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Added 15 mins ago
Operational Specialist
Fire Protection Inc (Edmonton)
AB · Edmonton, AB
Full-time
…Inc. We are currently looking for an additional Operations Specialist to join our growing team! As an Operations Specialist you will oversee the scheduled work orders for the current week,…
Added 45 mins ago
Spécialiste, entrepôt et bâtiment - Warehouse and Facilities Specialist
Christie Innomed
Saint-Eustache, QC
Full-time
Based in St-Eustache, the Warehouse and Facilities Specialist is responsible for ensuring the smooth operation of warehouse activities, from receiving goods through to shipping, while also…
Added 45 mins ago
Customer Onboarding Specialist
Jobber
Toronto, ON
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 45 mins ago
Customer Onboarding Specialist
Jobber
Kitchener, ON
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 45 mins ago
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 45 mins ago
Operational Specialist
Sprouse Fire & Safety
Calgary, AB
Full-time
…Inc. We are currently looking for an additional Operations Specialist to join our growing team! As an Operations Specialist you will oversee the scheduled work orders for the current week,…
Added 45 mins ago
Customer Onboarding Specialist
Jobber
Vancouver, BC
Full-time
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 45 mins ago
Print and Customer Specialist
Jukebox
Richmond, BC
Full-time
We are looking for an energetic, positive Print & Customer Specialist who is well experienced in print, and has excellent customer service skills. You are an excellent communicator,…
Added 45 mins ago
Site Merchandising Specialist
Quince
Toronto, ON
We are seeking a Site Merchandising Specialist to join our growing team. The Site Merchandising
Added 1 hour ago
Data Analyst
People Corporation
Markham, ON · ON - McAteer Markham
Full-time
We are seeking a Data Analyst to work in our Toronto office providing support to our management staff in the administration of group insurance and self-funded health benefits and both…
Added 1 hour ago
BIM Specialist, Tunnel Practice
AECOM
Markham, ON
$80,000 to $110,000 CAD / year
Full-time
AECOM is seeking a BIM Specialist, Tunnel Practice to be based in our Markham office. The BIM Specialist will be responsible for tunnelling and underground infrastructure projects across…
Added 1 hour ago
BIM Specialist, Tunnel Practice
AECOM
Mississauga, ON · Markham, Ontario
$80,000 to $110,000 CAD / year
Full-time
AECOM is seeking a BIM Specialist, Tunnel Practice to be based in our Mississauga office. The BIM Specialist will be responsible for tunnelling and underground infrastructure projects…
Added 1 hour ago
Principal Engineer, Tunnel Practice
AECOM
Burnaby, BC · Markham, Ontario
$140,000 to $180,000 CAD / year
Full-time
…process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office…
Added 1 hour ago
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Siemens Healthineers
Oakville, ON
Full-time
The Senior Bilingual Contract Specialist is an accountable business partner in mastering contractual challenges at all stages of the bid process in close cooperation with Legal Counsel,…
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$17.75 to $20 CAD / hour
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Bilingual Client Services Specialist - Questbank (English & French)
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
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ON
$59,931.74 to $70,575.6 CAD / year
Full-time · Temporary
Employment Specialist will be responsible for supporting and coaching residents and community members to develop their knowledge and success in employment related programming and career…
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Learning Technology Specialist - Digital Learning - PNRK
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Toronto, ON
Internship
As a second-tier support specialist, the Learning Technology Specialist resolves complex issues, develops support resources and workarounds, mentors Learning Technology Advisors and student…
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Cyient
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$80,000 to $85,000 CAD / year
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Collaborate with TMS governance and support the long-term vision.
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HR Coordinator (Part-Time)
Parts Canada
London, ON
The HR Coordinator will be the on-site HR presence in our London office, providing day-to-day support to employees and assisting our broader Canadian HR team with HR administration,…
Added 2 hours ago
Senior Specialist, Customer Success
Chartered Professional Accountants of Canada
Toronto, ON · Montreal, QC · Vancouver, BC
$82,200 to $103,900 CAD / year
Full-time
Reporting to the Senior Manager, Customer Experience, the Senior Specialist, Customer Success is responsible for building strong customer relationships and ensuring customers realize…
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Ottawa, ON
Full-time
Job Posting Title: Ottawa BBB Business Development Specialist
Added 2 hours ago
Project Manager - Western Canada
Siemens Healthineers
Calgary, AB · YYC M
Full-time
Support communication to ensure implementation of Syngo and IBD products are seamless for the customer
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Specialist, Business Strategy, Executive Support
Bell
Mississauga, ON
The team is seeking a highly organized and proactive professional to join as a Specialist, Business Strategy Executive Support. This individual thrives in a fast-paced environment and…
Added 2 hours ago
Patient Services Specialist
BonLook
NS · Dartmouth, NS
Full-time
…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…

Equitable

Client Care Experience Representative

Waterloo, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Client Care Experience Representative, you’ll be the first point of contact for incoming inquiries across all lines of business, acting as a high‑level triage specialist. You’ll actively listen to understand each caller’s needs, quickly assess their request, and route them to the right team or expert, creating a smooth, low‑effort client experience.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Answer and respond to inquiries via phone and other contact methods within service standards
Consistently provide clear, concise information regarding all inquiries
Regularly assist other Client Care units or departments as necessary to address service concerns
Assess and obtain appropriate approval/consideration as required
Reference procedures as required
Attend all relevant training sessions as required
Contribute to the continuous improvement of business procedures
Document call details in the system to support immediate call handling requirements
Maintain a broad understanding of Client Care operations and line of business structures to enable effective guidance without requiring deep technical expertise

What you’ll bring:

Previous experience in a phone-based customer service role is required
Excellent verbal and written communication skills
Excellent analytical, problem-solving and negotiation skills
PC skills – working knowledge of MS office, typing proficiency, ability to learn other internal systems
Excellent listening skills to facilitate positive outcomes with inquires
A natural desire to provide client service, with proven ability to go beyond service expectations for client retention
Demonstrate patience and empathy while maintaining professionalism
Strong multi-tasking abilities and prioritization skills to ensure client’s needs are met while maintaining published service standards
Ability to “think on your feet” and deal with a multitude of demanding situations
Quick study with ability to retain and reference information
Fluency in both French and English is an asset for this position, including the ability to speak, read, and write proficiently in both languages

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Allowance provided in place of vacation pay and benefits
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Head of Client Care Centre Training, Knowledge, and Development
Department: Shared Services
Term: Temporary Full-Time, Six (6) Month Contract
Schedule: Monday to Friday, 9:00 AM to 5:00 PM ET

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

Apply About employer

More about this job

Responsibilities

The representative acts as a high-level triage specialist, answering incoming inquiries and routing them to the appropriate teams. They are responsible for documenting call details and contributing to the continuous improvement of business procedures.

Requirements

Candidates must have previous experience in a phone-based customer service role and possess excellent verbal and written communication skills. Proficiency in MS Office and the ability to multitask in a fast-paced environment are also required.

Skills

Customer service
Communication
Analytical skills
Problem-solving
Negotiation
MS Office
Typing
Active listening
Multi-tasking
Prioritization
Empathy
Professionalism
Triage
Data entry

Benefits

Career growth opportunities
Total rewards program
Employee wellness support

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Triage
Customer Service
Communication
Problem-solving
Negotiation
MS Office
Data Entry
Hybrid
Insurance
Mutual Company
Professionalism
Multi-tasking
Client Retention
Administrative
Shared Services

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