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Added 2 mins ago
Winter 2027: Operations Analyst Co-op (12 months)
CGI
Toronto, ON
Full-time
…still growing. We are looking for a highly motivated Sales Operations Analyst Co-op student to join our growing Business Operations team supporting the Toronto Financial Services (TFS)…
Added 46 mins ago
Material Controller I
Worley
Edmonton, AB
Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 1 hour ago
Webber - Seasonal Equipment Operator- 407 Derry - Infrastructure Management
Ferrovial
Woodbridge, ON
Full-time
…worldwide. Ferrovial’s activity is carried out through our business units, including Highways, Airports, Construction, and…
Added 1 hour ago
Business Development Representative, GIFTSOFT & Cibar
Aquila
Remote, Canada
Full-time · Remote
Reporting to the Aquila Portfolio Manager, we are hiring a Business Development Representative to create new sales opportunities for GIFTSOFT and Cibar. You will utilize the latest in AI…
Added 1 hour ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Montreal, QC
$85,000 to $95,000 CAD / year
Full-time
This position offers hands‑on training and practical exposure to product knowledge, supply chain processes, operations, account management, industry best practices, and overall business…
Added 1 hour ago
Sales Representative
Marcus Evans Group
Pointe-Claire, QC
$58,000 to $89,000 CAD / year
Full-time
Marcus Evans, founded in 1983, is a global business intelligence and event marketing company, with 49 offices in 20+ countries.
Added 2 hours ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Remote, Canada
Full-time · Remote
This position offers hands‑on training and practical exposure to product knowledge, supply chain processes, operations, account management, industry best practices, and overall business…
Added 3 hours ago
DZ Driver (Utility Rep)
Safety-Kleen
Oshawa, ON
$32 to $37 CAD / hour
Full-time
Clean Harbors/Safety-Kleen in Oshawa, ON is seeking a Utility Representative (DZ Driver) to join our safety conscious team! The Utility Reps operate box and vacuum trucks on open routes…
Added 3 hours ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
…sustainable learning program that evolves with Workday releases and business needs, and is privy to sensitive, confidential change information related to the system…
Added 3 hours ago
Customer Service Representative/Dispatch
SRS Distribution Inc.
Owen Sound, ON
Full-time
The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.…
Added 3 hours ago
Customer Service Representative
Water Treatment Equipment Co
ON · Simcoe, ON
Full-time
Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything…
Added 3 hours ago
Social Media Coordinator
Water Treatment Equipment Co
Brantford, ON
Full-time
Support digital operations through content scheduling, platform oversight, and performance monitoring to advance organizational engagement objectives.
Added 3 hours ago
Construction Estimator
Clintar Commercial Outdoor Services
Winnipeg, MB
$65,000 to $75,000 USD / year
Full-time
…accordingly. Building strong relationships will also ensure steady business throughout the year, especially during off-peak…
Added 3 hours ago
Facility Manager III
BGIS
Montreal, QC
Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
Added 3 hours ago
Technical Sales Representative
Arrival Energy Solutions Inc.
Calgary, AB
Full-time
Arrival Energy Solutions is a global provider of downhole drilling technologies, with operations across Canada, the United States, the United Kingdom, Mexico and the Middle East. We…
Added 4 hours ago
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 4 hours ago
Field Service Technician
FLSmidth
Vancouver, BC
Full-time
Provides advisory support to operations / maintenance site staff and management
Added 4 hours ago
B2B Sales Representative
Waste Connections of Canada
London, ON
Full-time
As an Outside Sales Representative you will be a hunter responsible for the entire sales cycle. From prospecting new business to leading a consultative sales process to onboarding new…
Added 4 hours ago
IAE Architect
Tata Consultancy Services
Calgary, AB
Full-time
Experience working with application vendors, infrastructure and operations teams, business representatives, security teams, and architecture governance authorities.
Added 4 hours ago
Operations Support Engineer
Shell
Sarnia, ON
Full-time
The Operations Support Engineer provides process engineering support to the 24x7 production organization to ensure excellence in process safety, reliability, margin, energy optimization,…
Added 5 hours ago
Inside Sales Representative
Rubberline Products Ltd
Kitchener, ON
Full-time
Role Description The Inside Sales Representative is a full-time, on-site role based in Mississauga, ON. This position is responsible for handling inbound sales inquiries, proactively…
Added 5 hours ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
MB · Manitoba, Canada
Full-time
As an integral function within IGM’s Enterprise Operations Enablement Division, the Business Managed Technology Solutions (BMTS) team operates in close alignment with their clients’…
Added 5 hours ago
Project Manager - Pharma
Publicis Health
Toronto, ON
$75,000 to $85,000 CAD / year
Full-time
Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations. The office is the largest in our industry in Canada and boasts talent across…
Added 5 hours ago
NPI Supply Chain Project Coordinator (Permanent Part-Time)
Hexagon
Calgary, AB
Part-time
Lead cross-functional meetings, such as the weekly NPI meetings per project as representative of Operations team with the purpose of tracking progress, review timelines, establishing…
Added 5 hours ago
Sales Representative | Telematics
Teltonika
Toronto, ON
Full-time
Currently, Teltonika Canada is looking for an ambitious Sales Representative to join our office in Toronto, Canada. In this position, you will belong to Telematics Sales team. Teltonika's…

Equitable

Client Care Experience Representative

Waterloo, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Client Care Experience Representative, you’ll be the first point of contact for incoming inquiries across all lines of business, acting as a high‑level triage specialist. You’ll actively listen to understand each caller’s needs, quickly assess their request, and route them to the right team or expert, creating a smooth, low‑effort client experience.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Answer and respond to inquiries via phone and other contact methods within service standards
Consistently provide clear, concise information regarding all inquiries
Regularly assist other Client Care units or departments as necessary to address service concerns
Assess and obtain appropriate approval/consideration as required
Reference procedures as required
Attend all relevant training sessions as required
Contribute to the continuous improvement of business procedures
Document call details in the system to support immediate call handling requirements
Maintain a broad understanding of Client Care operations and line of business structures to enable effective guidance without requiring deep technical expertise

What you’ll bring:

Previous experience in a phone-based customer service role is required
Excellent verbal and written communication skills
Excellent analytical, problem-solving and negotiation skills
PC skills – working knowledge of MS office, typing proficiency, ability to learn other internal systems
Excellent listening skills to facilitate positive outcomes with inquires
A natural desire to provide client service, with proven ability to go beyond service expectations for client retention
Demonstrate patience and empathy while maintaining professionalism
Strong multi-tasking abilities and prioritization skills to ensure client’s needs are met while maintaining published service standards
Ability to “think on your feet” and deal with a multitude of demanding situations
Quick study with ability to retain and reference information
Fluency in both French and English is an asset for this position, including the ability to speak, read, and write proficiently in both languages

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Allowance provided in place of vacation pay and benefits
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Head of Client Care Centre Training, Knowledge, and Development
Department: Shared Services
Term: Temporary Full-Time, Six (6) Month Contract
Schedule: Monday to Friday, 9:00 AM to 5:00 PM ET

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

Apply About employer

More about this job

Responsibilities

The representative acts as a high-level triage specialist, answering incoming inquiries and routing them to the appropriate teams. They are responsible for documenting call details and contributing to the continuous improvement of business procedures.

Requirements

Candidates must have previous experience in a phone-based customer service role and possess excellent verbal and written communication skills. Proficiency in MS Office and the ability to multitask in a fast-paced environment are also required.

Skills

Customer service
Communication
Analytical skills
Problem-solving
Negotiation
MS Office
Typing
Active listening
Multi-tasking
Prioritization
Empathy
Professionalism
Triage
Data entry

Benefits

Career growth opportunities
Total rewards program
Employee wellness support

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Triage
Customer Service
Communication
Problem-solving
Negotiation
MS Office
Data Entry
Hybrid
Insurance
Mutual Company
Professionalism
Multi-tasking
Client Retention
Administrative
Shared Services

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