Jobs in Canada

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Added 7 mins ago
BG
Analyst (Project Loan Monitor/ Quantity Surveyor)
BTY Group
Montreal, QC
- Full-time
Understand specialist consultant reports and impact on development proposals.
Added 7 mins ago
L
Principal Project Planner (Minerals Processing - EPCM)
Lycopodium
Mississauga, ON
- Full-time
Provide specialist advice in designated areas of expertise.
Added 7 mins ago
HI
Clinical Sales Specialist (St. John's, Newfoundland)
H.A.L.O Inc.
Toronto, ON
- Full-time
…HALO’s virtual observer monitors 6-12 patients at once for at-risk…
Added 7 mins ago
CS
Information Technology Operations Specialist
Confiar Services
Toronto, ON
- $60 to $65 CAD / hour
- Contract
We are looking for an experienced IT Operations Analyst with strong expertise in Vulnerability Management, Risk Assessment, Server Operations, and Patch Management. The ideal candidate…
Added 7 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Moose Jaw, SK
- Full-time
As a Technical Specialist, Project Management, you’ll support the delivery of a wide range of routine to moderately complex infrastructure projects. While growing your career in a…
Added 7 mins ago
TM
Enterprise Report Developer
Tech Manitoba
Winnipeg, MB
- Internship
Added 22 mins ago
D
Business Analyst
Dexian
Mississauga, ON
- Contract
Role: Business Analyst - Cross Border Data Clearance (CBDC) Specialist · The Cross Border Data Clearance (CBDC) Specialist is an execution-focused role within the Enterprise Data Office (EDO)
Added 22 mins ago
AS
Data Clearance Specialist
Axelon Services Corporation
Mississauga, ON
- $60 to $64 CAD / hour
- Contract
Experience working with global regulatory frameworks governing data handling, sharing, retention, and cross-border transfers
Added 22 mins ago
S
Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
- Contract
Must have strong computer skills: Advanced excel skills, Microsoft Office and/or iOS
Added 22 mins ago
SC
Excess Soil Specialist – HaLRT Project
SYSTRA Canada
Hamilton, ON
- Full-time
Reporting to the Environmental Head and Part of a large Rail & Transit Project, Systra is looking for a Soils Specialist for the team.
Added 22 mins ago
CCC Intelligent Solutions Analyst
Equitable
Waterloo, ON
Provide back up to the Specialist team as needed
Added 22 mins ago
I
Sr. Manager, Tax Audit & Risk
IMAX
Mississauga, ON · Sheridan Park
- Full-time
IMAX is seeking a Senior Manager, Tax Audit & Risk to join our Finance team at our Sheridan Park office in Mississauga. Reporting to the Vice President, Tax, this role will play a critical…
Added 37 mins ago
H
Specialist, Project Management and Planning (Major Projects)
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…include; scope development, feasibility, estimating/budgeting, risk analysis, scheduling, drawing production code reviews, infection control requirements, staging, commissioning, project…
Added 51 mins ago
D
Data Governance / Data Privacy Specialist
Dexian
ON · Ontario, Canada
- $60 to $70 CAD / hour
- Contract
Manage cross-border data transfer assessments and clearances end-to-end
Added 52 mins ago
QA Specialist
BWXT
Ottawa, ON
Must have the ability to understand complex operations from a broad perspective
Added 1 hour ago
SC
Member Experience Advisor - Atrium (Casual)
Servus Credit Union
Lloydminster, SK
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 1 hour ago
VC
Ecommerce Customer Support Specialist
Vos Collection
Remote, Canada
- Temporary
- Remote
Fraud Review Support: Complete routine order and address verification, document outreach, and support approved release checks; hold and escalate high-risk or conflicting cases.
Added 1 hour ago
Z
Senior Penetration Tester With Red Team + AI
Zoho
Toronto, ON
- Contract
Senior (6-8 yrs),Others,AI Red Team testing specialist executing adversarial testing using a specialized AI Red Teaming tool to simulate attacks against LLM systems, identify…
Added 1 hour ago
MD
OSP IT Advanced Project Manager - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 1 hour ago
AOG Specialist - YYC
WestJet Group
Calgary, AB
Capable of working 12-hour shifts on a 5-days-on / 5-days-off rotating schedule, including day, mid, and night shifts
Added 1 hour ago
CP
Sr. Specialist Market Risk
Capital Power
Calgary, AB
- Full-time
Hybrid work with 3 days in office
Added 1 hour ago
B
Director Advisor Sales
BMO
Toronto, ON · FCP
- Full-time
Manages day to day operational tasks to ensure necessary compliance activities are being completed according to established policies and procedures and mitigating risk appropriately.
Added 1 hour ago
OI
Senior Project Management Specialist
OXARO Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
…governance forums, integrated planning, executive reporting, risk and dependency management, decision tracking, and change…
Added 1 hour ago
TP
HR Employment Documentation Specialist
The Portfolio Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking a dynamic, motivated, and high-performing HR professional to join a fast-paced Employment Consultancy Services team as an Employment Documentation Specialist.
Added 1 hour ago
CP
Sr. Specialist Market Risk
Capital Power
Calgary, AB
- Full-time
Hybrid work with 3 days in office

Equitable

CCC Intelligent Solutions Analyst

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years experience as a Business Analyst on medium to large projects
Posting language: English
Posted: Nov 12, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Client Care Centre Intelligent Solutions Analyst, you will play a key role in identifying business needs, solving complex problems, and supporting the achievement of business goals and objectives. Through research, analysis, and collaboration with stakeholders, you will assess current processes, document requirements, and recommend effective solutions that may include training, process improvements, business rule changes, technology enhancements, or new system implementations. Leveraging your analytical skills and understanding of business operations, you will help ensure project success by accurately defining requirements, managing scope, and supporting the delivery of solutions on time and within budget.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Product Owner, CCC Shared Services
Department: Client Care Centre Services

Term: Permanent Full-Time

What you’ll do:

Assess, research, analyze and document sponsor/stakeholder needs
Recommend business solutions that satisfy sponsor/stakeholder needs with focus on process improvement opportunities
Analyze on call drivers into the Contact Centre including recommendations on how to mitigate or eliminate calls
Process mapping and revising documentation for processes within the CC and between CC and admin areas or other areas outside the CC. This includes negotiating better TAT’s if applicable
Attend project/initiative meetings, either IT or Operational focused, on behalf of the CC to identify any impacts to the CC
Work with the Individual Project and Training team to ensure proper documentation and tools are provided to the CSR’s
Manage CC operational initiatives as needed
Subject matter expert on the Individual CC
Assess training needs for all projects and initiatives along with Training team
Provide back up to the Specialist team as needed
Recommend business solutions with a focus on process improvement
Act as sole BA on medium to large projects
Consult and coordinates with stakeholders to design and map business processes and procedures
Lead Business Requirement sessions and identifies, tracks and escalates issues for resolution
Prepare and consolidates requirements documentation
Creates or assists others in the writing of user documentation, instructions and procedures
Identify and escalate project risks and issues
Work in partnership with Quality Assurance Analysts to ensure test strategy mitigates business risk
Seek to identify and support resolution of system related production problems quickly, to diminish the impact on productivity and service standards
Assess the magnitude and implications of each problem to determine the best approach to resolution

What you’ll bring:

Previous experience within the contact center space/domain
Strong organization skills and well-developed project management skills
Influencing skills with the ability to negotiate with representatives from other areas
Thorough knowledge and understanding of analysis and productivity improvement methodologies
3-5 years experience as a Business Analyst on medium to large projects
Post secondary degree or equivalent combination of education and work experience
High level of accuracy and attention to detail
Documentation & presentation skills
Strong motivational and communication skills
Adaptable to change
Conceptual Thinking: ability to make the complex simple or link together things not obviously relate
Problem Solving: identifies optimal solutions based on the analysis of causes
Knowledge of the various stages of the business analysis process, including business requirements, data mapping, screen design, workflows, etc
Solid self-management and time management skills
Knowledge of process improvement methodology
In-depth understanding of technical support for system updates & queries
Ability to consider both sides when making decisions (corporate/client) and anticipate potential outcomes (positive/negative)

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The analyst will identify business needs, document requirements, and recommend process improvements or technology solutions to support business goals. They will also act as a liaison between stakeholders and technical teams to ensure project success and operational efficiency.

Requirements

Candidates must have 3-5 years of experience as a Business Analyst, preferably within a contact center environment. A post-secondary degree or equivalent combination of education and experience is required.

Skills

Business analysis
Process improvement
Project management
Stakeholder management
Requirements gathering
Process mapping
Data analysis
Technical support
Communication skills
Problem solving
Documentation
Quality assurance
Time management
Conceptual thinking
Negotiation

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Contact Centre
Process Improvement
Project Management
Requirements Documentation
Stakeholder Management
Business Requirements
Data Mapping
Workflow Design
Quality Assurance
System Implementation
Operational Initiatives
Business Rules
Technical Support
Analytical Skills
Communication
Problem Solving
Documentation
Time Management
Conceptual Thinking

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Work requirements

Jobs in Canada