance Analysts to ensure test strategy mitigates business risk
Seek to identify and support resolution of system related production problems quickly, to diminish the impact on productivity and service standards
Assess the magnitude and implications of each problem to determine the best approach to resolution

What you’ll bring:

Previous experience within the contact center space/domain
Strong organization skills and well-developed project management skills
Influencing skills with the ability to negotiate with representatives from other areas
Thorough knowledge and understanding of analysis and productivity improvement methodologies
3-5 years experience as a Business Analyst on medium to large projects
Post secondary degree or equivalent combination of education and work experience
High level of accuracy and attention to detail
Documentation & presentation skills
Strong motivational and communication skills
Adaptable to change
Conceptual Thinking: ability to make the complex simple or link together things not obviously relate
Problem Solving: identifies optimal solutions based on the analysis of causes
Knowledge of the various stages of the business analysis process, including business requirements, data mapping, screen design, workflows, etc
Solid self-management and time management skills
Knowledge of process improvement methodology
In-depth understanding of technical support for system updates & queries
Ability to consider both sides when making decisions (corporate/client) and anticipate potential outcomes (positive/negative)

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The analyst will identify business needs, document requirements, and recommend process improvements or technology solutions to support business goals. They will also act as a liaison between stakeholders and technical teams to ensure project success and operational efficiency.

Requirements

Candidates must have 3-5 years of experience as a Business Analyst, preferably within a contact center environment. A post-secondary degree or equivalent combination of education and experience is required.

Skills

Business analysis
Process improvement
Project management
Stakeholder management
Requirements gathering
Process mapping
Data analysis
Technical support
Communication skills
Problem solving
Documentation
Quality assurance
Time management
Conceptual thinking
Negotiation

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Contact Centre
Process Improvement
Project Management
Requirements Documentation
Stakeholder Management
Business Requirements
Data Mapping
Workflow Design
Quality Assurance
System Implementation
Operational Initiatives
Business Rules
Technical Support
Analytical Skills
Communication
Problem Solving
Documentation
Time Management
Conceptual Thinking

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Work requirements

Jobs in Canada