Jobs in Canada

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Added 2 mins ago
PF
Responsable de l'architecture logicielle | Head of Software Architecture
Power Factors
Remote, Canada
- Remote
Added 2 mins ago
VC
Senior Commerce Engineer
Valsoft Corporation
Remote, Canada
- $120,000 to $135,000 CAD / year
- Remote
Lead technical resolution of production incidents, including service restoration, root-cause analysis and corrective fixes.
Added 2 mins ago
SS
Senior Mechanical Designer
Samuel, Son & Co.
Waterloo, ON
- $42.83 to $55.56 CAD / hour
- Full-time
Lead the mechanical design and development of custom automation equipment, robotic cells, production lines, and integrated manufacturing systems.
Added 2 mins ago
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Sr Electrical, Instrumentation & Controls Engineer - Water Technologies
Veolia | Water Tech
Oakville, ON
- Full-time
Controls and Programming, supporting our production facilities, participating in customer facing factory
Added 17 mins ago
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National Technical Services Manager, Ruminants
Brunel
Canada
- Full-time
Serve as the national technical lead for our client’s ruminant portfolio across Canada.
Added 17 mins ago
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Electrical & Instrumentation Engineer - Water Technologies
Veolia | Water Tech
Oakville, ON
- Full-time
All vendors must have a
Added 17 mins ago
P&
I&IT Senior Solutions Designer
Public & Business Services & Procurement | Services au public et aux entreprises & Approvisionnement
Toronto, ON · North York, ON
- $92,976 to $135,136 CAD / year
- Temporary
This role is dynamic and requires a blend of technical skills, strategic thinking, and effective communication. It's a great opportunity to lead impactful projects and drive technological…
Added 17 mins ago
TM
Enterprise Report Developer
Tech Manitoba
Winnipeg, MB
- Internship
Reporting to the Enterprise Analytics Solutions Lead, the Enterprise Report Developer is responsible for enabling data-driven decision-making across Manitoba Hydro by designing, developing,…
Added 17 mins ago
D-
Architecte Oracle Fusion (contrat 24+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
Français requis, Anglais étant un atout · French required, English as an asset
Added 31 mins ago
PH
Assistant Manager, Front End Processing
Public Health Ontario
Toronto, ON
- Full-time
…disciplines/services in a diagnostic laboratory setting to provide technical oversight and lead day-to-day operations to deliver a variety of public health laboratory…
Added 32 mins ago
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MONTREAL [hybrid] - Business Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Take ownership of critical projects and lead Operating Committee and Steering Committee meetings.
Added 32 mins ago
S
Logistics Manager
Stella-Jones
Shelburne, ON
- $87,900 to $109,900 CAD / year
- Contract
…and serves as the essential operational bridge between plant production, Outside Sales Representatives (OSRs), and Corporate Supply Chain. Combining hands-on yard and floor leadership with…
Added 32 mins ago
QW
Lead java full Stack Developer
Quantum World Technologies Inc.
Kitchener, ON
- Contract
Troubleshoot production issues and improve application reliability.
Added 32 mins ago
MH
Enterprise Report Developer
Manitoba Hydro
Winnipeg, MB
- Full-time
Reporting to the Enterprise Analytics Solutions Lead, the Enterprise Report Developer is responsible for enabling data-driven decision-making across Manitoba Hydro by designing, developing,…
Added 32 mins ago
SS
Senior Mechanical Designer
Samuel, Son & Co.
Waterloo, ON
- $42.83 to $55.56 CAD / hour
- Full-time
- Lead the mechanical design and development of custom automation equipment, robotic cells, production lines, and integrated manufacturing systems.
Added 32 mins ago
PF
Responsable de l'architecture logicielle | Head of Software Architecture
Power Factors
Montreal, QC
- Full-time
Added 32 mins ago
CCC Intelligent Solutions Analyst
Equitable
Waterloo, ON
Lead Business Requirement sessions and identifies, tracks and escalates issues for resolution
Added 32 mins ago
Logistics Manager
Stella-Jones
Shelburne, ON
…and serves as the essential operational bridge between plant production, Outside Sales Representatives (OSRs), and Corporate Supply Chain. Combining hands-on yard and floor leadership with…
Added 32 mins ago
AC
Quality Control Manager – Heavy Maintenance
Avmax Careers - Canada
Calgary, AB
- Full-time
Lead and manage the Quality Control function, including oversight of inspection personnel and Aircraft Certification Authority (ACA) and Shop Certification Authority (SCA) holders.
Added 32 mins ago
TM
Vehicle Program Manager
Taiga Motors
Montreal, QC
- Full-time
…products from initial concept through to a successful Start of Production (SOP). Reporting directly to the CEO, you will act as a trusted integrator across the organization, removing…
Added 47 mins ago
ML
Maintenance Supervisor (Nights)
Maple Leaf Foods Inc.
Winnipeg, MB
- Full-time
…Maintenance Supervisor strives to maximize facility up time and daily production, while ensuring that all facility equipment is properly maintained through the application of the proper…
Added 47 mins ago
S
Manager, Cyber Security
Seaspan
North Vancouver, BC
- Full-time
Lead cybersecurity governance, risk, compliance and assurance programs, including CPCSC and CMMC readiness, certification and continuous compliance.
Added 47 mins ago
U
Lighting Team Lead - Assassin’s Creed Franchise
Ubisoft
Quebec, QC
- Full-time
As a Lighting Team Lead at Ubisoft Quebec City, you will support a small team of artists working on lighting for the Assassin’s Creed franchise while contributing directly to production.
Added 47 mins ago
BIM Leader - Mechanical
Smith + Andersen
Vancouver, BC
…mechanical, electrical, or IT systems. Working at the intersection of production and information management, you will support project teams through technical mentorship, quality assurance,…
Added 1 hour ago
A
AI Native Solutions Lead (Agentic / Applied)
Accenture
Ottawa, ON
- Full-time
As an AI Solutions Lead (Agentic/Applied), you will design, build, and deploy production-grade agentic AI systems across the full enterprise technology stack. You will work directly with…

Equitable

CCC Intelligent Solutions Analyst

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 years experience as a Business Analyst on medium to large projects
Posting language: English
Posted: Nov 12, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Client Care Centre Intelligent Solutions Analyst, you will play a key role in identifying business needs, solving complex problems, and supporting the achievement of business goals and objectives. Through research, analysis, and collaboration with stakeholders, you will assess current processes, document requirements, and recommend effective solutions that may include training, process improvements, business rule changes, technology enhancements, or new system implementations. Leveraging your analytical skills and understanding of business operations, you will help ensure project success by accurately defining requirements, managing scope, and supporting the delivery of solutions on time and within budget.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Product Owner, CCC Shared Services
Department: Client Care Centre Services

Term: Permanent Full-Time

What you’ll do:

Assess, research, analyze and document sponsor/stakeholder needs
Recommend business solutions that satisfy sponsor/stakeholder needs with focus on process improvement opportunities
Analyze on call drivers into the Contact Centre including recommendations on how to mitigate or eliminate calls
Process mapping and revising documentation for processes within the CC and between CC and admin areas or other areas outside the CC. This includes negotiating better TAT’s if applicable
Attend project/initiative meetings, either IT or Operational focused, on behalf of the CC to identify any impacts to the CC
Work with the Individual Project and Training team to ensure proper documentation and tools are provided to the CSR’s
Manage CC operational initiatives as needed
Subject matter expert on the Individual CC
Assess training needs for all projects and initiatives along with Training team
Provide back up to the Specialist team as needed
Recommend business solutions with a focus on process improvement
Act as sole BA on medium to large projects
Consult and coordinates with stakeholders to design and map business processes and procedures
Lead Business Requirement sessions and identifies, tracks and escalates issues for resolution
Prepare and consolidates requirements documentation
Creates or assists others in the writing of user documentation, instructions and procedures
Identify and escalate project risks and issues
Work in partnership with Quality Assurance Analysts to ensure test strategy mitigates business risk
Seek to identify and support resolution of system related production problems quickly, to diminish the impact on productivity and service standards
Assess the magnitude and implications of each problem to determine the best approach to resolution

What you’ll bring:

Previous experience within the contact center space/domain
Strong organization skills and well-developed project management skills
Influencing skills with the ability to negotiate with representatives from other areas
Thorough knowledge and understanding of analysis and productivity improvement methodologies
3-5 years experience as a Business Analyst on medium to large projects
Post secondary degree or equivalent combination of education and work experience
High level of accuracy and attention to detail
Documentation & presentation skills
Strong motivational and communication skills
Adaptable to change
Conceptual Thinking: ability to make the complex simple or link together things not obviously relate
Problem Solving: identifies optimal solutions based on the analysis of causes
Knowledge of the various stages of the business analysis process, including business requirements, data mapping, screen design, workflows, etc
Solid self-management and time management skills
Knowledge of process improvement methodology
In-depth understanding of technical support for system updates & queries
Ability to consider both sides when making decisions (corporate/client) and anticipate potential outcomes (positive/negative)

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The analyst will identify business needs, document requirements, and recommend process improvements or technology solutions to support business goals. They will also act as a liaison between stakeholders and technical teams to ensure project success and operational efficiency.

Requirements

Candidates must have 3-5 years of experience as a Business Analyst, preferably within a contact center environment. A post-secondary degree or equivalent combination of education and experience is required.

Skills

Business analysis
Process improvement
Project management
Stakeholder management
Requirements gathering
Process mapping
Data analysis
Technical support
Communication skills
Problem solving
Documentation
Quality assurance
Time management
Conceptual thinking
Negotiation

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Contact Centre
Process Improvement
Project Management
Requirements Documentation
Stakeholder Management
Business Requirements
Data Mapping
Workflow Design
Quality Assurance
System Implementation
Operational Initiatives
Business Rules
Technical Support
Analytical Skills
Communication
Problem Solving
Documentation
Time Management
Conceptual Thinking

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Work requirements

Jobs in Canada